I'm very particular and I'm a real customer service "geek", so it means a lot for me to be extremely pleased with a service provider. I am TOTALLY pleased with my Maryland Carpet Repair experience!!! The gentleman who took my call was very courteous and professional, explained the entire process including all costs and warranties, and immediately found a very convenient date for my appointment. I received a text message confirming my appointment, and - as promised - received a text message when the technician was on his way. My technician, William, was very timely and friendly and got right to work. He was joined by Umar who was just as friendly, professional and expert in his work. They were very careful with our furniture (treated it like it was their own), and even brought their own trash bag to take away any debris after they cleaned up their work area. The estimate for completion of the work was extremely accurate. And, later, I even received a text documenting the completion of the service. I am 100% percent pleased with the service, the explanations provided, and the entire experience!!! I had dreaded getting this done for quite some time. But it was a breeze!! I believe it was a very fair price; and I would DEFINITELY use Maryland Carpet Repair again and recommend them to others.