Vision Floors & More-Carpet One

I rarely feel the need to write a review or blast anyone on social media. I have written a review maybe twice in my life. That being said, I read reviews for almost every purchase I consider. I know reviews can pull a lot of weight and I value them, good or bad. This is a long one but one you will want to read if you are considering using this business. My husband and I ended up visiting Vision Floors and more in Lafayette, IN, after [Company information redacted] failed to show up to our scheduled in home consultation. I had never heard of vision floors but was pleasantly surprised by our visit to the store. Sarah was very helpful and patient with us as we scoured their flooring until we found one we loved. Financing was simple and fast as well. We had our home measured, got the floors ordered, and scheduled an installation date. November 19th. Bobby was our installers name I believe. He and another guy removed all our old carpet and prepped most the floors for the new vinyl flooring in one day. They would have finished installation the following day except they ran out of flooring. Yep. Nearly 1200 sq ft of flooring and they came up 3 boards short. Guess how long our floor sat unfinished? Almost 3 months. Read on. Ok mistakes happen. No biggie. We just have to order more flooring and they’ll come finish it. We very patiently wait to hear something and when we didn’t I then sent a text to Sarah November 24th but got no response. It’s coming up on thanksgiving so we cut them some slack. We had other projects we were working on anyway. Wait yet another week, still not a peep. Sent another text December 1st. Finally get a response the boards arrived they will be out in 2 days. Great. The next day got a text all the boards are damaged and have to order more. They blamed UPS. Ok **** happens just have to wait for another shipment. *Crickets* Ask for an update December 11th. They’ll be out on the 16th. Great. December 16th installed the wrong floor. Yes, the wrong floor. Our planks had black beveling and the 3 they installed did not. Also the coloring was slightly different but noticeable. So now we have mismatched flooring running down our hallway. Cool. Why they even installed this floor is beyond me. I’m convinced they thought we wouldn’t notice and would get away with it; they claim it was a manufacturer defect. Either way the floor should have been inspected more closely before installation and the so-called experienced installers should have stopped what they were doing. But they went ahead and installed it anyway as well as the trim and the transition and caulked along the stonework as if nothing was wrong. I sent pictures of the floor showing the mistake.No response. Husband calls the next day and leaves a message. No response. 3 weeks of unanswered texts and calls. Husband finally drives 45 minutes to the store on a Saturday to talk face to face. Was told they are still trying to get useable boards. THEN COMMUNICATE THAT TO US.!! The silence is what kills us. How can something like this happen and you don’t inform your customer as to every step you are taking to rectify the situation? Why do we have to ask for updates as to what the **** is going on over and over again for weeks? We are very frustrated at this point to say the least. January 7th asked for update. Nothing. January 16th asked for update. Nothing. Finally January 21st, we get a text. They have the floor, when can they come out. We gave them our availability. We both work 6 days a week and getting days off is not easy so they need to be flexible and work with our schedule. Simple request right? Nope. Another week of silence. January 29th asked for an update and get a response of Monday Tuesday or Wednesday of next week. Well Monday Tuesday and Wednesday came and went and not a peep. Friday asked for an update. Nothing. I informed them on February 6th that I had February 11th off so I asked them to make it work. They did. They sent someone out and I’m relieved it’s finally finished. But that’s not all... While the guy, I believe his name was Jeremy, was here doing us this huge favor of fixing their **** up, he took a phone call and was telling whoever he was talking to about the job he was at. How he had to fix a mistake he didn’t make and that the mistake was “barely even noticeable.” That it was “just missing a black line” (the beveling) and that “you really had to look hard to notice it.” I couldn’t believe what I was hearing. Are you kidding me? First, you don’t talk like that in front of the customer. Super unprofessional. And second, we paid a ****load of money for our floors and even if you don’t think it’s noticeable we notice it and have to look at it every day. It was done incorrectly and most definitely needed to be fixed and I don’t need to hear you complain about it. Just do your job. I will tell my story to anyone that will listen to me. I have already told my family, friends, and coworkers not to do business with vision floors if they are ever in the market for new flooring. My experience with this business warrants a bad review. They should be called out publicly for their bad business practices and horrible customer service. I understand people make mistakes and had this company made any effort to keep us informed, or at the very least show a little remorse or act a tad apologetic, I wouldn’t feel the need to shame them. The lack of communication has been unreal. I hope no one else has to go through this.

unknown

unknown

Sales: We found Jason to be very helpful in guiding us to narrow our choices in terms of carpet quality, pad quality, carpet style and color. He came to the house within a day and took measurements and upon seeing the wall and baseboard colors helped us make a final decision on color. 
Installation: 2 men arrived at 9:30 a.m. on a nasty, snowy weather day, and left at 4:30 p.m.. They worked straight through the day, took no breaks though a few would have been deserved, and did a fantastic job. They did not scuff the woodwork, dent or mark up the walls. This was on a second floor so they cut out the old stuff, hauled it down steps and hauled the new pad and carpet up, a very challenging path, again, without damaging anything. The carpet appears to be installed perfectly, all cuts precise, all seams hidden.

They were very punctual and professional. They put tile on the wall, tub, and floor. I am very happy with the results. They finished the project up in a couple days and cleaned everything up afterwards.

.

unknown

Great from start to finish! The quality of the carpet is amazing, and Jason helped us choose the best color for our home. The installation went off without a hitch and the final product looks great. We are very pleased with the carpet and with our experience with Vision Floors. We plan to utilize their services again in the future.

Derek at Vision was very easy to work with.  The installers, Brian and Derek did a great job and were nice people to have in my home.  I would highly recommend them to anyone wanting new flooring.

We had an old off-white rug in there - and we had two dogs! We needed to put some flooring in that would be easier to clean and give the room a more open look. 
After looking at different options from several companies, we found Vision Floors to be the most helpful, the best cost and had the best warranty of all of them. 
We loved the samples they showed us and went to their store and looked at more. We found the perfect vinyl tile for us - a nice stone look with variegated coloring that wouldn't show every pawprint, :) 
They ordered it for us, called as soon as it came in to set up a date. And within a week, we had a brand new look! AND we love it!
We worked with Derek at Vision Flooring and he was very helpful and professional. We also met the owner, Jason, when we went to the store and he was also very helpful and professional. Both gave us good advice and helped us make our choice. 
The crew that came in to install was very nice, courteous and professional. They arrived on time, moved the furniture, and installed the flooring very quickly. They moved the furniture back into place after showing me the floor. 
I found this company to be great to work with and really appreciated their willingness to work with us, to show us samples and give us samples to take home when we went into the store. 
I would have no hesitation at all in hiring this company again! 
Thanks Vision Floors - Derek, Jason, and your great crew! 
               Susan and Steve Hawthorne
                Lafayette, Indiana

It went amazing from beginning to end.  Derek showed up on time to give an estimate and measure, and brought samples to us.  We were able to pick the perfect carpet.  Derek and Amy both were available to us and answered any questions we had.  We had zero concerns and felt 100% comfortable using them.  The installation crew was very professional and worked efficiently the entire time.  They were so great that we decided to have an additional room done very soon and hopefully additional flooring changes in the next year.

We were extremely pleased. Our 1972 house looks updated, larger, classier and elegant.??The design team helped with so many ideas until they found the perfect fit for our house.? I highly recommend this company.? In fact, I'm going to do my upstairs bathroom and then our house will be completely renewed.

Very positive. A great flooring company with excellent selection. The installers were real pro's, on time and answered all questions. Top shelf group. Thanks.

Derek was great to work with.  The work was done as promised and when promised.  I would recommend them.

The tile installers did an excellent job (do wish they would have brought runners for the floor as things were tracked through the house), but when the project was finished they did complete clean up.  There was a problem with getting the heated floor to work properly, but everyone worked very hard to find the problem and it was corrected.  I am so glad that I installed the heated floor, it is very much worth it.  It should be noted that while I was looking online for the glass decorative tile, I found the one that I had originally picked out in Jason's store and it was the exact price that Jason quoted to me, so his pricing was very competitive.  The bathrooms turned out looking awesome!  I would definitely use Visions again.