Get matched with top heating and air conditioning pros in Naperville, IL

"TR Miller Heating, Cooling & Plumbing I think an obvious first step for the company is to be more upfront with pricing. By offering an upfront cost of $79 to assess a plumbing issue seems reasonable. To then have a minimal price that starts at $494 for something as simple as a 45 minute repair seems very unfair. It is similar to a bait and switch--reasonable to ridiculous. I was very specific in my needs--which was to connect two 1" water pipes 4 3/8" apart. I even forwarded a pic before anyone from TR Miller came out to the residence. The explanation from the manager was inadequate and false. Manager stated pricing was based on 50% going to the technician, 40% for overhead, and 10% profit. While I have already gone through the manager's exaggerated pay rate for the technician repair at roughly $250 per hour, Glassdoor site shows a technician hourly salary ranging from $20-$33 per hour. Even at an hourly rate of $50 per hour, a 40 hour per week technician would be at an annual salary of $100k per year-- which is probably closer to reality for pricing. With inflated non-factual pricing to start for labor and then factoring your overhead and profit off of an inflated labor rate, you literally are overinflating pricing by a large margin. Very unfair for a homeowner enticed to use your service which supposedly starts at $79. Will continue to be dissatisfied with my experience with TR Miller. You are a predatory company taking advantage of people. Based on my math, you would have still had great and more fair margins for a 45 minute job charging $250 for the job."

"It was excellent. They did a great job. It was cool and nice. The price was good. I was totally happy with the work. They cleaned up their mess."

"This is our second year in our home and we realized last winter that our backroom addition had little-to-no heat flow and was frigid cold. Our goal was to make that room usable year-round. We bid with two other HVAC contractors and we pulled the trigger with Jim and his team. What put them apart was that they took their time assessing our home and situation, walked through all possible options, and clearly communicated those options. They evaluated and wanted to find the most feasible option for us, with efficiency and cost in mind. The other contractors came through and kind of already had their minds set on what heating system to use. Jim is also very personable, knowledgeable, and easy to communicate with. Jim and Carlton's proposal was the most cost effective overall - the unit/system itself and our personal ROI. It was gas as opposed to electric, the job was the least complex in terms of labor and construction, and it's functionality was worth the price."

"My simple advice is to ask for all costs upfront in writing. This was a two day job, but it should have been a one day job, I will get into that later. The repair was fine but the communication and billing was unacceptable. I was told by the technician in the field that the $179 Service charge would be credited to the final bill, which is what I am used to with other service comanies like plumbers. Because of that I agreed to the work. I was then surprised to see the service charge on my final bill as well as a $50 extra deposit fee. I called the office and they said that they never credit the service charge, perhaps it was a miscommunication error, and that they would correct the extra deposit fee. But there was no accountability or responsibility for their uniformed field tech who essentially lied to me. I feel it was dishonest and a bad business practice to not offer any kind of discount for their mistake. They also showed up the first day and then went to the warehouse to get the part but came back with the wrong part. They then had to reschedule for the following week because it was 3pm on Friday and the warehouse was now closed and they couldn't get the part until later. They offered to do the work over the weekend but that would incur overtime charges. I told them I would not pay overtime charges for a mistake they made getting the wrong part. Overall I am very dissatisfied with the company and would not recommend them."

"They came out when they said they would, and did a wonderful job."

"Francisco did a phenomenal job working on our air conditioner. He was professional, trustworthy, and clearly knew what he was doing. I really appreciated how personable and easy to talk to he was—he made the whole process feel simple and stress-free. It’s not always easy to find someone you can count on these days, but Francisco is definitely one of those people. I wouldn’t hesitate to call him again or recommend him to others. Great experience all around!"

"Very good job"

"DO NOT USE THIS COMPANY. They wrongly installed new equipment and refuse to correct it. -------------- Here's the scam: Sell and put in a unit that mostly works, but needs annual repairs due to your incorrect installation. Parts are under warranty, but the service/labor is not, so you'll constantly call them out to work on the issues they created but refuse to actually fix. --------------- Eagle Air was recommended by my home warranty, American Home Shield. They replaced 2 full HVAC systems (furnaces and A/C) in my home. Total cost $15K+ Unbeknownst to me they did not replace the original copper lines. Replacement is standard when putting in a new unit as old lines are prone to leak. Per the installation manuals from the manufacturer, these lines are not the correct size for either of the units. I had an independent, licensed HVAC repair company out to confirm this as well. When this was brought to Eagle's attention, Angie said "We don't know if that's true. People lie about our work all the time." When I spoke to Tony, sent him images in email, he said "Don't worry about it." We scheduled an appointment in 5 days them to come assess the issues. I took off work for the day to wait 10-2p. At 1:25 I called to check in. Angie told me they were not coming. That they had cancelled the visit as I didn't want to pay the $149 travel fee (as these issues were part of their initial install) and that they didn't like the way I treated them. I was also not allowed to speak with Tony. They are refusing further communication and are not accountable for their own work. They knowingly installed this not to manufacture's speculations. This choice creates ongoing problems with the unit. As a customer and not an HVAC tech, I never would have identified this incorrect install without a 3rd party."

"We have a very old furnace and AC unit and had been told after a maintenance appointment that we needed to replace the furnace. We had a few companies out to give us quotes and Ryan was the only one who suggested something other than simply replacing the units with high end, expensive units to get the cooling and heating that we wanted. He came out and did vent work to improve air flow and installed cold air returns in bedrooms that did not have them and was honest about the fact that our units did not need to be replaced yet. It was more a venting issue. After having him do the work, Our bedrooms are heating evenly and we are seeing all the results we wanted without having to replace a furnace that is still working. We will definitely reach back out to him when it comes time to replace the units! Very impressed with his honesty and willingness to investigate the problem instead of just sell us new equipment."

"Professional and thorough. Central humidifier installed without issue."