Get matched with top appliance salespeople in Fox Lake, IL

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I recently purchased appliences from Abt Electronics, and the delivery and installation service provided by Alexander Garcia was nothing short of phenomenal. Alexander and his team arrived promptly, worked with incredible efficiency, and handled the installation with utmost care and precision. Alexander went above and beyond, patiently explaining the setup, answering all my questions, and ensuring everything was perfect before leaving. His professionalism, attention to detail, and friendly attitude made the entire process seamless and stress-free. Abt Electronics, thanks to Alexander’s outstanding service, has earned my highest recommendation and loyalty as a customer!"

"Repaired and works"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Our second time using Mr. Floor for new wood floor installation. In both cases, top notch materials, excellent install by the installers, and daily emailed updated by their GC. "

"The company closed this time last year, but the owner stepped up and did what needed to be done to assist with closing out the rest of the project. Eric Udelhoven is an honest, stand up person that goes above and beyond. It is super unfortunate that the circumstances happened the way that they did with Catalyst, but Eric Udelhoven pushed go get subs into our job, help us with material procurement, and oversee the project on a high level. Even after the business had closed, he helped my wife and i finish the project and didn't charge us for his time. The way it all went down could have been a lot better with respect to the business closing, but we reached out and made contact shortly after everything had gone sideways for them. Ultimately, the process was obviously super bumpy, but we were able to get our first floor renovation finished to a high level of finish with Eric's assistance. I am SUPER happy that i dont have to do any more home repairs in the near future!!! House looks great, but remodeling is super stressful!"

"Went very well! Platinum Mechanical Services was one of the preferred service centers for our U-line beverage center (small fridge). They were very professional over the phone when discussing the costs and how the services worked, and very professional when on-site handling the job. Over the phone, they made it clear how the costs would work before we booked a visit from them, and on-site they explained what they explained what they thought was the problem and the way to fix it. Got a call a few days later with the estimate on how to fix it and parts needed, then later returned after they got the part and fixed the job in less than an hour. They kept me updated the whole time and did a really nice job."