AAA Appliance Service Center

Technician was punctual and diagnosed the problem quickly. The dryer was repaired once the new part came in.

Did not go well. He showed up and looked a the unit. He claimed it was repaired, but he never let it cycle an entire cycle and when we tried it, the unit failed again. Upon leaving he said that if it failed again, it would be a over $500 repair (computer processor of some sort). We looked online and found that a little disassembly is suggested, along with a simple cleaning of a filter as the first thing to try. We did and now it works.

Freezer was not fixed but no blame goes to AAA. They've kept me informed all along the way.

The AAA professional was first rate in every respect. I would give this company a 10; and would hire them for any appliance repairs from now on.

fixed for the show up fee. Technician knowledgeable and friendly.

An honest, helpful company! Dave came out to look at our Dacor fridge which was not cooling properly. He found the problem quickly, and alerted us that the fridge likely was still under warranty with the company we bought it from. That saved us over $600 in repair costs! We'll absolutely use this company again.

Braydon did a fabulous job. He called before arriving and completed the work efficiently and in record time. Thank you for sending an accomplished repair person.

Ivan was terrific - he was on time, polite, wore a mask, completed the repair, explained what he did and went beyond - our plumber had misconnected a cable and Ivan fixed the issue - no additional charge. Great company to work with. Reliable!

Our tech, Braydon, was prompt, friendly and professional. His knowledge seemed up to par and he was very good about explaining the problems he saw with the dishwasher and what we should expect moving forward. I was impressed and the experience really exceeded my expectations. Not sure how much he is making but it’s probably not enough. AAA alliance is a solid operation that I will definitely be using in the future and I have to problem at all recommending them to anyone who has an issue with their appliances.

After calling the manufacturer (LG) since the motor still had 3 years under warranty, they recommended AAA Appliance Service Center as one of their authorized companies for repairs. Everyone was pleasant and professional--from the initial call and scheduling to the technician's visit. I did have to wait a little over a week for a technician to come out to diagnose the problem, but they were able to come earlier in the day than scheduled. Ivan, the technician was terrific. He was prompt, professional, knowledgeable and polite. While inspecting the motor under the machine, he noticed that the bolts holding the motor in place were very loose and coming off. He double-checked that all the related parts were in good condition and then tightened up the bolts. He ran a spin cycle with the machine empty and it worked perfectly. The service charge for the visit (which was lower than other competitors) is good for 30 days if any other problems occur. I've since done 5 loads of laundry and the machine is once again working perfectly. I appreciate the honesty and integrity of this company.

The oven was fixed right away but the parts for Microwave were delayed resulting in waiting for over a month. This was unavoidable as the repairman had to order multiple parts for our microwave. Still very happy with the result. As we had home warranty to cover this repair our out of pocket cost was $100 per appliance

Not what I wanted to hear but basically full replacement of refrigerant components are needed so cheaper to buy a new refrigerator.

They did a good job. He came out to the house twice and it was a real good work.

Perfectly. This happened one week before Thanksgiving. The entire project took 4 days. I am very impressed with AAA Appliance. They contract with Home Warranty of America. Not every vendor is equal. AAA was heads above many of their peers. I would use them even regardless of a home warranty.

The message link on their website did not work properly, but when I called I was able to make an appointment easily. Technician arrived at the time promised. Diagnosed that one crucial part is no longer manufactured, so repair is not possible. I subsequently verified this with the manufacturer. But the technician did not seem willing to explain what he found. I only managed to get the information (part # etc) by insistently interrogating him. Technician seemed more interested in getting paid than providing a good explanation of the diagnosis and information to the customer. I still never discovered whether a similar part by another manufacturer would do (it was a $60 burner tube in a $5,000 range), or whether there were wider problems with the range. A horrible experience. I would not use this company again, but perhaps it is just the technician who seemed technically competent, but was not customer focused.

The technician did nothing but give me a list of parts that might be bad. He never opened the dryer to test anything or determine what the issue might be. He just said buy another dryer. For that I had to pay a $128 service call for the technician to do nothing. I've had these guys for a dishwasher repair also and wasn't happy with their service. Once again they did nothing but wipe some extra soap build up out of the dishwasher tub got $128.

I am surprised that they asked for our feedback. The overall client service experience is focused MUCH MORE on confirming our understanding that we must pay for the diagnostic visit and the service visits than to their understanding of what was actually needed. As a matter of fact, they ordered the wrong part even though we provided the Model # and the original paperwork from our purchase. For the diagnostic visit, we we had to take a day off from work (because the window of arrival is sooo broad). For the 1st service call, we sat at home all day and didn't make any plans ... and then the service call which was unsuccessful because they had ordered the wrong part. When they called to set up the 2nd service call (3rd visit), they just wanted to confirm that an adult will be home during the service call and to inform me that payment will be expected the same day. Did they look at the notes to see when it was that I first called? Do they even care that we have been without a washing machine for over a month? I don't think so. (We have been going to the laundry mat and we do appreciate the fact that we have a car and that we can afford the extra ~$25/week for coin laundry.)

Terry arrived per committed schedule and repaired the unit quickly. Very professional, courteous, knowledgeable. This is the third of fourth visit from an AAA Appliance technician (large and small appliance repairs) - each has been totally satisfactory. I would highly recommend AAA Appliance.

On three occasions they incorrectly claimed that my stove needed to have burners replaced. I had it independenlty evaluated and the authorized Viking repair service verified that they made costly repairs that were not necessary or related to the problem I experienced. There were out of pocket costs associated with these repairs and I had to take time off to accomodate their schedule which was not convenient.

I spoke to AAA on the phone on Monday, they said their first available appointment would be this afternoon, Friday 6/8/18, between 1 and 5pm, and that the tech would call a half hour before arrival. At 4pm I called them to find out when the tech would be coming, and they told me the work order was for Monday 6/11. I told them I had the confirmation email right in front of me, with the date of 6/8. They said they would contact the tech and call me back. It's now 6pm. They don't need to bother calling back, I'm going to hire someone else.

Billy came out and diagnosed the problem as my drain pump on my 2006 washer. The part was ordered and he came to installed it today. He was very pleasant and professional on both visits. The washer now works and is operating better than it has for a few years. Now unfortunately I have no excuse not to do laundry. :D

AAA Appliance Service Center is honorable and professional.

Their personable, intelligent - highly recommend.

He diagnosed the problem and I paid the service fee.

Knew the problem, but due to age of machine decided not to fix at this time.