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The Cleaning Authority - Grayslake

3.5(
10
)
Janitorial Service, Maid Service, Walls & Ceilings - Clean - For Business,

About us

We are a dedicated leader in the green house cleaning industry with a firm commitment to protecting your home and the environment. Our cleaning company has been providing high quality residential cleaning services for over 30 years and we have built a reputation for providing reliable maid services at competitive prices. We use Green Seal Certified® house cleaning products for environmentally responsible cleaning that is better for the environment and safe for your health. We use microfiber dusting cloths, which are preferred by the U.S. Dept. of Health and Human Services for green home cleaning. Our exclusive Detail-Clean Rotation System gives you peace of mind as we give your home a deep, detailed professional house cleaning all year long.

Business highlights

22 years of experience

Services we offer

Home Cleaning: Our exclusive Detail-Clean Rotation System begins by giving your home a “Detail-Clean” within the first two cleans. On the first clean, we Detail-Clean the sleeping and living areas and thoroughly clean the kitchen and bathrooms. We then follow with a system that maintains a detail-level of clean throughout your home all year long., we Detail-Clean your kitchen and bathrooms and thoroughly clean the rest of your home. On the second clean

Accepted Payment Methods

  • CreditCard
Reviews
3.510 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
20%
3
10%
2
10%
1
20%
Write a review
Showing 1-10 of 10 reviews
Hayley M.
Jun 2023
1.0
$600
They virtually assessed my home and gave me a list of services they would provide at a much higher cost than competitors, but I was impressed with the sales pitch and hired them. The initial clean was suppose to be a detail clean of the kitchen and bath including “clean and shine of kitchen appliances”, “floors given extra attention”, “baseboards cleaned” and “cabinets and furniture wiped”. But after they left my baseboards and floors still had dog drool on them, my fridge was not wiped inside and out. My cabinets still had coffee drips, my trash cans and highchair still had food marks on them. Not to mention the windows still had streaks, my light switches were filthy, there was hair still in the bathroom and shampoo on the walls (which they argued were not included services for $600). No supervisor on site to check work and although very responsive, management seemed to question my complaints and was trying to tell me that what I expected was not what they offer???
Kathy K.
Feb 2021
2.0
$130
After almost $800 paid for (2) deep cleans & bi weekly in a two month period, they never cleaned, dusted or sweep under the radiators. They left the same cobwebs in a convenient to reach space, 3 cleanings in a row. They promised to return the check on the last clean, after 2 weeks of not receiving it I emailed them. The office manager said, “Well call the Post Office!”
Linda M.
Nov 2017
1.0
$100
We had to file a police report, and there was an arrest of the person that was out doing the cleaning.
Jennifer G.
Sep 2017
1.0
I had the owner of the business David Robak come to my home to give me an estimate. I reviewed the proposal and signed up the same day and requested cleaning to begin the following week. After following up three times I have received NO response despite being told they would get back to me an a day. AVOID this service - they are unprofessional and have horrible follow up.
Response from The Cleaning Authority - Grayslake

"This belongs to The Cleaning Authority in Cary, IL. North Barrington is not in the Grayslake territory."

ERIC J.
Sep 2017
3.0
$200
.
Linda M.
May 2017
4.0
Yes, I recommend this pro
I just started using Cleaning Authority. They do alright. There's just little things like the kitchen floor isn't quite done as well as I'd like. They forget to dust some of the pictures and stuff. It's just little things. It was a good value.
Dwight M.
Apr 2017
5.0
Yes, I recommend this pro
They are coming tomorrow.
Dwight M.
Apr 2017
5.0
Yes, I recommend this pro
$105
They come twice a month. I am happy with them. They're a really good company. They are fair. It's a fair price. I quoted others and all of them told me the same. It's all around $110 or $105, no one told me lower than that. They are nice. They warranty the job. If they find out I am not happy they come back and fix what I didn't like. They are always on time. I know they will be here tomorrow at the time we agreed.
LESLIE C.
Dec 2016
4.0
Yes, I recommend this pro
$103
They do a fair job cleaning. Its tough to talk to anyone if you have a problem.
Sharon & Jeff S.
Dec 2016
1.0
I met with Glenn (?) who was delightful. He came and looked at my house, explained their services and quoted me a price. The price seemed high considering my house is modest and my friend who lives in a very large home pays the same. I was told to call to set up my first cleaning. I called twice and was told someone would get back to me, but they never did. The third time I demanded an explanation and was told that the delay was because their site manager (Glenn) had family issues. I knew this was a lie because he was the one who had already come to my house and he indicated that he has nothing to do with scheduling. When I called b.s. the person on the other end hung up on me. I wish I had gotten his name!! I usually don't bother to write reviews, but I just want to save others the time and aggravation!!
John C.
Jul 2016
5.0
Yes, I recommend this pro
$52
The numbers of rooms they do, the cost has gone up.
John C.
Jul 2016
5.0
Yes, I recommend this pro
$77
They come every other week. The grade depends on the crew that comes in. They have done satisfactory work. They are very reliable, come every time they are suppose to, efficient and do a good job. I have to go back and rearrange things after they dust.
LaTanya C.
Oct 2015
4.0
Yes, I recommend this pro
$80
The Cleaning Authority did a good job cleaning my home.  They owner is very friendly and customer-service oriented.  The only reason I discontinued my service was due to personal financial reasons.








Michael S.
Jul 2015
1.0
$100
the first clean was very poor,they sent another group of girls at the end of the day to clean what the first group didnt clean,then the 2nd time out  they cleaned the home well,then the 3rd time out ,it was cleaned poorly.We contacted the office several times and nobody ever called back
BRYAN N.
Sep 2014
5.0
Yes, I recommend this pro
$350
unknown
Response from The Cleaning Authority - Grayslake

"Thank you [member name removed] for the great review. We will do our best to continue to provide you the service you are expecting. If there is anything we can do to improve please let us know. Thanks again and do not hesitate to call/email. Your feedback is very important to us."

Tyrone B.
Oct 2013
3.0
Yes, I recommend this pro
$158
They did a fairly good job but there were certain areas that they didn't touch and I'm having a difficult time getting back in touch with them. They left my window open in the living room, which was the bottom floor, so that was really dangerous. They did not wipe all the light fixtures nor certain pictures at the bottom level, and it was the initial cleaning, which is when they do the kitchen and bathroom area as part of a deep cleaning. Overall, it was pretty good, but those areas I was really concerned about because it's $158 that I'm paying them to do this. So, I called them when I got home and told them I liked just about everything except the areas that weren't wiped and asked if they could come back and clean up those areas, because I'm entertaining this weekend, but I didn't get a response. So, Friday I called and got corporate, they said their phone calls were being forwarded to them and so I was to send them a message. I sent them an email, and then yesterday I did get one back from a young lady named Amy, she is, I think, the office manager. She apologized for the things that were wrong and explained that Glen Schmidt is out of the office for the weekend, but she would have a crew come over on Monday and rectify the things that were done wrong. I paid so much money and we did a walk-through, so I was pretty clear on what they should have done, and that window thing is a really bigthing. I would love to upgrade their score because the bathroom and the carpeting were immaculate. They did a wonderful job on my glass fixtures. They didn't do kitchen lights, but then they explained to me they're not allowed to stand on ladders to do anything like that so they just dusted it. The pricing was fair enough because the initial cleaning is more detailed until they get it to the standard that they want it to be, and I had kids who had moved out because of college, so I had a lot of areas that I just couldn't get to. After the first two deep cleanings, it reduces to $100 every two weeks.
Angie L.
Sep 2013
5.0
Yes, I recommend this pro
$93
There were two of them that came. They did a fantastic job.
Kathryn K.
Sep 2013
3.0
$75
The first 3 times they came and do a and quot;deep cleanand quot; which I guess is my idea of a regular clean. There was always some area they missed... once the kitchen sink drains dirty, another time there was still lint on the carpet of my bedroom, and my tub looked clean but always had soap scum on it. I finally decided that I didn't have to pay $150 a month for the illusion of clean, I was fully capable of doing that myself for free.

Steve M.
Jun 2013
3.0
$82
The cleanings were only average and there were times I complained about certain areas that were missed by the cleaning crew but I did not receive a direct response to address the concerns.
The crews were always nice and flexible with scheduling.
Carol G.
Apr 2012
3.0
$80

see above
Response from The Cleaning Authority - Grayslake

"When we first learned of the member's dissatisfaction with our service my manager and inspector attempted to resolve these concerns. There was obviously some misunderstanding and any concern about our quality of service is a great concern for us. It was clear to my manager and inspector that the member was not satisfied so I decided that it was time for me to make a personal visit and discuss these concerns with the member. Unfortunately on the same day the member sent another email indicating that she and her husband decided to terminate service with our company. In response I sent her the following email. --------------------------------- Hi Member, I am very sorry to hear that you have decided to terminate your home cleaning service. We put a lot of effort in delivering the service we commit to in our printed material. For most customers we are able to achieve that objective, albeit sometimes with adjustments, but it certainly seems we have failed you. My apologies. You have been very specific regarding the issues that concern you and this morning Cindy, Jacolyn and I concluded that it was important for me to set up a visit to review first-hand the concerns you have. It is very rare that we do that but in this situation it was critical for me to see what your concerns are and not just hear about them. Unfortunately you have made a preemptive decision. If you reconsider please let me know. I am always willing to learn ways to improve our business and I know that it is best to learn from mistakes and take corrective action to be sure it does not happen again. I hate losing customers for quality issues. The usual reason we lose customers is for things we have little control over, like moving or financial related issues. My best wishes to you and your husband. Thank you for your feedback and we will do our best to learn from this experience. I just regret we did not come together to resolve your concerns. Regards, Glen --------------------------------- Unfortunately the member's response was this Angies List report. As stated I would indeed appreciate the opportunity to address the concerns first-hand. Since we were able to provide service for many months to the member's satisfaction I am certain we can make adjustments and deliver the service to her satisfaction once again. Sincerely, Glen Schmidt, Franchise Owner"

Nanci E.
Nov 2011
4.0
Yes, I recommend this pro
$75
listed above.
JENNIFER F.
Aug 2011
4.0
Yes, I recommend this pro
$140
They called when they saw my report on Angie's List and asked that I give them another try. I need my house cleaned so I said, okay. They did a fine job. They were polite and friendly.
Linda P.
Jun 2011
5.0
Yes, I recommend this pro
$275
We have a large, 5 bedroom home and just signed up for bi-weekly cleaning service. When we made the initial call, they promptly called back and scheduled an appointment within a day to give an estimate. The Cleaning Authority is a franchise-based housecleaning company, headquartered out of Maryland. They also use "environmentally friendly/green" products for cleaning and they supply ALL the cleaning products as part of their housecleaning price. This is a good thing for us since we have pets and small children in our home and we don't want them exposed to potentially unsafe chemicals. The Grayslake franchise is very good and they did a very thorough job cleaning our house. They were also price competitive with other cleaning companies. We also like the fact that if you see after a cleaning service by them that something was not cleaned to your level of standards, you can call them up and they will come out the next day and reclean the area in question at no extra charge. Not many other housecleaning services will stand behind their work like this. We recommend them for housecleaning service.
JENNIFER F.
May 2011
1.0
$125
Things that I have found since the cleaning people left: a nasty, uncleaned corner of a closet, peanuts in shells, loose rice krispies, and a tack on the floor. They did fine on the obvious things, but I keep finding little things they missed. Not my new cleaning service.
Update: The more I move in, the more I find. Dirty dishes in dirty cabinets. Some beans and a can of Steno. There was a lazy suzy in a cabinet that was cover in a sticky I don't even want to know what. It's like they thought and quot;Oh, she won't get to this until she's at least half way unpack; blow it off.and quot; I'm really kinda p***** off.
Steve H.
Jan 2011
5.0
Yes, I recommend this pro
$80
The entire transaction was easy and the work was done on time and as promised. I did not inspect the work, but I did not get any complaints from the new tenants.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Cleaning Authority - Grayslake is currently rated 3.5 overall out of 5.
The Cleaning Authority - Grayslake accepts the following forms of payment: CreditCard
No, The Cleaning Authority - Grayslake does not offer free project estimates.
No, The Cleaning Authority - Grayslake does not offer eco-friendly accreditations.
No, The Cleaning Authority - Grayslake does not offer a senior discount.
No, The Cleaning Authority - Grayslake does not offer emergency services.
No, The Cleaning Authority - Grayslake does not offer warranties.

Contact Information

15 Commerce Dr., Suite 102A, Grayslake, IL 60030

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