NOVAK & PARKER HOME APPLIANCE
About us
Family owned and operated appliance dealer since 1913. We guarantee competive pricing with Chicago lands best customer service. Our mission "We want each customer happy to refer their family, friends and neighbors".
Business highlights
Services we offer
SALES SERVICE AND INSTALLATION ON MOST BRANDS - VIKING-WOLF-SUB ZERO-WHIRLPOOL-KITCHEN AID-MAYTAG-GE-AND MORE.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 3% | ||
| 3% | ||
| 3% | ||
| 5% |
"Hi [Member Name Removed], Unfortunate you had to have been included in the Bosch power cord recall. Thankful we were able to work with you and get this problem resolved. . We appreciate you taking time out to send this message. Luke is a great asset to Novak & Parker as good help is sometimes difficult to find. Happy Holiday's to you and your family. Sue Hallsten Service Manager"
"Thank you [Member Name Removed] for the kind words. Our company is celebrating 113 years of being in business. We have a wonderful show room with beautiful appliances including a live kitchen. We have our own delivery, installation and service departments. Hope we get a chance to do business with you again in the future. Sue"
"I apologize for your dissatisfaction with our services, and giving us a poor rating. Your extended warranty unfortunately only covers defects/problems with the products and not the surroundings. An installation issue that we corrected was not covered and therefore the charges were reflected on you rather than the extended warranty company. I understand your frustration on having product protection and not expecting to have charges incurred. Again I apologize, for future information, our company has our own sales and installation department. unfortunately we cant be held accountable for another companies improper installation."
In each case, the person who took the call was very knowledgeable and friendly. Service was scheduled promptly, and the services were rendered quickly. Cost was relatively good and quality of the work was outstanding. I had the opportunity to work with Dan Novak to select the replacement microwave. Since the Thermadore was so expensive, he found a Wolf on closeout that was about half the price, installed. He showed care and concern with me as a customer, and did not try to sell the Thermadore, which was not needed.
I whole heartedly recommend Parker and Novak for appliances and appliance repair.
On our most recent trip we purchased a floor model scratch and dent GE profile gas cook top and a new microwave. We had our handy man do the simple install for the microwave and then we contracted with them to get the cook top installed on the 20th. We informed them that we had a crawl space and we already had a few gas appliances, the whole job would take about an hour and a half.
When the installer showed up he told myself and my husband that we clearly didn't have gas hoked up to our home and we were lying about the job saying a crawl space was never mentioned and "they don't do crawlspaces". We called Novak and had a manager come out.
When the manager arrived he said that this project was going to be so complex, they would have to tear up the entire floor, kitchen, and siding to find the gas mane, and where the electrical is. I was nearly beside myself at this point with the horrid customer service we are receiving.
The installers said that they just didn't have time and it was almost Christmas, so they were going to leave and that they hoped this negative experience wasn't going to hinder us from purchasing from them in the future.
We never received a call to reschedule and I waited 2 weeks to write the owner about what happened. I received back a nasty letter saying that he was sorry they lost our business and we could come and pick up our cook top. They refunded back the install fee, but that is it. Nothing about how his employees handled our situation and no apology. I am going to keep on shopping local but no longer at their establishment.
"Members, Please review my letter which was written to you regarding this matter dated December 29th 2011, as I still feel there may be a miss communication between our company and your service (I reiterated it below word for word). I think you may find that there was an apology and that the letter was not written a "nasty" context. Please also know that we never performed service for you and you were never billed for any service. I do not feel it fair that we received a poor rating on a project that we did not and could not perform. I would think it ethical to let you know up front that you should hire a different company to perform the work involved. Some companies may have tried to do something outside their comfort zone just to get your money while leaving your home and safety in jeopardy. I certainly do not think we should receive a poor grade on project we did not and could not perform. I would hope we would be respected as a company with integrity not chastised for services we were forefront above out skill level. There are many shows on Dateline and HGTV in which display companies who collect money on services in which they have no business performing. I do not want to be one of them. We have been in business with the same family for almost 100 years and have been an Angie's list super service award winner both 2010 and 2011. Although we make mistakes we do everything with integrity and ethically for each person that hires us. If you would like to discuss further you can contact me @ 847-259-2550. I would hope after this message and my original letter that you would find it right to remove this rating from the listing. Copied letter: December 29th, 2011 Member address Dear Member, I appreciate you taking the time to send a letter and of all your past purchases and I am very sorry to hear about the poor experience you received from our company. I do apologize for your inconvenience and you will be a missed client and advocate of Novak and Parker. I did speak to Leo that day when he came back from your home. He certainly did not say at that time your home would have to be "torn or ripped" up. He actually indicated to me that there were a few options to get the gas line to the location needed. One option would be to check the crawl space or attic to see if the gas stub was there. We do go into crawl spaces, otherwise there would have been no reason for the installer to ask where is was if it were our policy not to do so. Because of the tight crawl space Leo would have rescheduled to go back and check at the end of the day, so our installer would not track dirt into other clients' homes. He also said that the gas meter outside was close to the cook top location if a new line would have to be run this would have been the second option. I am surprised at some of the comments that you quoted from our guys. Anything is possible but those comments if said are quire rude and I would be shocked if either of them were to ever say that to anybody. I have never heard any of our employees speak like that to any of our customers as well as I have never had a customer indicate they have been treated like that. I am quite sure I would have if they ever did. Either way I think there was a lack of communication which turned into an unfortunate situation. Leo has been with our company for over forty years and has managed the installers for most of them. So many of those "everything went wonderful" experiences that you had mentioned in your letter, he has had a significant hand in. So i do not feel it would be fair or appropriate to "black ball" someone with one foul and no chance to redeem themselves. I am sorry and I know Leo is sorry he could not resolve this issue for you. We are glad to hear that your handyman Scott will be able to help you out. If by chance any parts are missing please contact our parts department and they will be glad to get those for you. Opportunity Regards, Dan Novak"
On Sunday, I went to Angie's List to get a few names of repair companies. I decided to call Novak and Parker. I knew no one would answer because they weren't open on Sundays. I did not want to pay more for Sunday service anyway. I spent Sunday cleaning out the refrigerator. They called me right away on Monday morning. The girl that answered the phone, took my information, and said she would try to fit me in. I did ask if I still had to pay the diagnostic fee if I had a repair. She said I did. How about a senior discount? No, but she would give me 20% off the diagnostic fee. Unfortunately they could not come out Monday. I set up a time, and spent the rest of Monday cleaning out my freezer/refrigerator, both inside and out. Feel really good about doing that. It was good, for that reason, that they could not come out on Monday.
Now I have the pleasure of setting up my really clean freezer/refrigerator.
Licensing
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