Founded 1913 • With Angi since August 2001
Amenities
Free Estimates
no
Warranties
yes
Senior Discount
10%
Eco-Friendly Accreditations
Yes
Licensing
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 43 reviews
Carole D.
12/26/2017
Luke was extremely professional, polite and knowledgeable. He worked efficiently and was very neat. It was a pleasure to have him do the work. I would highly recommend him and his company
Description of Work
This was a recall on my Bosch dishwasher.
Category
appliance repair
Service Provider Response
Hi [Member Name Removed], Unfortunate you had to have been included in the Bosch power cord recall. Thankful we were able to work with you and get this problem resolved. . We appreciate you taking time out to send this message. Luke is a great asset to Novak & Parker as good help is sometimes difficult to find. Happy Holiday's to you and your family. Sue Hallsten Service ManagerRebecca A.
03/09/2016
The telephone service person had a pleasant phone demeanor and was very helpful. She tried to accommodate my urgency by communicating with the scheduler to see if there was any way they could squeeze me in today. They did, indeed, squeeze me in! But it just so happened that another provider had just called back not long before and I ended up confirming with them. But, I do greatly appreciate this company's efforts to get someone out here quickly! Thank you and I will keep you in mind next time.
Description of Work
My dishwasher broke and I was in a hurry to get it fixed. Novak & Parker offered to come out the same afternoon to fix it.
Category
appliance repair
Service Provider Response
Thank you [Member Name Removed] for the kind words. Our company is celebrating 113 years of being in business. We have a wonderful show room with beautiful appliances including a live kitchen. We have our own delivery, installation and service departments. Hope we get a chance to do business with you again in the future. SueNINA S.
07/08/2015
The delivery was fast and the installers did a great job. The dishwasher is working very well!
Description of Work
I needed a new dishwasher right away and I went to Novak & Parker, where there was a good selection. The person who helped me was very knowledgeable and answered all my questions. He helped me find a dishwasher that would be right for my needs.
Category
appliance repair
Robert P.
05/29/2015
Wm. H.
02/10/2015
Novak and Parker continues to be a family owned firm that offers excellent service and support. For example, they have provided loaners when appliances fail. Their prices are very competitive, too. With our recent washer purchase they were willing to offer support with the extended warranty should there be any misunderstandings with the insurer--a commitment they put in writing. Novak and Parker also helps should there be a concern with the manufacturer. This level of service after the sale is increasingly rare and hard to find.
Description of Work
Sold and installed a new Maytag washer.
Category
appliance repair
Brad B.
11/07/2014
First time out they troubleshoot fridge not working found a $16.00 fan needed to be replaced, when the tech, Started to put the the cover back on it was held back by ice build -up,I suggested maybe it needed good old fashion defrost,the tech, said not needed,as he continue to force the cover on not being able to replace cover and screws, after he left the fridge started leaking water inside th fridge , I called they came out again then they wanted another $200.00 dollars I said no I can't spend $700. On a fridge I can purchase new for 600.00 the second tech. Was mad and left a mess and the cover not able to put on , I called the store to see if there was anything they could do before I summit my report to Angie's list , I also told them I don't understand hou the could justify a $80.00 trip charge in these days when the service tech came in hi own car, and also to mention I live across the street from the shop, any how I unplugged and defroste the fridge 'and now it's 6 months and runs great no leak, I could of saved myself $700. If I would have done that first.im disappointed I hate to call big co. Like Abt but there's a reason why there a large co.
Description of Work
Service call to repair 4yearold refrigerator purchased thru Novak&Parker
Category
appliance repair
Phyllis A.
01/17/2014
The current refrigerator was already failing. I had a chance to save the freezer items if a replacement was speedily installed. After telling my salesperson the situation, I was scheduled for the next day and because I live close-by, I was the day's first delivery. The fit was 'iffy' but the installer had a few tricks that did not compromise the product and installation was completed efficiently and to my satisfaction.
Description of Work
Helped with purchase and installation of a refrigerator
Category
appliance sales
CLARKE L W.
10/30/2013
The technician that came out was very knowledgeable about what he was looking at. He made a very rapid diagnosis of one problem, took the machine apart and found a couple more problems. He then informed me that it would be better to get a new machine rather than fix the old one. When I told him we would get a new one, he said they could sell me one, but didn't try to force it on me. He was very professional, and did a good job of cleaning up. I was extremely pleased with the service, and his level of knowledge. I would use them again if necessary.
Description of Work
They came out for a diagnostic call because the washer was leaking.
Category
appliance repair
Amelia S.
08/12/2013
Delivery scheduled for a Monday but they were able to deliver on the Saturday before. Mark and Alberto were very effecient and professional in the installation of washer and dryer. There were some venting issues that needed attention and that work was completed on Monday. (They were very thorough about this issue and made sure I understood the fire hazard that was possible if I used the dryer BEFORE the venting problem was resolved.) All work was explained and they made sure I understood everything they were doing. On both days, before they arrived, they called me to let me know they were on their way. Thank you to all at Novak & Parker.
Description of Work
Purchased a new washer and dryer from Novak & Parker. Delivery and set up and haul away of old washer and dryer. Also work done on dryer venting.
Category
appliance repair
Bob R.
03/11/2013
There were two occasions this year we had Parker and Novak come to our home. The first incident was to repair a Whirlpool built-in icemaker and the second time to replace the microwave in Theremadore triple oven. In each case, the person who took the call was very knowledgeable and friendly. Service was scheduled promptly, and the services were rendered quickly. Cost was relatively good and quality of the work was outstanding. I had the opportunity to work with Dan Novak to select the replacement microwave. Since the Thermadore was so expensive, he found a Wolf on closeout that was about half the price, installed. He showed care and concern with me as a customer, and did not try to sell the Thermadore, which was not needed. I whole heartedly recommend Parker and Novak for appliances and appliance repair.
Description of Work
2 repairs - one for an icemaker and the other a microwave
Category
appliance repair
Margie S.
02/15/2013
We had a great experience at Novak & Parker. We did a full kitchen remodel and added a dishwasher and microwave hood. The salesperson was extremely helpful and friendly. We were happy to be able to support a local business. Due to issues with our cabinet supplier, we had to delay the actual delivery of the appliances and there was no problem at all with that. In order to pass final inspection of our kitchen we needed a bracket for our stove that other stores did not carry in stock. I called Novak & Parker and they took the part off a store model and sold it to us - no problem at all!
Description of Work
Purchased a dishwasher and microwave/hood.
Category
appliance sales
Sylvia C.
09/13/2012
They were very thorough, capable, and contientious. I didn't get the same nonsense that I got from another comapny. They were very honest and I've dealt with them in the past. They are very honest up front. Above all, they are very, very capable and don't leave a mess of any kind.
Description of Work
They had to replace a part of the oven.
Category
appliance repair
KATHE M A.
07/03/2012
I dealt exclusively with the Novak & Parker repair technician, Dave Hansen. He was polite, knowledgeable and punctual. He apologized profusely for the fact that my 1990's dryer required an additional part that needed to be specially ordered, but he kept me advised of the status while awaiting the part arrival. On the day he was scheduled to finish the repair once the part had arrived, Dave arrived exactly at the beginning of the scheduled 3-hour timeframe, which was much appreciated. I would recommend Dave to anyone for any other appliance repairs, and I will specifically request him for any future repairs I might need on other appliances.
Description of Work
I needed a repair on my 1990's vintage Maytag dryer which was making awful noises when running and was not heating properly. I was hoping to avoid having to replace the dryer, if at all possible.
Category
appliance repair
Joan G.
05/19/2012
He came on time and was very pleasant. I was livid because this was the second time I had lost my food in a month. We had an average of 2-3 power outages aweek. After he replaced switch, and checked it out, I was relieved that I might make it through the summer.
Description of Work
Checked out the whole refrigerator. The fan was stopped, and the relay switch had to be replaced.
Category
appliance repair
David M.
01/05/2012
I have been using this company for all the appliances since we have owned our home. I like to shop locally and spend my money with small family owned companies. The sales department is wonderful, they truly help you find the right appliance that will suite your needs. On our most recent trip we purchased a floor model scratch and dent GE profile gas cook top and a new microwave. We had our handy man do the simple install for the microwave and then we contracted with them to get the cook top installed on the 20th. We informed them that we had a crawl space and we already had a few gas appliances, the whole job would take about an hour and a half. When the installer showed up he told myself and my husband that we clearly didn't have gas hoked up to our home and we were lying about the job saying a crawl space was never mentioned and "they don't do crawlspaces". We called Novak and had a manager come out. When the manager arrived he said that this project was going to be so complex, they would have to tear up the entire floor, kitchen, and siding to find the gas mane, and where the electrical is. I was nearly beside myself at this point with the horrid customer service we are receiving. The installers said that they just didn't have time and it was almost Christmas, so they were going to leave and that they hoped this negative experience wasn't going to hinder us from purchasing from them in the future. We never received a call to reschedule and I waited 2 weeks to write the owner about what happened. I received back a nasty letter saying that he was sorry they lost our business and we could come and pick up our cook top. They refunded back the install fee, but that is it. Nothing about how his employees handled our situation and no apology. I am going to keep on shopping local but no longer at their establishment.
Description of Work
purchased a new gas cook top for out kitchen
Category
appliance repair, appliance sales
Service Provider Response
Members, Please review my letter which was written to you regarding this matter dated December 29th 2011, as I still feel there may be a miss communication between our company and your service (I reiterated it below word for word). I think you may find that there was an apology and that the letter was not written a "nasty" context. Please also know that we never performed service for you and you were never billed for any service. I do not feel it fair that we received a poor rating on a project that we did not and could not perform. I would think it ethical to let you know up front that you should hire a different company to perform the work involved. Some companies may have tried to do something outside their comfort zone just to get your money while leaving your home and safety in jeopardy. I certainly do not think we should receive a poor grade on project we did not and could not perform. I would hope we would be respected as a company with integrity not chastised for services we were forefront above out skill level. There are many shows on Dateline and HGTV in which display companies who collect money on services in which they have no business performing. I do not want to be one of them. We have been in business with the same family for almost 100 years and have been an Angie's list super service award winner both 2010 and 2011. Although we make mistakes we do everything with integrity and ethically for each person that hires us. If you would like to discuss further you can contact me @ 847-259-2550. I would hope after this message and my original letter that you would find it right to remove this rating from the listing. Copied letter: December 29th, 2011 Member address Dear Member, I appreciate you taking the time to send a letter and of all your past purchases and I am very sorry to hear about the poor experience you received from our company. I do apologize for your inconvenience and you will be a missed client and advocate of Novak and Parker. I did speak to Leo that day when he came back from your home. He certainly did not say at that time your home would have to be "torn or ripped" up. He actually indicated to me that there were a few options to get the gas line to the location needed. One option would be to check the crawl space or attic to see if the gas stub was there. We do go into crawl spaces, otherwise there would have been no reason for the installer to ask where is was if it were our policy not to do so. Because of the tight crawl space Leo would have rescheduled to go back and check at the end of the day, so our installer would not track dirt into other clients' homes. He also said that the gas meter outside was close to the cook top location if a new line would have to be run this would have been the second option. I am surprised at some of the comments that you quoted from our guys. Anything is possible but those comments if said are quire rude and I would be shocked if either of them were to ever say that to anybody. I have never heard any of our employees speak like that to any of our customers as well as I have never had a customer indicate they have been treated like that. I am quite sure I would have if they ever did. Either way I think there was a lack of communication which turned into an unfortunate situation. Leo has been with our company for over forty years and has managed the installers for most of them. So many of those "everything went wonderful" experiences that you had mentioned in your letter, he has had a significant hand in. So i do not feel it would be fair or appropriate to "black ball" someone with one foul and no chance to redeem themselves. I am sorry and I know Leo is sorry he could not resolve this issue for you. We are glad to hear that your handyman Scott will be able to help you out. If by chance any parts are missing please contact our parts department and they will be glad to get those for you. Opportunity Regards, Dan NovakJoan G.
08/31/2011
Well, on Saturday evening, I went into my freezer to get something for dinner. EVERYTHING was soft. I was very upset because I had just thrown away all my food due to the big storm we had last month. Thankfully I have a freezer/ refrigerator downstairs, so I spent the rest of the night running up and down the stairs. Good exercise! Pickup day wasn't until Wednesday, and I didn't want all that stuff sitting around and stinking for 4 days. On Sunday, I went to Angie's List to get a few names of repair companies. I decided to call Novak and Parker. I knew no one would answer because they weren't open on Sundays. I did not want to pay more for Sunday service anyway. I spent Sunday cleaning out the refrigerator. They called me right away on Monday morning. The girl that answered the phone, took my information, and said she would try to fit me in. I did ask if I still had to pay the diagnostic fee if I had a repair. She said I did. How about a senior discount? No, but she would give me 20% off the diagnostic fee. Unfortunately they could not come out Monday. I set up a time, and spent the rest of Monday cleaning out my freezer/refrigerator, both inside and out. Feel really good about doing that. It was good, for that reason, that they could not come out on Monday. Now I have the pleasure of setting up my really clean freezer/refrigerator.
Description of Work
I was given a time window from 9-11 for Tuesday morning. Mark called at 8:30 and said he was on his way. He was there before 9:00. I was impressed with him coming at the beginning of the time window. He pulled the refrigertor out to look into the back, and said," well it is one of two things". He checked the overload relay first, and that was the problem. He had the part on the truck. Thankful that it was not the compressor! Mark was very nice, and patiently answered all my questions.
Category
appliance repair
Phyllis W.
08/12/2011
They came at the correct time window, did the correct repairs, was courteous, clean kept, and cleaned up after himself. Did more then we asked him to do, would recommend and use again. No hassles.
Description of Work
They were called to check out our washer and dryer to see if they had been ruined in the Mount Prospect flood Aug. 2011 due to sewer back up. They checked our washer and dryer to determine if the water had damaged them, or if anything need be done other then plugging them in and were usable, and safe. During his visit, he stated that both units were fine and safe to use and while he was checking the washing machine said that 2 belts needed to be replaced and he may as well do it now so we don't pay for another service call. He showed us the worn belts and made any other adjustmens. Everything was fine, and ready for use.
Category
appliance repair, small appliance repair
Karen K.
07/18/2011
They looked at the dishwasher and thought that they couldn’t fix the problem. They came back the second time, but they didn’t charge us for the second visit. We replaced the dishwasher; it was an old machine. They called back right away and showed up when they said they would.
Description of Work
Novak & Parker Home Appliance checked our dishwasher in May.
Category
appliance repair
Nancy R.
05/02/2011
Susan H.
12/28/2010
It's good to shop around, including trying some on-line options. It's important to know the exact size of the appliances and the space requirements when planning the kitchen rehab so that you can plan out your cabinets and other finishes. Go to the show-room and kick the tires!
Description of Work
This is a family owned company that's been around for many years and has an excellent reputation for good service. I purchased new kitchen appliances for my custom kitchen. I worked with Lena. She was extremely helpful and conscious of trying to help me achieve good value. She was able to price match and, in fact, beat another vendor when presented with a firm quote. To save some money I decided to have my contractor install the appliances and to to forgo purchasing their extended warranty program. Consumer Reports suggests that most times the extended warranty is not needed. Interestingly, the workers who delivered the appliances discovered a slight dent on the oven control panel. When the delivery men returned to replace the part, one of them noticed that my contractor had installed the island hood incorrectly. This led to the contractor doing the job over, this time the right way! This was a great break for me that the whole Novak and Parker team were knowledgeable of their products and installation.
Category
appliance sales
Thomas B.
09/07/2010
They helped us plan our kitchen remodeling, then assisted with picking out which kitchen appliances would be suitable. We did run into a problem with them, but they were extremely responsive with that and fixed it right away. I am satisfied with their services.
Description of Work
We purchased our appliances through them.
Category
appliance sales
Gretchen H.
08/12/2010
Their attentiveness to my situation turned what would have been a negative report into a good one. One scheduling mistake turned into a two-day delay in their availability to fix my dryer. Then they created a route for the repairman that put my repair too late in the day on a Friday. I had to leave to pick up my two sons who had been at a wilderness camp for two weeks. I REALLY wanted a working dryer when I returned. When another repairman had a cancellation, they sent him to fix my dryer, which he did very quickly.
Description of Work
Replaced belt on dryer.
Category
appliance repair
Christianna R.
08/03/2010
Technician arrived on time...despite heavy snow-he was professional and friendly. He couldn't find any leak and advised how the leak could have occured ( a one-time event). He advised me that I did not need the part I ordered ( I still wanted the new agitator). He showed me how to clean debris from the agitator and how to easily pop it back into place.
Description of Work
Technician inspected washer for leaks and replaced agitator.
Category
appliance repair
PAMELA R.
06/21/2010
The work was good. He was not as clean as I would have liked him to be. They were good on the phone and came right out.
Description of Work
They came out the first time and gave an estimate. That visit was $119.00 for two estimates. They came to fix the refrigerator and the stove.
Category
appliance repair
c B.
01/25/2010
Easy to set up appointment that worked with my schedule. Technician arrived on time and got to work. Identified the problem as a failed defrost thermostat and installed a new one. Fridge/freezer has been working great. Since we inherited all of our appliaces from a previous owner, the technician also checked the manufacture date of our unit which was very helpful (gives us an idea of when we might have to budget for a new fridge).
Description of Work
Repaired side-by-side fridge/freezer that wasn't cooling properly (cool on bottom half of both, warm on top half).
Category
appliance repair
Phone
Address
1016 EAST NORTHWEST HWY
Mount Prospect, IL 60056
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