Founded 1913 • With Angi since August 2001
Service Provider ResponseHi [Member Name Removed], Unfortunate you had to have been included in the Bosch power cord recall. Thankful we were able to work with you and get this problem resolved. . We appreciate you taking time out to send this message. Luke is a great asset to Novak & Parker as good help is sometimes difficult to find. Happy Holiday's to you and your family. Sue Hallsten Service Manager
Service Provider ResponseThank you [Member Name Removed] for the kind words. Our company is celebrating 113 years of being in business. We have a wonderful show room with beautiful appliances including a live kitchen. We have our own delivery, installation and service departments. Hope we get a chance to do business with you again in the future. Sue
Service Provider ResponseMembers, Please review my letter which was written to you regarding this matter dated December 29th 2011, as I still feel there may be a miss communication between our company and your service (I reiterated it below word for word). I think you may find that there was an apology and that the letter was not written a "nasty" context. Please also know that we never performed service for you and you were never billed for any service. I do not feel it fair that we received a poor rating on a project that we did not and could not perform. I would think it ethical to let you know up front that you should hire a different company to perform the work involved. Some companies may have tried to do something outside their comfort zone just to get your money while leaving your home and safety in jeopardy. I certainly do not think we should receive a poor grade on project we did not and could not perform. I would hope we would be respected as a company with integrity not chastised for services we were forefront above out skill level. There are many shows on Dateline and HGTV in which display companies who collect money on services in which they have no business performing. I do not want to be one of them. We have been in business with the same family for almost 100 years and have been an Angie's list super service award winner both 2010 and 2011. Although we make mistakes we do everything with integrity and ethically for each person that hires us. If you would like to discuss further you can contact me @ 847-259-2550. I would hope after this message and my original letter that you would find it right to remove this rating from the listing. Copied letter: December 29th, 2011 Member address Dear Member, I appreciate you taking the time to send a letter and of all your past purchases and I am very sorry to hear about the poor experience you received from our company. I do apologize for your inconvenience and you will be a missed client and advocate of Novak and Parker. I did speak to Leo that day when he came back from your home. He certainly did not say at that time your home would have to be "torn or ripped" up. He actually indicated to me that there were a few options to get the gas line to the location needed. One option would be to check the crawl space or attic to see if the gas stub was there. We do go into crawl spaces, otherwise there would have been no reason for the installer to ask where is was if it were our policy not to do so. Because of the tight crawl space Leo would have rescheduled to go back and check at the end of the day, so our installer would not track dirt into other clients' homes. He also said that the gas meter outside was close to the cook top location if a new line would have to be run this would have been the second option. I am surprised at some of the comments that you quoted from our guys. Anything is possible but those comments if said are quire rude and I would be shocked if either of them were to ever say that to anybody. I have never heard any of our employees speak like that to any of our customers as well as I have never had a customer indicate they have been treated like that. I am quite sure I would have if they ever did. Either way I think there was a lack of communication which turned into an unfortunate situation. Leo has been with our company for over forty years and has managed the installers for most of them. So many of those "everything went wonderful" experiences that you had mentioned in your letter, he has had a significant hand in. So i do not feel it would be fair or appropriate to "black ball" someone with one foul and no chance to redeem themselves. I am sorry and I know Leo is sorry he could not resolve this issue for you. We are glad to hear that your handyman Scott will be able to help you out. If by chance any parts are missing please contact our parts department and they will be glad to get those for you. Opportunity Regards, Dan Novak
NOVAK & PARKER HOME APPLIANCE is currently rated 4.7 overall out of 5.
NOVAK & PARKER HOME APPLIANCE is open:
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
NOVAK & PARKER HOME APPLIANCE accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available
No, NOVAK & PARKER HOME APPLIANCE does not offer free project estimates.
Yes, NOVAK & PARKER HOME APPLIANCE offers eco-friendly accreditations.
No, NOVAK & PARKER HOME APPLIANCE does not offer a senior discount.
Yes, NOVAK & PARKER HOME APPLIANCE offers warranties.
NOVAK & PARKER HOME APPLIANCE offers the following services: SALES SERVICE AND INSTALLATION ON MOST BRANDS - VIKING-WOLF-SUB ZERO-WHIRLPOOL-KITCHEN AID-MAYTAG-GE-AND MORE.
2022 Super Service Award
Chicago Appliance Service has been providing prompt, professional appliance repair service at affordable prices to customers since 1957. We repair standard residential through commercial grade appliances - both freestanding & built-in units & we work on old & new models alike. We offer FREE estimates with repair service. (Service charges will be required on estimates for front load washers, stackable washers & dryers, and high-end refrigerators, ranges and dishwashers due to lengthy technical time.) 24/7 Live operators available to take service calls. Ask about Angie's List discount. We provide professional repair service on most makes & models of major appliances incl: refrigerators, freezers, dishwashers, ovens, ranges, microwaves, washers, dryers, & disposals. We repair Whirlpool, Kenmore, Maytag, Sears, Frigidaire, LG, Samsung, Sub-Zero, Bosch, Kitchen-Aid, Amana and many other brands - See our website for complete list. We do not service appliances manufactured by Haier, Astor, or Fisher & Paykel. We service CERTAIN Meile, Wolf and Viking appliances. Please call us to check on your model. We do not offer after hours emergency service. IF FOR ANY REASON YOU ARE NOT SATISFIED WITH OUR SERVICE, PLEASE CONTACT THE OWNER - AL @ 773 968 5015 - PRIOR TO MAKING A REVIEW.Serving Portions of Chicago: Central*, North, Near West and South/Southwest. Suburbs: North, Northwest, Near West, and certain Western, Southwestern and Southern suburbs. We offer refrigeration/freezer repair in extended areas. *Due to certain repair requirements we are unable to provide service to the entire area. Please call us @ 773-631-5151 to confirm that we can provide service to your address. No subs. Phone calls preferred at 773-631-5151. Can be texted @ 773 968 5015. CALL US @ 773 631 5151 for FASTEST RESPONSE & SERVICE - DO NOT USE ANGIE'S LIST MESSAGE CENTER. Additional locations in western, northern and southern suburbs. WE DO NOT PROVIDE PLUMBING, HVAC OR SMALL APPLIANCE REPAIR WORK.
My Business started in 2014 after working for a major company for over 10 years fixing appliances, I decided to go on my own based on the knowledge I have working with clients and their appliances. We provide same day service next day when available. When you call us we will ask for your model number , this will help us fix it right the first time. We charge a flat rate for labor plus parts and trip charge is waived if the repair is done, we will explain all the charges before coming out to your house so there will be no hidden fees.
2022 Super Service Award
FREE DIAGNOSTIC CALLS FOR WASHER, DRYER, REFRIGERATOR, AND STOVES TIL APRIL 1. 2023 We DON’T DO any INSTALLATIONS of any APPLIANCES or CLEANING. JUST DIAGNOSE AND REPAIR ALL BRANDS. We fix: Washer, dryer, refrigerator, stove, microwave, garbage disposal, cooktop, ovens (single, double), dishwashers, coin-operated as well. We service all brands: Sub-Zero (Refrigerators), Viking (Refrigerators and ovens), Wolf (Ovens), Fisher & Paykel (Washers and dryers), Miele (dishwashers), Bosch, Dacor (ask for further detail), Thermador (ask for further detail), Speed Queen, Samsung (washers, dryers, refrigerators, and stoves), Lg, Kenmore, Haier, Hotpoint, Kitchen-Aid, Maytag, Amana, Whirlpool, GE (Monogram as well), Jenn-Air, Frigidaire, Electrolux, Admiral, Caloric, Westinghouse, Tappan, Roeper, and more. Service calls are 59.00, 79.00, 129.00, and up depending on what machine you are requesting service on. If you’re unable to reach me please be advised that due to call volume you are more likely to receive quicker service and scheduling if you send a detailed text with model and serial number of the machine, brief description of issue, and what part of town you reside in instead of leaving a voicemail. If you don’t see your brand up here just call/text with model and serial number ready and we’ll let you know if we service the machine or we’ll give you a referral to someone that does. Thank you. Adrian (Owner) Angelic Appliance (773)757-3670