Get matched with top appliance repair pros in Creal Springs, IL

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"We called Rossin on 11/3/2021 about our ice maker in our side by side refrigerator/freezer now filling or making ice. 11/4/2021 he arrived, very friendly and seemed very confident in the issue and replaced the ice maker assembly collected his check of $255 and left. He did not wait to see fill cycle or even a dry test run. Later that same even the ice maker was completely frozen up with water coming out front of door. Called him immediately and informed him of the issue. He returned 11/5/2021 and replaced “new” part with another. Again, he did not test anything and left. Ice maker was now just making one solid slab of ice and not stripping out. We called him back and he stated he would have to order more parts. On 11/22/2021 we still haven’t heard back from him and we had family coming in for thanksgiving. On 12/2/2021 called him AGAIN as we still haven’t heard from him about status of parts or his plan of returning. He stated still waiting on part and planned to call Monday Us back 12/6/2021. Monday came and went and no show, no call. 12/13/2021 we called him and told him we would like our money back and for him to come retrieve his wrong part he installed. He stated he would call later that afternoon to set up appointment to make refund and retrieve part. AGAIN no word! 12/15/2021 I called him and asked what the issue was and he said he’d be by tomorrow to settle up. He FINALLY shows up, takes his part out, lays $200 on the counter and says the labor is non-refundable (what labor?! Labor should be when he fixes the problem-not just throw parts at it) then my wife notices he took the on/off arm with him that belonged to our original part. She immediately calls him to tell him we would like our part back and his response was when you order your new one it will come with one.....it doesn’t matter, that is OUR part! I completely understand things happen, parts are delayed these days and this is what prompted our patience. But this joker is UNACCEPTABLE! Poor service all the way around!"

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"