Get matched with top water softener pros in Carter Lake, IA

"as advertised"

"We trusted backlund to ensure the lift station in our house was functioning properly and in good condition before agreeing to purchase our house. $1200 later someone named Jake said it was good to go. So we agreed with the purchase of the house. A month later it stopped working and our laundry room flooded. When we called backlund they said Jake no longer works there and sent someone else out. They took one look at the lift station and said it was at the end of its life and needed to be replaced. BACKLUND FAILED TO DISCLOSE THIS INFORMATION BEFORE WE PURCHASED OUR HOUSE. They did a patch up job so it seemed to function for the sale. Given we can not afford a new 5k lift station we asked if they would patch it up again. They got some new parts re used some old parts of another lift station and billed us $1200. So now we are $2400 in to what should have just been 5k in the first place. They should have replaced it initially because now when everything is said and done we will have nearly $7500 invested in this lift station instead of what should have just been 5k to begin with. The parts they purchased will just be replaced because everything would come with the new lift station. On top of that we were billed 6 hours for an electrician who missed a rusted out pipe that connects the lift station from inside to outside. If you spend 6 hours trying to figure out why something does not work you think they would actually examine what they are trying to fix. Unbelievable. We are taking our issue to the better business bureau."

"THEY DO TERRIFIC WORK VERY DETAILED AND GREAT CLEAN UP!!"

"They fixed the furnace instead of us having to go buy a new one. Which saved us about $4,000.00. Our experience was really good. They took the time to explain everything to my husband and gave us a really good price and saved us money."

"I contacted American Rooter plumbing because we had our shower and bathroom sink faucet would not stop dripping, like non-stop dripping. They came by and did a full evaluation of the home and found we needed: - A new shower and bathtub (which we planned on eventually doing anyway) - new sink faucets - emergency stops for all sinks in the house - a new main line stop since it was rusted over - complete repair of our outdoor water line stop - and a few parts here and there. We just moved in this house and knew that there would be a lot to fix so, begrudgingly we agreed. It came to a whopping total of almost $14,000 for everything. The first day they have to do stuff it goes fine, water heater is installed, stops put in goes well, then comes the day of the new tub, sink, etc. And I could not be more disappointed. First and most importantly, they just left the wall completely exposed! There are just parts of the drywall missing so the inside of the house is exposed (pictures included) and when I contacted them they said that "their job is done, so they aren't coming back". They never once told me that I would have to hire a drywall person to finish their job for them. They told me that once they were done it would be installed, ready to use and clean, it was anything but and they won't do anything about it except tell me to get an inspector and a dry wall person. Wish they told me that before going through with the project, not after. Speaking of clean, however, it was anything but. The tub was a mess, they left drywall bits all over the floor in the hall and bathroom and put all of our bathroom items in the hall and doorway so there was nowhere to walk and I had to clean up the debris. So it was anything but "cleaner than we started". Finally, they just cause more issues for some reason? The new shower starting part is not flush against the wall so water is just going to get inside of it and cause it to rust, they took our towel rod down for some reason and didn't put it back up, they turned off our water heater and didn't turn it back on, so we didn't have hot water for four hours and didn't know why, and finally, they left almost all the doors open and lights on. This is especially bad because I have 3 cats that do not need to be getting out or in places they aren't supposed to, they could also get sick from eating dry wall. Most importantly, I also have an 18 month old that could be doing the exact same! I am extremely dissatisfied, I have to pay even MORE money on top of the 14,000 and I just don't know what I'm paying for now. My house is dirtier, more broken, and more dangerous than it was before they got here. Don't get American Rooter."

"Prior to calling Paul we had two plumbers attempt to fix it. They did not fix leak. Paul completed task first time. I have used Paul many times since. I have always been satisfied."

"We were satisfied with their service, they were very professional and did a great job."

"Plumbers entered our home and called our home ugly repeatedly. We caught this on our security cameras. ----------------------------------------------------------------- We just closed on a new home, and per the home inspector's instructions, we needed to add a drain, as the current output from the water heater and softener was draining into a self-installed sink from the previous owners. I called many places and received bids from several. The basis of the job, according to all of these companies, was this: From another plumbing company: To remove drywall, furnish and install pipe and associated fittings for waste and water pipe for stand pipe for washing machine for $1800, OR From a handyman: To break concrete, repipe it, and add a vent - all of which I (the handyman) could do, but I cannot pull a permit per Omaha plumbing code because I am not a master plumber. The estimate I received from Benjamin Franklin Plumbing indicated that they would re-pipe an ADDITIONAL drain for $998. Naturally, I went with them because the receptionist seemed to fully understand my needs and the plumber showed up promptly for the bid. Today, the work was carried out. The plumber brought along his partner, I assume, because it would be a big job that involved cutting drywall or concrete. While they were there, they conversed and made fun of our house, saying "This is such an ugly house. Oh yeah, it's such an ugly house," which we caught on our security cameras. That says enough as it is. The plumber, instead of adding an additional drain, decided to move the two tubes (the output from the water heater and the water softener) that was previously draining into the sink, and simply moved it to the floor, aimed it at the floor drain, and nailed it down. Over the phone, he asked me if I wanted him to install the sink for us. I figured, why not, since he's already there. I was willing to pay him more. He told us it would be a bit more expensive, and I obliged. When he left, we were charged $1,600 instead of the original $998. He did NOT break concrete or drywall to install the initial additional drain that was quoted for $998, but did break drywall so he could move our sink, which is still incomplete, because we need to find someone to fix the drywall before he can come back and attach the sink to the wall. At the heart of the matter, the idea is that they charge $998 to move two output drains that were hanging in a sink, to the floor. All they did was move the two tubes to the floor - something my handyman told us he could've done, and charged us $998. When I asked him about the placements of the drains on the floor, he told us, "every house has this," which is just untrue, because we've lived in at least 5 different houses in Omaha and none of the laundry rooms have looked like this. All this while making fun of our house, humiliating us, and saying how ugly it was. If anyone is dubious of this fact, I have the video downloaded from our security camera, and I'm willing to share it with anyone who is interested. I called the front desk and have not heard from the manager, nor have I received a receipt detailing what exactly cost us $998 as part of the $1600. I'm highly disappointed in this company. I cannot believe their plumbers would enter my house, act like I don't know anything about plumbing, and call my house ugly repeatedly. Truly a heartbreaking experience."

"The process was quick and easy. I just provided a water sample. It was determined that I had high levels of chlorine in our drinking water. I was able to solve my water problems with only one filter. Why did I wait years to have this done? Now I can be confident that our water is safe. Highly recommended."