We shopped around and talked to all three of the BIG name softener people. One was not sure they could do the job. One refused to provide references, and then there was these guys. They gave me a list of references that all checked out, they came in with a creative solution to my unique application, and they didn't try to up sell me with an bunch of expensive options. I had crappy Omaha city water, and it was clogging all the pipes, the water heater was full of gunk, and it tasted bad, and stained the shower with deposits. We now have clean water, the wife comments how she misses the water when she travels out of state, and I'm not cleaning out the faucets because they are clogged with sediment. What more can you ask for? Sorry I waited as long as I did to get the system.