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"I’m sharing this publicly because I have been misled, overcharged, and repeatedly ignored by Aksarben, and after giving them every opportunity to make things right. What started as a simple routine service call under my HSP membership turned into a high-pressure sales situation. Shortly after the technician visit, a salesperson arrived and quoted me nearly $20,000 for what was described as a “top-of-the-line” system — including $2,400 for a new water heater, supposedly with HSP discounts. During the signing, the salesperson instructed me to rush through the “quality control” call and falsely confirm I had reviewed multiple system options. I was only given one option, with no effort made to provide alternatives. I have also since requested a copy of the QA recording and been completely ignored. After installation, I discovered they had left my 1990s humidifier connected to this brand-new system. I was never told this would not be replaced and was later informed I’d need to pay another $784 (and at different times $500 and $1,500) to fix it. These inconsistent and shifting quotes are deceptive. After consulting multiple licensed HVAC professionals, I confirmed the total price was $6,000–$7,000 higher than comparable systems. The equipment sold to me is not top-of-the-line by any reasonable standard. I requested an itemized breakdown of costs and have been ignored entirely. To make matters worse, the system failed inspection by MUD utilities and was declared unsafe, leaving my home without gas service, hot water, or laundry for days. Aksarben refused to honor its own 24-hour comfort guarantee and has not issued the promised $555 compensation. When I attempted to cancel the purchase within the 10-day window, both the salesperson and sales manager were “unavailable,” and I was promised callbacks that never came. Multiple texts, emails and phone calls have gone unanswered. I’ve asked for the following reasonable resolutions multiple times: 1. A partial refund reflecting the excessive overcharges. 2. Replacement of the outdated humidifier at no additional cost. 3. The $555 compensation for the failed 24-hour guarantee. Instead, I’ve received only silence and dismissive responses. At this point, I am formally filing complaints with the Better Business Bureau, the Nebraska Attorney General’s Office, and other consumer protection agencies, and I am exploring legal action. This post is not an invitation for further discussion with Aksarben — it is a public statement of accountability. Homeowners deserve transparency, honesty, and respect, and my goal is to make others aware of how this company conducts business."

"I had JTP plumbing come out to clear my sewer drain on Thursday and on Friday I was still having issues. They came out immediately and took care of of it by running the camera and re-snaking the drain. I would highly recommend JTP plumbing again to everyone. These guys are the best."

"Very well. Great job"

"We needed a new tub valve assembly installed in our Jacuzzi tub. It was difficult to reach, so we knew we needed a professional to install it. We contacted Schroeder Plumbing because they had been recommended in our neighborhood, and they did not disappoint. They quoted the job based on pictures, and the quote was reasonable. They set a time, and they arrived just before the scheduled time. They were professional, efficient and cleaned up nicely when they were finished. The job took slightly longer than they expected and they has to add an additional bit of pipe, but they held to the quoted price, and made sure we were happy with the work before they left. We will use Schroeder again when we have plumbing needs ... Mark Thompson Elkhorn, NE"

"as advertised"

"We trusted backlund to ensure the lift station in our house was functioning properly and in good condition before agreeing to purchase our house. $1200 later someone named Jake said it was good to go. So we agreed with the purchase of the house. A month later it stopped working and our laundry room flooded. When we called backlund they said Jake no longer works there and sent someone else out. They took one look at the lift station and said it was at the end of its life and needed to be replaced. BACKLUND FAILED TO DISCLOSE THIS INFORMATION BEFORE WE PURCHASED OUR HOUSE. They did a patch up job so it seemed to function for the sale. Given we can not afford a new 5k lift station we asked if they would patch it up again. They got some new parts re used some old parts of another lift station and billed us $1200. So now we are $2400 in to what should have just been 5k in the first place. They should have replaced it initially because now when everything is said and done we will have nearly $7500 invested in this lift station instead of what should have just been 5k to begin with. The parts they purchased will just be replaced because everything would come with the new lift station. On top of that we were billed 6 hours for an electrician who missed a rusted out pipe that connects the lift station from inside to outside. If you spend 6 hours trying to figure out why something does not work you think they would actually examine what they are trying to fix. Unbelievable. We are taking our issue to the better business bureau."

"Previous owner had installed two water heaters. Replaced water heaters with one device and capped plumbing for second device."

"THEY DO TERRIFIC WORK VERY DETAILED AND GREAT CLEAN UP!!"

"They fixed the furnace instead of us having to go buy a new one. Which saved us about $4,000.00. Our experience was really good. They took the time to explain everything to my husband and gave us a really good price and saved us money."

"I contacted American Rooter plumbing because we had our shower and bathroom sink faucet would not stop dripping, like non-stop dripping. They came by and did a full evaluation of the home and found we needed: - A new shower and bathtub (which we planned on eventually doing anyway) - new sink faucets - emergency stops for all sinks in the house - a new main line stop since it was rusted over - complete repair of our outdoor water line stop - and a few parts here and there. We just moved in this house and knew that there would be a lot to fix so, begrudgingly we agreed. It came to a whopping total of almost $14,000 for everything. The first day they have to do stuff it goes fine, water heater is installed, stops put in goes well, then comes the day of the new tub, sink, etc. And I could not be more disappointed. First and most importantly, they just left the wall completely exposed! There are just parts of the drywall missing so the inside of the house is exposed (pictures included) and when I contacted them they said that "their job is done, so they aren't coming back". They never once told me that I would have to hire a drywall person to finish their job for them. They told me that once they were done it would be installed, ready to use and clean, it was anything but and they won't do anything about it except tell me to get an inspector and a dry wall person. Wish they told me that before going through with the project, not after. Speaking of clean, however, it was anything but. The tub was a mess, they left drywall bits all over the floor in the hall and bathroom and put all of our bathroom items in the hall and doorway so there was nowhere to walk and I had to clean up the debris. So it was anything but "cleaner than we started". Finally, they just cause more issues for some reason? The new shower starting part is not flush against the wall so water is just going to get inside of it and cause it to rust, they took our towel rod down for some reason and didn't put it back up, they turned off our water heater and didn't turn it back on, so we didn't have hot water for four hours and didn't know why, and finally, they left almost all the doors open and lights on. This is especially bad because I have 3 cats that do not need to be getting out or in places they aren't supposed to, they could also get sick from eating dry wall. Most importantly, I also have an 18 month old that could be doing the exact same! I am extremely dissatisfied, I have to pay even MORE money on top of the 14,000 and I just don't know what I'm paying for now. My house is dirtier, more broken, and more dangerous than it was before they got here. Don't get American Rooter."