Joshua Bogardus Plumbing & More Inc.

Great, they are great guys and do a wonderful job .

Im not sure where to start, I've used Joshua before and had good luck with his service. This time however Ive been overcharged for shotty work on the first trip. The dishwasher they installed was un level and not working properly, water lines were not out of the way under the sink, had small leak and attached new work to rusted pipe. I was instructed a water line going to ice maker was impossible to install. Total cost this trip was $500. After coming home and seeing how job was left I called josh and to his credit he said they would be back to do job correctly and he would only charge me for parts to correct the issues which seemed fair. They did arrive and did the install correctly and DID Install water line for ice maker and everything turned out well. I just received a new bill for over $840. After complaining via email he credited the bill $182 which makes the bill $658. Total install is $1158 with no reply and total disregard for first $500. I'm not a happy customer!

The basement drain started backing up so gave these guys a call since I've used them in the past (see previous post).  They were out that day -- very responsive.  On the first trip, they were unable to find the main line clean-out so they went through a toilet (after removing it) and snaked the main sewer drain.  I have two trees in the front yard and the roots from one or both found the jackpot in the main sewer line.  They found the clog, but the snake got snagged and they were unable to retrieve it in a timely fashion.  They finally got it out and decided to go in with the camera.  However, they were unable to get it past the first trap and finally had to give up.  The main drain was flowing fine so they called it a day.  They had run out of some type of adapter to reinstall the toiled so one of the guys took off to find one.  Took about 45 minutes.  When he got back, they discovered they didn't have a masonry bit to install the adapter.  Guy went back out for another 30 mins.  Got back, reattached the toilet.  $451.
Two weeks later the drain backed up again.  I called that night and they were back out the next morning.  Again, very responsive.  By this time I had found the main clean-out, but it was behind the furnace and the clean-out faced the furnace so no real room to work.  Went in again through the toilet and water started flowing fine.  They found A fem hygiene product and A baby wipe (my daughter and grandson are staying with me, so.... yea).
I had them feed the camera through the clean-out this time (tight, but it worked fine) and the pipe looked good; a few roots still noticeable, so not sure how ONE fem hygiene product and ONE baby wipe could have caused a clog in a 4" pipe.  Water flowed fine and continues to do so two months later.  $200 for second visit.
NOTES:
1.  I started using copper sulfate (Zep - get at big box store - thanks YouTube) to kill those roots.  $13 a pop, a few times a year vs. $650.
2.  Not happy it took two trips or that they didn't have all the parts, so it wasted my time.
3.  If it does happen again, I feel I'd use a national chain simply because they've probably done 1000's of these and it may cost less.
4.  They don't give you a receipt on the visit (two carbon sheet manual system) so they'll e-mail you a copy in a week or so.  Hence, "B" for Professionalism.
5.  If they go through a toilet, they can't use the 4" cutter (for the 4" main).  Not sure why they didn't push the snake to the main clean-out then swap the cutters.  They suggested a new clean-out outside.

They first disconnected the water line to a refrigerator when I had wood floors installed. Later came back and replaced the waterline in a more convenient area for shut off. They also installed new facets.

It went well. They arrived as promised and fixed what was broken.

I had hooked up a used gas dryer in my new home and it wasn't producing any heat.  Was it the used dryer or had the gas line been disconnected somewhere in the basement?  My first experience with a plumber.  Both guys were very professional and right on time (same day, mind you - West O).  Turns out my gas line had two valves in front of the wall and the issue was fixed very quickly.  Bonehead miss on my part, but considering it could have been a lot worse, I was very happy.  Considering they were very honest and didn't try to scam me, I was very happy.  I'll be calling these guys back when I redo my bathroom.

The project went as planned and in the time frame he gave us that it would be completed.
He has the staff to back up his bid and time projections.

We knew him before he got into plumbing.  He got into it, and we used him.  He was very good, and we will use him again.