Service One

They fixed the furnace instead of us having to go buy a new one. Which saved us about $4,000.00. Our experience was really good. They took the time to explain everything to my husband and gave us a really good price and saved us money.

They’re good and thorough, but can work on their communication.

Service One was a subcontractor when we had two of our bathrooms completely remodeled. They had the same plumber come out for the multiple days we needed someone during a three month project. He moved all the plumbing and installed all new fixtures. He was responsive and we could not be happier with our interactions and work completed.

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I still have 90 days if it doesn't quit. He couldn't make the washer do it, so we had 90 days to call him back. There was a rattle in the back when it goes into the spin cycle. It still does it now and then. They just charged the trip charge of $27.

We have a contract. I don't remember what the plumbing cost, but it has a surcharge.

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They keep the area clean and are friendly.

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Great, cleaned all drains after some backup was found.

They came out the same day and handled the backed up drain and leaking pipe. Thank you!!!

Good word of mouth in Omaha. Looked them up and they have a good rating.

Took 3 phone calls and 5 HOURS to get a technician to the house! On a cold day with our 4 children in the house we got lucky that our fireplace was in good shape. He came out, was nice and made the arc stop, advised us that we would need to replace the breaker box for a more permanent and safe fix...but the warranty that is supposed to cover everything within the perimeter of the house doesn't cover replacement of the breaker box. Had a similar issue when they refused to offer an equal replacement for the fridge that went out. Instead they gave me market value of the one part that needed to be replaced but was discontinued. I H-A-T-E this company. It's a waste of money and literally covers next to nothing. We will be looking at other companies when this warranty comes near expiration.

In a word, horrible. We had only been in the home a week when this happened. I called Service One as they were the home warranty company that was provided during the sale of the house. During our closing we hadn't gotten the paper work for the home warranty so I contacted our sales agent and she called to get it sent to us and went ahead and scheduled the appointment since they were not going to be able to send someone for 2 weeks. Once the technician arrived a day later than scheduled he tested and determined it needed a new part that had to do with the locking mechanism on the door so the microwave knew it was ok to operate. He said it would take 3 to 4 days to get the parts in and he would be back. He also said it was safe to use the appliance but that we may have to open and close the door several times to get it to work. A week later I still had not heard from Service One so I called them to find out what the issue was. I was told the parts were in but that they could not get someone to come out for another 2 weeks. When that technician, a different guy, came and installed the part and tested to see if it worked he saw that it wasn't the issue. He said it had to do with something bigger and that it was dangerous to use the microwave until it was fixed. He said he would talk with his people and determine if they could get the part, that was really needed and costly, or if Service One would rather just replace the appliance. A week later I still had no contact from Service One so I called them again. After being put on hold and then having to leave a message I finally had someone call me back. They said they were going to replace the appliance and that I needed to call a third party vendor to get that set up. They gave me the contact information and finally a week and a half later we had a working appliance installed. We were in total out of a microwave for more than a month. That is difficult when you have a 2 year old child and one that is less than a year.

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I am unsatisfied with this contractors performance.

Bob arrived to evaluate my refrigerator which was not cooling properly. He took apart the freezer mechanism and realized the fan was not blowing any air down into the refrigerator. since the refrigerator was not cooling properly the air ducts between the freezer and the refrigerator froze over due to condensation. Bob realized the issue very quickly, ran down the parts I needed and had my refrigerator working a few hours later. From first call to handing over the check ServiceOne has been extremely easy to work with and I would highly recommend them to anyone. I am super thankful to Bette Case for her help at the office too!

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