"They told us "Our dispatch fee to come out is $39 and we waive that towards any work or repairs, including diagnostics." The electrician went to check and stayed at the property for less than 5 mins after confirmation to do full diagnostic of the electrical system. I don't think less than 5 mins is enough to run a full diagnostic and later on advise to upgrade the whole panel."

"We were very satisfied with the service and appreciate their investigation into our issue."

"BUYER BEWARE! Had a pipe leak within my wall. Caught it fairly early with minimum damage. The Roto Rooter rep Brian came out and inspected and said I needed water mitigation based off the moisture in my walls. When I say the leak wasn't that bad, it really wasn't! He stated that my insurance company would cover it all and that he deals with my particular company all the time and not to worry. I obviously was taken back by the cost of almost 4k! Fast forward, my insurance company are questioning duplicate charges and Roto-Rooter is saying I owe almost 3k or a lien will be placed on my property! This whole water mitigation is a scam and the salesman did not tell the truth. They should have picked up their fans a lot earlier than they did. I'm sure they were trying to milk all the money they could. Over 5k for a bunch of fans in my home. I WILL NEVER REFER ANYONE TO THIS PLACE! Contacting my lawyer and will have my day in court if necessary. BUNCH OF SCAM ARTISTS IF YOU ASK ME!"

"Bradley was very pleasant and helpful. He was very informative regarding the issue that I am facing with my pipes and outdoor tree roots and he let me know what the next steps would be to hopefully resolve the issue."

"great! would highly recommend"

"Thumbs up for the construction at my residence, a three story elevator shaft"

"I am leaving a review before the work is even started. I received a quote from another company and scheduled the work. When they showed up, they tried to triple the cost. I told them to get out of my house. I then called Rooter Pro Plumbing to come out and give me a quote. Jerimey Jackson came out and looked over the situation and then put me on a conference call with the owner. They agreed to match the quote I received from the other company even though it was seriously underbid. They are a great company to work with. They are scheduled to come out this week to start the project. I would highly recommend a company with such integrity in the employees and the owner. I look forward to working with them."

"I have 5 systems on my home and I've previously purchased systems from CoolRay, Cool-Air, and Reliable. I decided to go back to Cool-Air because of the reliability of the Lennox System that I already have. Stan Bailey at Cool-Air was the sales person. 1. At first I thought this experience was go smoothly, however, days before the scheduled installation, my credit card was charged for the total price of the equipment and installation even though no work had been started and no equipment had been delivered. 2. When the scheduled installation date did arrive, 2 people showed up and after walking through the attic (just like the salesperson Stan Bailey), these installers indicated that they needed to go to the home improvement store and purchase some plywood to walk on in the attic. The installers left and came back about 15 minutes later with no plywood. 3. The installers now begin telling me that they think the equipment is "too heavy" for the 2 of them, and they would need a third person. a: What happened with the plywood that you needed to buy ? and, b: You didn't know the weight of the equipment when you put it in the back of your truck ? ) 4. The installers left saying that they would return the next morning with the plywood and a 3rd person to do the installation. 5. I notified the salesperson (Stan Bailey) of what had transpired and that I expected the installers to return the next morning to start the installation as promised, and that if they did not return I would be cancelling the service. Stan replied with a cryptic message of just "I understand".... nothing more, no apology, no confirmation, nothing. 6. The next morning, I didn't receive the usual text notification that the installers would be arriving, and the installers never showed up. 7. Again, I notified Stan Bailey that I was very disappointed with Cool-Air, their lack of response, especially after charging my credit card well in advance of any work being done and that I would be filing a dispute with my credit card company. Again, I just received a non-chalant response of "I'll notify the installation department".... nothing else, no apology, no commitment of arrival, no confirmation of cancellation. This entire experience has completely changed my judgement of Cool-Air Mechanical. Aside from the poor business practices, and broken promises, the total lack of communication and obvious disregard for what they put me through, I would never recommend doing business with this company."

"We called Mr. Plumber to unclog the drain in the dishwasher. Erica came out, and apparently, knocked or moved the sprayer arm at the bottom when she was removing the water. When we ran the dishwasher that night, the sprayer arm came loose and landed under the heating coils, burning the sprayer arm completely off in two places. We called Mr. Plumber and talked to Scott, the manager. Scott refused to replace the sprayer arm. In the conversation, he told us that if the plumbers do something wrong (on accident or on purpose) and they admit it, they are written up. So, when he asked Erica if she touched the sprayer arm, she said no. Understandably, because what choice does she have to be honest? And, Scott acted like he doesn't even know what a sprayer arm is. The sprayer arm is locked into place by a "collar". So there is no way that the sprayer arm just spontaneously popped out (plus, this dishwasher is less than a year old). Mr. Plumber damaged our dishwasher and they refuse to fix it. Save yourself time, money, and stress and find another plumber."

"Edward and Nick were awesome. On time, left everything clean, great job with reasonable charges. I would highly recommend."