Approved Pro
Casteel Heating, Cooling, Plumbing & Electrical
Heating and Air Conditioning Service, Plumbing, Electrical Service,
About us
At Casteel Heating, Cooling, Plumbing and Electrical, we provide world-class service to our customers, just as we have since 1987. Founded by Jan and Bob Casteel, our company was built on honesty and customer-focused care. To this day, we offer our Amazing Care Guarantee: We’ll take amazing care of you or we’ll refund your service call fee. Our expert team of plumbers, electricians, HVAC technicians, and system design managers performs top-quality repairs and installations while ensuring you are completely satisfied with your entire customer service. Because we offer so many services under one roof, you’ll save time and money by making one phone call to Casteel. Formerly: Knight Air Conditioning and Heating Company
Business highlights
Emergency services offered
38 years of experience
Services we offer
Residential Services Include: Heating Repair, Heater Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Electrical Safety Inspections, Electrical Repair, Whole-Home Generator Installation, Whole-Home Surge Protectors, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Our recent projects
- 11
Assorted photos uploaded by Casteel Heating, Cooling, Plumbing & Electrical
Reviews
4.886 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 2% | ||
| 0% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 86 reviews
Diana D.
Oct 2024
Heating and Air Conditioning Service
Thumbs up for the construction at my residence, a three story elevator shaft
David J.
Jan 2024
Electrical Service
Found the issue immediately and handled it in no time.
Christine S.
May 2023
Heating and Air Conditioning Service
I would like to take the time to shout out Romerez on such a great job on serving both of my units yesterday. He is very knowledgeable about the units and made the service such a pleasant visit. Thanks!!
Kennon S.
Mar 2023
Plumbing
To: Caitlyn, Public Relations Supervisor, Jan and Bob Casteel, Owners Casteel Heating,Cooling, Plumbing,Electrical. From: Kennon Sterling 6120 Shadburn Ferry Road Buford, GA 30518 Phone: 770-945-4906 Cell: 404-914-8109 Email: [email protected] Note: Casteel installed two heat & Airconditing Systems in our home approx. two years ago. Subject: Burst pipes and Shower valve. I called Casteel and advised that our Thermostat was not working. On December 22, 2022, James Rears, (tect.) From Casteel arrived and advised that the problem was the outside battery needed to be replaced. Mr Rears left and the Thermostat still did not work. On December 23rd, (tech.) Chrisian Beckwith said that the Circuit board needed to be replaced however he did not have the part so we had no heat in the master Bed Room, Game Room, Guest Bed Room and Bath Room. We had a Hard Freeze in the Teens and because there was no Heat in the Guest Bath Room pipes burst as well as the main valve for the Shower. We had no Heat or Water December 24 and Christmas Page 2 Day. On December 28, Marvin Deleon from Casteel installed the new Circuit Board and Thermostat. My April Air Humidifier was not working. Mr. Deleon said the solenoid valve was bad. Later I removed the Humidostat and noticed that it also appeared bad. I have installed a new valve and humidastat but it still is not working. On December 26th, I installed two shut off valves going to the bathroom and shower so I could shut off the water going to the bathroom. This restored water to the rest of our house. The next 7-8 days I replaced the three broken pipes only to find that the valve for the shower had burst also. On December 29, a Plumber from Casteel said he located the burst pipe and told me the cost to repair. I advised that Casteel was responsible so he left without any repair. I know now that it was not just one pipe but three pipes and the shower valve. As of January 5th, 2023 all plumbing repairs are complete except for the replacement of the shower valve. The damage to the Shower ceiling still has to be repaired. In conclusion I have worked every day for the past 10 days getting the parts and replacing the pipes. Page 3 I have many photos of the damage and repairs that I have provided to Casteel. All work/repairs are completed: Total cost including parts, labor and ceiling repair: $2,345.00 I have reached out many times to Ms. Caitlyn Powell but have only received emails saying that she spoke with her supervisor and they advised her that Casteel is not responsible for the freeze problems. Sincerely: Signed:_____________________________ Kennon Sterling Date: March 3, 2023
Leigh L.
Feb 2023
Plumbing
Used Casteel for a plumbing issue - leaky shower faucet. We were told on the phone that there is an $89 charge to come out and see what the problem is and that they will give us a quote on what it is and how much and we can decide if we want to have them fix it. The guy came out and said it is probably needs a new cartridge but before that he needed to check and make sure the pressure on the house was not too high. He checked the pressure and it was fine he said it was the cartridge and he would write up a quote. When he came back in he said that he applied the $89 and a $50 coupon so he took off a little over $100 and that it would be $600 after that. I almost fell in the floor. I asked how much the cartridge was and how much they charge per hour for labor. He said he didn’t know how much the part cost and that they don’t charge by the hour but by the job. I asked how long it takes to do he said 20 minute tops. Again, shocked. We asked him for a minute to talk about it and I looked to see how much it usually costs. The part is 15-80 and labor is 95-150 an hour. So max price should be 230. We told him thanks but no thanks we would pay the $89 fee to come out. He then said it’s actually $128 because he checked the pressure and that was a diagnostic fee. Mind u he never told us there was a charge to check that. We paid him and will never use them again. Crazy!! If I could give 0 stars I would.
John B.
Nov 2021
Electrical Service
They did a good job.
Devin L.
Mar 2021
Plumbing
The radio commercials for Casteel are what steered my decision to scheduling my main waterline repair with them. However, after the experience that I had with their team I will be utilizing them for all of my future needs. The dispatch and scheduling office were pleasant and professional as well as never having to be on hold for (not exxaggerating) more than a minute. From then on they maintained communication with me via text and email so that I was never left in the dark. Jonathan was right on time, very thorough and knowledgeable, checking to make sure that everything was back in order before ever mentioning payment. This is the kind of service that you need from an already stressful situation and is my primary reason for recommending these guys. Turns out the house has a blue ploy line which was discontinued a while back for constant leaks. Bad luck for me that I missed the recall window but I know for **** sure what team I trust to replace my mainline. It's a long stretch of yard that they will have to trench to get the line put in with several ways that it could go wrong which affects my estimate but after enough experiences with other companies I know that you get what you pay for and your fresh running water is not something to attempt the cheap way. Even with that, they applied the cost of my mainline repair to the replacement which put my total damage at around 4500 clams. If you have to drop that kindof cheddar on your home maintenance youre gonna need the assurances that come with a company that goes above and beyond to earn your continued business and that is what I felt with Casteel. TLDR; they make at least one thing on your "to do" list simple and as pleasant as possible.
PHILIP C.
Dec 2020
Plumbing
He fixed the issue with drain that was plumb to sink from original construction
Response from Casteel Heating, Cooling, Plumbing & Electrical
"We're glad we were able to solve your problem issue. Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."
Keturah H.
Dec 2020
Heating and Air Conditioning Service, Appliance Repair
Tim performed a heating tune-up.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"Thank you for your vote of confidence, it means a lot. We appreciate you putting your trust in us with your home comfort needs."
Scott C.
Dec 2020
Heating and Air Conditioning Service
I thought I just needed a furnace check, which would have involved probably simply cleaning the flame sensor. However, the technician discovered a wire that was almost burned through since it was too close to the flames. The wirenut on the wire was almost destroyed. He was observant enough to find it (it was pretty well hidden) and replaced both wirenut and a damaged section of wire. No telling when it would have burned completely through shutting my furnace down completely during mid-winter. Very grateful for his thouroughness.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"We're so glad you had us out right in time! That could've been quite the experience. Thank you for choosing us to handle your home comfort and safety needs. We look forward to assisting you in the future."
Thomas P.
Dec 2020
Heating and Air Conditioning Service, Appliance Repair
Excellent. Tom addressed the issue, made suggestions and adjustments to circulating the air. Works beautifully
Response from Casteel Heating, Cooling, Plumbing & Electrical
"We're glad to hear it! Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."
Athena A.
Dec 2020
Plumbing
The gentleman showed up and informed us the current line was illegally installed. He got the correct parts, installed quickly and even fixed an additional leak. AMAZING JOB!
Response from Casteel Heating, Cooling, Plumbing & Electrical
"Fantastic, we're glad we were able to get your plumbing up to code. Thank you for putting your trust in us with your plumbing needs. We look forward to assisting you in the future."
Steven L.
Aug 2020
Heating and Air Conditioning Service
They were very professional and trustworthy.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"Mr. [Member Name Removed], your vote of confidence means a lot to us."
Peter L.
Aug 2020
Heating and Air Conditioning Service
A/C wasn’t turning on
Response from Casteel Heating, Cooling, Plumbing & Electrical
"Mr. [Member Name Removed], thank you for calling on us for your air conditioning needs. We appreciate your A-rating!"
Adrienne W.
Jun 2020
Water Filtration and Softening
I would never recommend this company.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"*Update: Mr. [Member Name Removed], we are following back up with you to ensure your concerns were addressed to your satisfaction. Please let us know if you have any further questions. Thank you."
Margaret D.
Feb 2020
Heating and Air Conditioning Service
It was excellent, they were very efficient, come out twice a year to check the furnace and every summer to check the air conditioning system.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"Thank you for being a loyal customer, [Member Name Removed]. Staying on top of your tuneups is undoubtedly the reason your system will continue working efficiently for years. We appreciate the A-rating."
SCOTT D.
Jan 2020
Drain Cleaning
Better than expected. Ryan Dvorak (Tech) was upfront about cost, time and details of service. I was very, very pleased with the entire crew. They had to dig the ground by hand because of the location and since it is the hard Georgia clay it was hard but made it look effortless. They entire job was done ahead of schedule and below the original cost estimate. I am sold on the company and recommend them to anyone needing plumbing work.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"That'[Member Information Removed] what we like to hear! We appreciate your business [Member Information Removed] vote of confidence, [Member Name Removed]."
MaryLou G.
Dec 2019
Heating and Air Conditioning Service, Plumbing
15 minutes done. And it cost $286.00 !!!!!!!!!!! Insane!!!!!!!
Response from Casteel Heating, Cooling, Plumbing & Electrical
"*Update: Mrs. [Member Name Removed], we are following up to ensure your concerns were addressed to your satisfaction. Please let us know if you have any further questions."
Lane J.
Dec 2019
Plumbing
plumbers were great. scheduling was a challenge. pricing was extremely high. i called to speak to a manager and never got a call back. i believe some miscommunication had occurred and i was priced incorrectly.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"*Update: Mr. [Member Name Removed], we are following up to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you."
Pat D.
Nov 2019
Heating and Air Conditioning Service, Plumbing
I saw it before and after and not during. Seems to be ok.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"We appreciate your feedback! Thank you for choosing Casteel."
Laurie L.
Oct 2019
Electrical Service
Excellent communication throughout the entire process. VERY professional. The technician that came out was knowledgeable and friendly. Work was done efficiently and successful!. I will say that the cost was very high for the work done,
Response from Casteel Heating, Cooling, Plumbing & Electrical
"Thank you for choosing Casteel! We appreciate you taking a moment from your day to share your thoughtful review. We're glad to be of service!"
Karen H.
Jul 2019
Heating and Air Conditioning Service
Very well! Technician was friendly, helpful and efficient. I can always count on Casteel to be honest and trust worthy. Thank you for good quality service!!
Response from Casteel Heating, Cooling, Plumbing & Electrical
"Thank you [Member Name Removed], for calling on us, we are so thrilled to have you as a loyal customer of ours!"
Julian C.
Jul 2019
Heating and Air Conditioning Service
This was a challenging project because the system was at the far end of long ranch style home in a very tight craw space. They never entered the house without shoe coverings and cleaned up the work area outside every evening before leaving the job. On the final day there were a few vents that, for whatever reason, were not putting out air. Ansou Doumbouya Stayed behind and spent at least two hours correcting the problem. He was professional and was determined to make certain that I was satisfied with the job. I can not say anything bad about Casateel and their service.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"Thank you for calling on us to replace your HVAC system and taking time out of your day to share your experience with us! We are pleased to learn of our Install Team's great work from their installation, respect towards your home, and the time Ansou took to make certain you were completely satisfied with the work done. Stay cool and comfortable!"
LINDA C.
Jul 2019
Heating and Air Conditioning Service
Everything was done to insure that our Trane AC unit was functioning properly. We were impressed how thorough our technician was. They also serviced our heater in October 2018.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"We truly appreciate your continued confidence Casteel. Thank you for taking a moment from your day to share your recent service experience. We're happy we could be of assistance!"
Edgar G.
Jul 2019
Heating and Air Conditioning Service
I was told that the heater core had cracks, that it was advice to replace the entire system since it was 14 year old, that the crack would expand and would leak carbon monoxide. I found out that the heater core is warrantied for twenty years, they went ahead to check, and then inform me that they don't do that job. So I went ahead and brought another company and thru the bore scope inspection we only saw a little rust on the core, so they will be coming back in the fall for a carbon monoxide reading.
Response from Casteel Heating, Cooling, Plumbing & Electrical
"Hi [Member Name Removed], we will be in contact with you to learn more about the experience you described."
Licensing
Bonded
Insured
Licensed*
Trade License Number
MP210486
Trade License Locale
GA
Trade License Authority
Georgia: General
Trade License Expiration
11/30/2022
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Casteel Heating, Cooling, Plumbing & Electrical is currently rated 4.8 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Casteel Heating, Cooling, Plumbing & Electrical accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Casteel Heating, Cooling, Plumbing & Electrical offers free project estimates.
Yes, Casteel Heating, Cooling, Plumbing & Electrical offers eco-friendly accreditations.
No, Casteel Heating, Cooling, Plumbing & Electrical does not offer a senior discount.
Yes, Casteel Heating, Cooling, Plumbing & Electrical offers emergency services.
Yes, Casteel Heating, Cooling, Plumbing & Electrical offers warranties.
Casteel Heating, Cooling, Plumbing & Electrical offers the following services: Residential Services Include: Heating Repair, Heater Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Electrical Safety Inspections, Electrical Repair, Whole-Home Generator Installation, Whole-Home Surge Protectors, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement