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"Review for Service 1st Pros Heating and Air Conditioning In my hectic and fast-paced life I want to take a few minutes out of my day to share our experience we’ve recently had with Service 1st Pros Heating and Air Conditioning. I want to ensure that I include each of the individuals who demonstrated a level of customer service that was exemplary and professional in every aspect of getting our air conditioner repaired. It is not often in our current economy that we find this kind of customer service from every employee in the business that we interacted with. Our heat pump unit went out on June 30, 2023. When I mean out, that left our home at a steady 86 degrees for eight days. It was unbearable and the Technician who was authorized by our Home Owner’s Warranty company to look at our air conditioning issue stated that the problem was in a freon line going into the external wall and he was not comfortable repairing it. WoW…! My husband searched for and got quotes from several different companies very quickly on line and based upon the number of outstanding reviews, we chose to move forward with Service 1st Pros Heating and Air Conditioning after speaking with the front office personnel, Emma and Lindsay who redirected his call to the appropriate person. Technician Chuck Norris was dispatched to our home on Saturday, July 8, 2023, and verified that the problem was in the freon line and was confident that it could be fixed, but it was later in the day and technicians don’t carry every bit of equipment necessary to fulfill each unique job. He did call into the front office and spoke with Tina to establish a quote. My husband was with him as they spoke in a way that demonstrated her knowledge of these types of jobs, what it required, and how to best get it done quickly. Tina once again demonstrated a sincere concern and commitment to help us get the job done as soon as possible. At the end of the call, my husband had a date of the following Monday, July 10, 2023 for a technician to complete the job. On Monday, Karl Davis arrived promptly as he stated in his text and began the task of repairing the freon line that included welding and fixtures on the external siding. He was very knowledgeable, confident in what he was doing, concerned about the temperature we were living in, but fully committed to getting the job done correctly the first time he did it! After several hours, he came upstairs and looked at the internal air handler and safety switch to ensure that they were all working correctly. Again, this thorough and pro-active approach to repairing our heat pump is not the level of service we experience. Technicians come to fix one thing and don’t look at other indicators of what potential problems could impact the long-term repair of an appliance. We couldn’t be more pleased with our selection of this company as our provider for our air conditioning repair. Every single person we interacted with knew their job well and had an understanding of the bigger picture, thus working together very effectively. We don’t anticipate the need for their service any time soon, but would definitely recommend Service 1st Pros to any of our friends or neighbors!! This company guarantees WOW service and we received that and more!"

"as advertised"

"Brian did a great job. Very pleased with his workmanship and personal care."

"Great. The technicians were on time, explained everything, tried their best to keep our water on, quick to get the job done and everything has been working great. They were also the best quote of several companies."

"While pricing was about 15% higher than two other companies, they called us back within 10 minutes of submitting the request and got the work done within 3 days. Also they were more professional and I felt more confident with their company than the others."

"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"We had Marshall Plumbing out a few months back. The job wasn't huge but definitely difficult. The supply line from the water meter, under our driveway, had a leak. That's right, under the driveway. I had visions of a ripped up driveway, trench diggers, etc.. But Mike and team were able to do some nifty work to pull another pipe underneath using the old pipe. When I say, pull I mean, hooking it up with a high-strength cable to two trucks, using one as a anchor and the other one pulling. It was amazing. There was no guarantee it would work and it was not without difficulties. There were several times I thought they weren't going to be able to pull it all through but they kept working at it and it finally got through. On top of the hard work, the price was REALLY reasonable, especially compared to the significantly more expensive options if that didn't work. We will be switching to Marshall Plumbing for all our plumbing needs. Thanks Mike."

"If you are wanting fabulous water at your home or office, I highly recommend Metro Water Filter of the South! They just came out to my house for their 5 year filter change. So amazing to see the old filters compared to the new filters. They have great customer service! My daughter is now at college and asked what she missed the most about home and she said the water!!! Christy Scally, Agent Scally Services Keller Williams Realty Community Partners 404-660-2919 mobile 678-341-7400 office [*** Link removed ***] #bestdrinkingwater #filteryourwater"

"We signed up with All Good Home Services through Lowe?s referral to replace the 10 year old HVAC system in our house. All Good came down assessed the old unit and proivded a quote to replace with a new system. In addition, they recommended to add new duct for intake and charged extra for that work as well. We signed the contract and awarded the work. The new unit they installed had problems with cooling and they upgraded to a larger system. However, that still did not resolve the cooling issue and the chillness in the house would not drop below 72 degrees. We never had problems with the old system with cooling and we lived in the house for more than 10 years. They had sent four technicians so far and they are not able to resolve the issue. Lately, when we turned on the heat during fall, the system does not work at all. Basically, after four months , six different technicians visit, no heat and no cooling after spending $10k. "