Plumbpros Plumbing Co

I had an inground water leak. Plumber said he could "try" to fix the leak for $1300-$1400 with no guarantee or fix the leak by replacing entire water supply line for $2500 with a 10-year warranty. I chose the option to fix the leak and have a 10-year warranty. Plumber installed the new water line but refused to re-connect my inground sprinkler he “capped” during the install. Connection was 6" away from new line. Plumber placed a PVC cap on the irrigation pipe thus disabling my sprinkler system. I asked him to reconnect sprinkler which he refused saying his "license didn't allow him to touch irrigation/sprinkler line". (Discovered later this was a lie.) He said I had to hire a "sprinkler company" to reconnect it. This paragraph is all hindsight "after I paid $2557". Plumbpro failed to get required permit from county. New line was buried 4" - 5" in many places (code is 12") and didn’t install several valves, County inspector contacted Plumbpros regarding lack of permit. Plumbpros got the permit but had to re-work everything, bury the line properly and add some required valves not originally installed. Finally, the work passed county inspection. Sprinkler company cost an additional $800 to repair cut/damaged sprinkler lines caused by installing new water line and reconnect sprinkler to main water line. I learned original leak was $3 PVC fitting that had cracked on the sprinkler section of entire water system. I have pictures/proof of everything. Plumbpros sold me $2557 of unnecessary work and I had to pay someone else (sprinkler company) to fix the original problem! Plumbpros sent me a refund check for $450 to cover not re-connecting sprinkler system. Complaint has been filed with State.

PlumbPros Plumbing is a great company that offers courteous, professional, and skilled plumbing service at the most reasonable and affordable costs. My repairman, Anthony, was great!! I could tell he was competent and knowledgeable about plumbing and trust his work completely. The professionalism and quality of his work was comforting. PlumbPros will always have my business for any plumbing issues in the future. I HIGHLY recommend PlumbPros!!

It was great he came and did what he said he didn't take a long time he was a really good excellent work

The plumber called asking questions about the job which I answered in detail. He then argued with me that it was a roofing issue not a plumbing issue without even coming on site to inspect, which is incorrect (I had a more professional plumbing company provide me with an estimate early the same day, it is a plumbing issue). He then ended the conversation with “Sounds like you’re an A-hole so F you, you can go F yourself” This perhaps does not reflect on the company as a whole, but management needs to take responsibility for their workforce and ensure this type of behavior is not tolerated.

They came out and gave me an estimate of $625.00 lol so of course I said naw let me look for someone else found someone to do it for $150.00 and while they were here fixed a couple other things because they were still on the clock...... The only reason I didn't give them an F is because the young guy that came out was nice......

It pains me to write a review like this, but I am going to as a warning to others out there. I was in distress when I hired these guys to replace my water main. I'd been billed for an extra 15000 gallons of water in a single month, and there was absolutely no indication where this water had gone. I had no mud puddles in the yard, no smells, nothing. I was greatly concerned there was a cavern being opened up under my slab, and I needed a solution quickly. Now that I have hindsight, I think it is important to tell everyone about my experience as honestly as possible. For the good side, I was able to get someone from Plumbpros on a Friday afternoon. We opened the water bill that morning which alerted us to a problem. I tried turning off everything at the cut off valve in the house and the meter was still spinning. Turning off at the street stopped the meter, proving beyond doubt my main line from the street to the house was broken. By about 5 or 6pm, we had a plumber on site. It went down hill from there. In my worried state, I AGREED TO A BAD SOLUTION. I take full responsibility for allowing them to schedule and install things the way they did, but I believe wholeheartedly that they should not have recommended this solution. I will explain. They recommended abandoning the original water line completely and allowing them to run a new one using PEX. The original was copper, I am pretty sure. I was fine with PEX as most people would be. The problem is that rather than running the line under the slab and into the water heater closet in the garage, they opted to bore into the slab right on the outside wall and install the line using clamps right into the sheet rock, around the top of the wall, and through a hole into the water heater closet. I will NEVER understand why I agreed to having it done this way except to say that with 15k gallons of water pooling under my house, I was pretty stressed about a much greater problem if this wasn't stopped immediately. I believe the technical plumbing details of the work were good. I am not worried that I will have another leak or that anything will necessarily go wrong with what they installed. I do however believe that in order to restore value to my home I will have to have another contractor come in and at least redo the part from the yard into the water heater closet so that it is properly located under the house. If I am extremely lucky, this will be able to be done without tearing up the yard again. Speaking of tearing up the yard. The dig team cut my sprinkler. Plumbpros fixed that as part of the job without charging any extra, but they left the pipes excavated and exposed. So I had to get out there with my shovel and a rake after work and start working to refill the holes they left. I found that my sprinkler system valves were dug up, so I also had to rebury those as well. It was slapdash and should have been included in the price they charged for the job. I also watched as the plumber was working and noticed he was about to use a plastic coupling. He had assured me they only use brass. When I asked he said everybody uses them all the time, but then proceeded to install a brass part. Again, I hate leaving a less than stellar review for anyone. Especially when they give me a guilt trip on the way out from the job about how a good review is something they need. But I simply cannot provide a perfect review especially when I now feel taken advantage of and left with a mess.

Pete was super! He called in advance of his arrival and was on time. He is knowledgeable, professional, and polite. He made the necessary adjustments to the toilets and provided great advice about the water heater. I'll definitely call PlumbPros again and suggest that you do too!

A+++ I am very pleased. Communication was great over the phone. Super fast dispatch and overall great service. Will use again in the future. Reasonably priced, honest and easy!

Thorsten was on time for the appointment, "this means the world to me, I can't stand people to be late for appointments". He was very informative, personable and professional. He diagnosed the low pressure throughout my entire home and replaced the pressure reducing valve which he also informed me would reduce my water bill - I love saving $$$. Its well worth the investment in the long run!!! Also replaced two toilets that were about old as dirt and constantly run and had other leaky issues...I was very pleased with the service and would recommend The PLUMB PROS to anyone that had any plumbing issues. The PLUMP PROS will definitely be my 1st and only call the next time I have any plumbing problems.

Great, everything done in a timely manner

Quick and Easy ... great service. I highly recommend Plumbpros!

It was great. He went digging under the house and he's a great guy. I met Mike also and he was wonderful.

My experience with this company was exceptional from the start. Professional, knowledgeable and certified plumbers ready to serve and address my needs. They gave me options as to the best routes to take for my repairs and completed the job in a timely fashion.

We had several toilets in the house that needed internal tank repairs, due to age. PlumbPros was able to send a plumbing technician out to the house the next day, in the middle of the week. Their plumber, Torsten, arrived earlier than scheduled the following day (a rarity in the home repair field I've found), and was the consumate professional during the entire repair work. His long term knowledge of the plumbing field was also immediately evident. He was able to complete the repairs in a timely manner, all the while keeping me informed of the work that was being accomplished. In addition to fixing the toilets, he was able to adjust the water flow for the sinks in the master bathroom, a problem caused apparently by builder error. He further diagnosed future issues that might arise from the existing hardware, without any pressure for upsell of service. I would highly recommend PlumbPros for any home plumbing work needed in the greater Atlanta-Metro area, and will definitely utilize them again.

The tech Richard arrived on time and was knowledgeable and friendly. The service was beyond my expectation. They moved very fast and cleaned up after themselves as if they were never there! I will Definitely be calling them again for service! Thank you again Plumbpros.

The experience was not one I wanted to go thru but the professional service I received was second to none. The plumber was awesome he described everything in great detail so I knew exactly what to expect and the price was very reasonable for the job considering what they had to do. I was very pleased with the professionals that worked on my sewerline thru the hottest part of the day and never complained once. Job was completed on time and on budget with no surprises. Would highly recommend them to anyone. Thank you THORSTEN and RICHARD you guys were great

My water heater burst and I called Plumbpros for help. They sent out the plumber to assist with the issue. My whole house was flooded. Plumbpros sent out a team to help me move. They took charge contacting the insurance co and making sure I was set up in a hotel and that all the repair were completed. I could never imagine something like a water heater could do so much damage. I can only give praise to Plumbpros and the team they sent to assist me with this major problem. I would refer and use them again. K.Reese

Excellently, the scheduler was courteous and efficient and the technician was prompt, courteous, knowledgeable, and thorough, And since the repair was on the installation of a new shower two years earlier, there was no charge for this repair.

Prompt, professional, friendly service with fair pricing. They were able to complete the work on the same day and left everything neat and clean.

If there is truly an art to customer service Plumbpros has perfected it. A particularly stubborn clog in my sewer line took three days to correct. I am convenience most plumbers would have simple told me I would have to have my yard ripped up and the line replaced at substantial cost. I am particularly grateful to Thorsten Krick for his persistence and skill, saving me money and my yard. Seriously folks, this is a no brainer. If you have a plumbing problem, call Plumbpros.

The job was done with quality and professionalism in a timely way.

Great! very professional and courteous.

it was quick and professional as advertised.

No issues. They explained what bushes were going to be removed. They hand dug around parts of our yard where there was drainage pipe, sprinkler lines and at the house tie in. They installed a pvc pipe within a pvc pipe to ensure rocks or debris would not cause any new leaks. We received a 15 year warranty with the installation. Overall we are very happy with the results.

Ben Keller from PlumbPros came out and fixed my leaking toilet. He was quick to come out and got the work done quickly and efficiently. I would hire them again.