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"I had an overall estimate prepared by Jonathan in early July, which was better than the other contractor that had come out. Tristan from Aspire then came out and removed the bad brick molding, installed the flat type of molding that was wanted along with the ledge over the doorway to ensure no rain would be able to get into the top of the storm door when it rains, which was good too. Tristan had to deal with heavy downpours of rain while trying to install the molding. For what he had to deal with, he did good. Tristan remeasured the back door for Jonathan so the proper size of storm door I wanted could be ordered. After aproximately a month and a half I reached out to Jonathan by text to get an estimated time for the door to be installed, but never received a response. Approximately two weeks later I was contacted by Aspire and informed Jonathan had been let go and someone else from Aspire would continue the job. I was then contacted by another worker, Peter, who was very informative even though he had been given very few notes on what still had to be done. Peter came out September 15th and he was able to get information about the storm door being at the Home Depot in Pensacola even though I live in the Fort Walton Beach area. After Peter picked up the door and brought it to the house, he measured my back door and the storm door he picked up to find out the storm for was too big for my doorway (36" door was ordered, my doorway was measured at 29"). Peter returned the storm door to the local Home Depot and had to special order another storm door. Peter kept me informed about what was going on and he would come back out to install the door once it was in at Home Depot and anticipated to install the storm door on October 2nd. I advised Peter I had to be at work by a certain time and he advised he could install it without me being at the house. On October 2nd another worker named Joel, who came out to the house, but I had overslept and did not hear the doorbell. I was contacted by Aspire to reschedule since Joel could not make contact with me. I informed them that I was under the impression Peter would be coming out. They advised Peter was not available and Joel would be the one coming out again on October 5th. When Joel did come out he was only provided minimal notes about replacing molding for a storm door to be installed. He did not know a storm door had been ordered and was to be picked up at the local Home Depot. Once Joel got in contact with Aspire, he went and picked up the storm door and began to install it. I had to leave for work prior to Joel finishing the job, but he provided me a text message later on stating he installed the door and where the keys for the storm for were left. After returning home that night I recovered the keys for the door and looked at storm door. I noticed the frame of the storm door on the latch side was not snug up against the top of the door frame for the storm door and the latch does not catch the plate to stay closed and the storm door has to have the deadbolt extended to keep the storm door from being opened if pulled on without having to turn the handle. This is why I only provided three stars since there was a gap in the process, multiple workers and minimal information that was provided to the workers to keep them informed of the current process of the job being conducted."