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FusionCRS Cleaning & Restoration Services

4.9(
183
)
Carpets or Rugs - Clean at Home, Recovery Service - Water Removal, Drywall - Install,

About us

Here at Fusion Cleaning & Restoration we strive for excellence; one of our top priorities is customer satisfaction. As part of the northwest florida better business bureau (aka bbb) we guarantee our cleanings 100% (the fusion guarantee). If you ever have a problem or concern regarding our carpet cleaning, tile & grout cleaning, upholstery cleaning, or any other service rendered, we welcome your call. Additional DBA - FusionCRS.

Business highlights

Se habla espanol
Emergency services offered
20 years of experience

Services we offer

& Water Damage Restoration, Carpet Cleaning, Dryer Vent Cleaning, Natural Stone Cleaning and Polishing, Oriental Rug Cleaning, Tile and Grout Cleaning, Upholstery Cleaning

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9183 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
2%
2
1%
1
1%
Write a review
Showing 1-25 of 183 reviews
Suzanne Y.
Mar 2021
5.0
Yes, I recommend this pro
$1,500
I have used Fusion several times in the last 10 years. The office staff (Brenda) is always helpful and professional. The actual cleaning staff (Carlos) were prompt, professional, gentle with my condo and belongings and did an outstanding job.
Jan R.
Jun 2020
5.0
Yes, I recommend this pro
$1,100
Brandon and Carlos were very professional and pleasant. They arrived on time and called ahead with their ETA. They explained the process, worked efficiently and were careful around our furniture and cabinets. We were pleasantly surprised at the results and both men seemed pleased with their work. I would not hesitate to use this company again.
Response from FusionCRS Cleaning & Restoration Services

"We are so glad Carlos and Brandon was able to help you, and look forward to servicing you in the future! Thank you for taking time to leave a review. Have a great day!"

Vicki K.
Jan 2020
5.0
Yes, I recommend this pro
$169
The carpet looks great...the high traffic dirt and spots from spills are gone! The guys were friendly and professional, showed up within scheduled time frame...they got 6 rooms done in less than 2 hours. We are very happy with the customer service and amazing results!
Response from FusionCRS Cleaning & Restoration Services

"[Member Name Removed], thank you for taking the time to leave us a review! We hope to help service your home again soon!"

Armando D.
Aug 2019
5.0
Yes, I recommend this pro
$350
extremely well Carlos was very helpful
Response from FusionCRS Cleaning & Restoration Services

"We are so glad Carlos was able to help you, and look forward to servicing you in the future! Thank you for taking time to leave a review. Have a great day!"

Carolyn L.
Mar 2019
5.0
Yes, I recommend this pro
$287
Arrived on time and did a great job cleaning my 20 year old carpet and my upholstered sofa & chair. Very impressed with the quality of work and the employees who performed the work. Would definitely hire again.
Response from FusionCRS Cleaning & Restoration Services

"Thank you for taking the time to write a review of your experience! It is our pleasure serving you and we appreciate you taking the time to leave us a review. We look forward to continuing to serve you!"

Kimberlee S.
Feb 2019
5.0
Yes, I recommend this pro
It went fine.
Betty A.
Feb 2019
5.0
Yes, I recommend this pro
$1,400
Wonderful job! I have used Fusion before and have never been disappointed. I called another vendor a year or so ago (cheaper) and they made such a mess of my floors I had to call Fusion in to clean it up. . And they did a fantastic job! My tile looks brand new. And Tony is so personable and knowledgeable...a pleasure to work with.
Response from FusionCRS Cleaning & Restoration Services

"Thank you so much for leaving a review! It means the world to us to hear great feedback from our customers. We are so glad Tony was able to get your tile looking so great! We look forward to hearing from you again."

Dennis P.
Jan 2019
5.0
Yes, I recommend this pro
$370
I have not yet received the cleaned carpet but, everything from scheduling, communications and carpet pick-up has been exceptionally professional !! Fusion Carpet staff have been courteous, and professional in every respect. They promptly respond to all email / text messages. I am very pleased with the carpet cleaning service quotation. I will provide another customer review comment, when the carpet is returned and installed Monday, January 28, 2019. Sincerely, Dennis R. Prucha Lt. Col. USAF (Ret.)
Response from FusionCRS Cleaning & Restoration Services

"We are so glad to hear that you are pleased with your experience! It is our pleasure serving you and we appreciate you taking the time to leave us a review. We look forward to continuing to serve you!"

Karla V.
Nov 2018
3.0
I have an old carpet and the company I've used for past 5 years has been able to clean it to look like new, even wear areas. Unfortunately they were not available This company didn't do half the quality. I felt like all that was done was my carpets were soaked with water. Although he got some stains out, the wear areas showed no difference. And it took 2 days to dry. Tech was proffessional and efficient timewise. Office staff very polite. I'm sure they do ok but I won't use them again.
Response from FusionCRS Cleaning & Restoration Services

"We are so sorry to hear that you did not have a great experience using our company. The results that you are describing are not typical for our carpet cleaning, and for that we humbly apologize. We pride ourselves on our quality and attention to detail, so to hear that we fell short is deeply regrettable. If you wouldn't mind giving us a call at 850-651-6600, we would love the opportunity to talk with you and discuss anything we could do to make this right with you and learn more about your experience. We apologize again for the inconvenience that this has caused you and we look forward to trying to earn back your business."

Judy P.
Jul 2018
5.0
Yes, I recommend this pro
$125
The guys were excellent in performing the job. I was very pleased and will recommend them to my friends.
Response from FusionCRS Cleaning & Restoration Services

"Hi [Member Name Removed]! Thank you so much for taking the time to leave us a review! We are so glad to hear you had a great experience and it means a lot to the technicians to hear positive feedback on their work. We look forward to serving you again. Be sure to check your email for a special thank you from the Fusion team!"

Maurice P.
Apr 2018
5.0
Yes, I recommend this pro
$280
We've had them before and we would never consider using anyone else. They are the very best. If you need carpet, tile, upholstery cleaning, etc., don't waste your time searching around, just call Fusion. Carlos is the man!
Response from FusionCRS Cleaning & Restoration Services

"Hi [Member Name Removed], Thank you so much for the kind words. We are so happy to hear your most recent cleaning turned out great! Be sure to check your email for a surprise from the Fusion team and we'll see you next time!"

Linda C.
Apr 2018
5.0
Yes, I recommend this pro
$201
Tony did an excellent job, as usual. He is very friendly, thorough and knowledgeable about cleaning our carpet. I will definitely use them again.
Response from FusionCRS Cleaning & Restoration Services

"Hi [Member Name Removed]! Thank you so much for taking the time to review us! We are so happy that you are pleased with our work and we love hearing about your experience. Thank you for being a loyal customer. Be sure to check your email!"

Isabelle M.
Mar 2018
5.0
Yes, I recommend this pro
This company is amazing, we are more than satisfied with our rugs- they all look brand new again! They are always extremely professional and accommodating. I would definitely recommend them!
Response from FusionCRS Cleaning & Restoration Services

"Hi [Member Name Removed]! Thank you so much for taking the time to review us! We love to hear that you are pleased with the results. We look forward to continuing to serve you and be sure to check your email for a special thank you for your review!"

Becky A.
Jan 2018
5.0
Yes, I recommend this pro
They were on time and very professional! I will use Fusion again!
Response from FusionCRS Cleaning & Restoration Services

"Hi [Member Name Removed], Thank you so much for taking the time to review us! We love to hear customer feedback and are so happy you are pleased with the results. We look forward to continuing to serve you and be sure to check your email for a special thank you for your review! Best, Fusion CRS Team"

Thomas G.
Jan 2018
5.0
Yes, I recommend this pro
$350
Fusion CRS did an excellent job! I called on Thursday and they were able to schedule for the following day. The technicians Joe & Tony did an outstanding job of explaining the process and possible limitations as well as my responsibilities after they left. Very professional throughout. They called 30 mins prior to arrival, and were done within the allotted time. The results were very dramatic. I would recommend Fusion CRS to anyone and will use them again when I have the need.
Response from FusionCRS Cleaning & Restoration Services

"Hi [Member Name Removed], Thank you so much for the review! We are so glad that you are pleased with the results and look forward to continuing to serve you in the future. With your permission I would love to post your review along with some before and after pictures on our website. Thanks for being a great customer and have a wonderful day! Best, Fusion CRS Team"

C B.
Jan 2018
5.0
Yes, I recommend this pro
Angelo was professional and thorough. He did a great job.
Treasa C.
Nov 2017
5.0
Yes, I recommend this pro
$765
Excellent-tile looks new-Tony and Garrett worked extremely hard to make certain we were satisfied. I would highly recommend this company. You won't find anyone to do a better job and the cost was reasonable. There was no mess to clean when they left!!! Love-love-love our clean, sealed tile
Jennifer R.
Oct 2017
5.0
Yes, I recommend this pro
$240
Excellent service and the carpet looks great! We had severe pet stains that were not removed by another company and Tony and Dillon made them look new again. I would hire them again!
Donna L.
Oct 2017
5.0
Yes, I recommend this pro
$175
Excellent service. Tony and Christy were attentive to our questions and the needs of our flooring.
Linda C.
Sep 2017
5.0
Yes, I recommend this pro
$320
Again this company did a fine job of cleaning and sealing the tile. Dillon and Garrett were courteous and friendly.
Response from FusionCRS Cleaning & Restoration Services

"Thank you for taking the time to leave a review! We appreciate you as a customer and love to hear that your experience was great. Make sure you give us a call for all of your future cleaning and restoration needs!"

Betty A.
Aug 2017
5.0
Yes, I recommend this pro
Very professional and courteous.
Ken G.
Aug 2017
5.0
Yes, I recommend this pro
$99
I've used them a few times, I have several rental homes.
Response from FusionCRS Cleaning & Restoration Services

"Thank you for taking the time to leave a review! We appreciate you as a customer and love to hear that your experience was great. Make sure you give us a call for all of your future cleaning and restoration needs!"

Becky A.
Jul 2017
1.0
$156
Carpet was streaked and still not clean. I was told that the streakyness was a result of the carpet being damp. I waited a couple of days just to see if it would go away. The carpet was streaky because it is still dirty. The house was empty of furniture. Brianna called from the office to follow up, before I could call to complain. I sent pics of the carpet. She was courteous and said she would let the owner know. I have never received a call back. Should have used Chem Dry.
Response from FusionCRS Cleaning & Restoration Services

"Thank you for your response. After reviewing the concern, listening to the training recording, and speaking with the office, this was definitely an oversight on our end. When the follow-up call was originally made and you shared your concerns, we should have immediately put you back on the schedule, honoring our 10 day satisfaction guarantee. We were grateful that after realizing this, we were able to make contact with you and come back out and re-clean the areas of concern. After speaking with you following the re-clean, we were pleased to know that you were satisfied and happy with the results. We again would like to extend our apologies that your cleaning was not satisfactory with the original cleaning and the experience you had initially with our office. We hope that we have showed you that we are a company of integrity that stands by our guarantee. Thank you for allowing us to service you, Danielle & Pablo, Owners"

Greg P.
Jul 2017
5.0
Yes, I recommend this pro
$100
Angelo and Dylan did an amazing job. They were very punctual, informative, and walked me through things. They made me feel very comfortable.
Response from FusionCRS Cleaning & Restoration Services

"Thank you for taking the time to leave a review! We appreciate you as a customer and love to hear that your experience was great. Make sure you give us a call for all of your future cleaning and restoration needs!"

Linda C.
Jun 2017
5.0
Yes, I recommend this pro
$142
Excellent. Tony and Gary did a fine job. Will use them again.
Response from FusionCRS Cleaning & Restoration Services

"Thank you for taking the time to leave a review! We appreciate you as a customer and love to hear that your experience was great. Make sure you give us a call for all of your future cleaning and restoration needs!"

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Showing 1-25 of 183

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FAQ

FusionCRS Cleaning & Restoration Services is currently rated 4.9 overall out of 5.
FusionCRS Cleaning & Restoration Services accepts the following forms of payment: CreditCard
Yes, FusionCRS Cleaning & Restoration Services offers free project estimates.
No, FusionCRS Cleaning & Restoration Services does not offer eco-friendly accreditations.
No, FusionCRS Cleaning & Restoration Services does not offer a senior discount.
Yes, FusionCRS Cleaning & Restoration Services offers emergency services.
No, FusionCRS Cleaning & Restoration Services does not offer warranties.

Contact Information

906 Skipper Ave, Fort Walton Beach, FL 32547

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