"I cannot say enough good things about this company. A power outage at our house over a weekend caused a lot of damage to various motors throughout the house. Joe called very quickly after I left a message (on a Sunday!) and went through a lot of possible things to check in order to try to save my paying for a service call (much appreciated). Ended up scheduling an appointment for 8 a.m. the next morning. He was here on the dot and quickly diagnosed the problem. Fixed not only that, but helped my husband get other things restarted as well (water filter and hot water heater) before he left. The best experience ever with a service professional -- I'd highly recommend him and Old Faithful anyone with well or well pump problems."

"Inspection of a previously installed sump pump system (primarily the sump pump). Inspection found that it seized up and wouldn't have functioned. Replacement made - and very fortunately - since when the pump is needed, it IS needed. It wouldn't have been good to have a flooded basement or have an upcoming flooded basement."

"Punctual, good work done. I’d consider hiring them again but would call to get other quotes before calling on them. I haven’t needed a plumber in years but their price seems a bit high."

"While other companies spent years trying to figure out what was wrong with my system and after much money spent on â fixesâ , Eastern Water found a small piston dysfunction and the fix was simple and not expensive. I plan to switch to them for my routine maintenance. Additionally, they were responsive, efficient and reliable. The service person was very knowledgeable and explained everything to me."

"Hello, I just signed the contract with Sila Heating, Cooling and Plumbing on March 27, 2026. I hope everything goes well; I'll let you know at the end, once everything is installed. See you then!"

"I really liked CT Basement systems. The sales rep walked me through the process of the basement SaniDry I had installed. When the installer came it turned out that I didn’t need all of the duct work and I was able to save a few hundred bucks. The installer was very professional, neat and helpful . I definitely will hire this company again. Customer service even followed up with me a few days later and had to remind me to register the system (good thing because I had forgotten)."

"Sump pump died and water overflowed on weekend. Renz spoke with us promptly on the phone, came to the house, installed pump for reasonable cost (in accord with our telecon), taped the pump's electrical wire to make a "neat" job, checked outflow pipe and drainage, and cleaned up the work area fairly well. Weeks later and no problem."

"Connecticut Basement installed our Radon System 5 years ago and did a fantastic job so we hired them to install our new water softner. During the install it was discovered and verified by me that the well pump was defective (19 years old) and they managed to do all the work plus the well pump in the same day. Without the well pump we could have gone days without water. They were here at our house for 9 hours. Super service!!"

"I contacted them at 8AM and drain was cleared at 9AM. Could not ask for better service."

"Could not have gone smoother. Tech was very respectful of me and the house, did a fantastic installation and cleaned up everything as if they were never there. Gave me a full walk through and didn't leave until all was tested. New shut off valve, new flue, rehung expansion tank in a better location. Salesman stopped by during the installation to check on things. As it turns out, I believe they were the first to contact me as well after the listing and their price held up. All A+!"