Founded 1987 • With Angi since January 2006
Service Provider ResponseHi Sajini - I am sorry to hear that you were not happy about the price, but our solutions are superior compared to the competition with our patented, warrantied products - we provide permanent solutions for your home. If you ever need us in the future or would like to revisit the estimate, we will always be willing to work with you. Thank you and have a nice day. -Sara, Digital Marketing Coordinator
Service Provider ResponseHi [Member Name Removed] - thank you for updating us on your experience with our company. We are extremely happy that you allowed us to amend the problem you were having with our system. And we agree, Jeff and Danny are rockstars! If you need anything else from us please do not hesitate to reach out. Thank you and have a nice day! -Sara, Digital Marketing Coordinator
Service Provider ResponseHi [Member Name Removed], I apologize for any inconvenience you had when trying to schedule an appointment with our company. We are the number one basement waterproofing company in CT and with the recent rains our phones have been ringing off the hook. Our pricing is justified with the quality and warranties that our products obtain. If you are willing to give us a call back, we can try our best to fit you in that would accommodate with your schedule. Thank you and have a nice day! -Sara, Marketing Specialist
Service Provider ResponseHi [Member Name Removed], I first want to apologize for not responding to your review in a timely matter. We had a problem of our notifications not being sent to the correct email address. Regardless, I truly apologize that we failed to properly communicate with you after the project was completed. Kris Kelly, who, according to our records was the Salesman you met with originally, no longer works with us and that could have caused some confusion on our end, which again we do apologize for. I assume that your Mason has already came out, but I am still going to escalate this to our Service Manager, Jeff, who handles any post complications to a project. I just want to make sure that someone does reach out to you as we are truly improving our communications. Our intentions are to always provide WOW Service to all of customers and we are disappointed in ourselves for not achieving this with you. Thank you for your time and patience. -Sara, Marketing Specialist
Service Provider ResponseHi [Member Name Removed] - I am so sorry for any inconvenience or frustration. It is against our best practices to not respond back to a customer and is a rare occurrence. Please confirm that you are trying to reach Connecticut Basement Systems for a waterproofing quote, as many people get our company confused with Connecticut Basement Systems Radon and I do not see your info in our system. If you are trying to reach the radon company, their number is 1-800-319-8867. If you are trying to contact us, try us at our main number 800-541-0487 on Monday. I will be sure to loop back with our Appointment Center to ensure your call has not been missed. Thank you for bringing this to our attention and have a nice day.
Service Provider ResponseHi [Member Name Removed] - thank you for taking the time to express your positive experience with our company. Bill is a fantastic Service Tech. and always gives WOW Service! We are happy that you can enjoy your daughter's wedding without a worry of a wet basement. Have a nice day!
Service Provider ResponseHi [Member Name Removed], Thank you for your positive feedback! It is great to hear that our products can protect you and your home from severe storms. We takes pride in our products and our work and are ecstatic to know that we have another happy customer! We hope you continue to have a fantastic, dry basement for years to come! Have a nice day!
Service Provider ResponseThank you for leaving positive feedback and for mentioning Cisco and his team, they really are the best! Here at Connecticut Basement Systems, we are thrilled to hear positive reviews and pride ourselves on having professional and proficient service. We look forward to working with you in the future. Have a great day! All the best, Connecticut Basement Systems.
Service Provider ResponseHi [Member Name Removed], We are so happy to hear that you received WOW service from our Service Department! They really are the best! Thank you for your kind words and positive feedback. We look forward to servicing your products in the future! Have a fantastic day!
Connecticut Basement Systems, Inc. is currently rated 4.6 overall out of 5.
Connecticut Basement Systems, Inc. is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Connecticut Basement Systems, Inc. accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Yes, Connecticut Basement Systems, Inc. offers free project estimates.
Yes, Connecticut Basement Systems, Inc. offers eco-friendly accreditations.
Yes, Connecticut Basement Systems, Inc. offers warranties.
Connecticut Basement Systems, Inc. offers the following services: Basement waterproofing. Insulating. Crawl space. Foundation repair. Exterior excavation. Basement finishing. Moisture control. Sump pump installation & repair. Concrete Lifting and Concrete Leveling