About us
For over thirty years we've made every effort to ensure our customer's satisfaction. From our conception we've adhered to traditional values, integrity being first and foremost. Perhaps the best fruit of our efforts is that over 75% of new business now stems from referrals. We understand the importance of good customer service and pledge to serve our customers with respect and professionalism. We would very-much like your business, but know full-well we must earn it. Atomic Rooter, Inc. is family owned and operated. We welcome your calls. Should you have any questions or require service, please do drop us a line.
Business highlights
Eco Friendly
Minority owned and operated
Family owned & operated
Emergency services offered
48 years of experience
Services we offer
Plumbing, Sewer, Drain Cleaning, Sump Pumps, Septic, Hot Water Heaters, Frozen Pipes, & Repairs
Services we don't offer
N/A
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 10
Assorted photos uploaded by Atomic Rooter Inc
Reviews
4.7106 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 15% | ||
| 3% | ||
| 2% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 106 reviews
Lora H.
Jul 2024
Plumbing
Steven was the absolute best… arrived at the very start of only a two hour window, fixed the problem in about an hour. Very polite and courteous. I called three plumbers and he was the first to call me back and the only one who would give me a ballpark figure over the phone. The others wanted to come out and have a look for $70. even though I accurately described the job in detail. I’m thrilled to have a reliable plumber! A more than satisfied customer, Lora Harrigan
Debbie H.
May 2024
Plumbing
EXCELLENT SERVICE QUICK RESPONSE LARRY WAS GREAT!!!!
Response from Atomic Rooter Inc
"Thank you for your review, we're glad you're happy with our service."
Sharone S.
Dec 2020
Water Heater Service
It went very well. Spoke to them one evening and by the next morning, they were here to install the water heater. I appreciated the quick service.
Response from Atomic Rooter Inc
"[Member Name Removed], Thank you for your review, glad we could help you out with your water heater."
David B.
Dec 2020
Plumbing
Atomic responded quickly the same day and completed the job quick. Very happy with the service. Price seemed a little high to me but is probably in line with what it costs to get a plumber out quick for a small job. I believe I paid their minimum price for a job.
Response from Atomic Rooter Inc
"Thank you for your review. Our prices are about 20% lower than many other plumbing companies."
Dave M.
Oct 2020
Drain Cleaning
Excellent very professional, prompt and great service would recommend to everyone
Response from Atomic Rooter Inc
"Thank you [Member Name Removed], we're glad you were happy with our service. Steve"
Tim B.
Mar 2019
Plumbing, Water Heater Service
Steve called me within 15 minutes of me placing my request to Angie's list - amazingly quick. He had KP out on a Sunday (even though I didn't need it) within a couple hours. KP tried to repair the bathtub valves on an old bathtub, but they continued to leak by. He replaced the kitchen faucet and sprayer (had it on hand in the truck). Couldn't diagnose the radiator. Steve called me back quickly when I sensed that I was unhappy about the price and explained that KP tried to fix the bathtub valves, but being old couldn't. He did charge for the time and gave me a slight break. We scheduled another appointment and Steve went out of his way to accommodate my schedule - excellent. This time he sent Steve L who turned out to be a real pro. He fixed the valves and helped with my radiator. Service was performed very well. I will call Atomic Rooter again, but will request Steve L. A bit expensive...
Olga S.
Jan 2019
Plumbing
Someone called back right away and schedule to come to our home at 10am. They were 4 hours late. Two guys, one seem to be professional and knew what he is doing. They checked 3 bathrooms and drain pipe, and suggested I replace the flappers, seal one of the toilets, and put epoxy around the possible crack in one of the drain pipes. The whole job took less than an hour and cost me 620 dollars. I am new a home owner and don't have much experience, and I did not request a quote in writing, but I was told in the beginning that smoke test will cost 550, if it comes to it. They did not do it. I feel they used my inexperience to gain. Not to mention, that the problem of smell remained unfixed and I did not see any changes in how toilets work.
Response from Atomic Rooter Inc
"Hi [Member Name Removed], Please call the office at 800-308-3232 (or reply here with your phone number) and ask for Steve the owner. I'll be happy to take care of any issues that you have. Thank you, Steve"
Kirsten B.
Mar 2018
Drain Cleaning
I called and received the answering service. Steve called me back within 5 minutes. He then spent 10 minutes on the phone with me explaining what I could do to troubleshoot the problem. He was very gracious. He never pressured me and even gave me a ballpark figure to do the job if needed. Nice man.
Arica A.
Oct 2017
Plumbing
I was advised the pipe under the vanity needed to be replaced, so I paid $380 to have a pipe replaced under vanity sink. The leak in the pipe under the vanity was repaired. To locate the ceiling leak they cut a hole in the ceiling and found that the source of the leak was the seal on the pipe that drained the shower. They did not have the part with them. Steve advised it would be $340 plus the cost of the part. They returned 3 days later to complete the repair. I was presented a bill for $680, which was double the quote. When I asked why the bill was so high, I was advised, "Because, that is how much it costs." When I asked how much the part costs, I was advised, "$85 - $100, but I did not add the mark up to your cost." No explanation was given for why the 2nd bill was double the quoted cost. Not sure how the Super Service Award was earned, but stay clear of this one. I received a check for $240, along with an apology from Steve for the overcharge.
Response from Atomic Rooter Inc
"Hi [Member Name Removed], I didn't realize that you had already given me a check for the work completed on the first day we were there for service, as we spoke on the phone it was my mistake. I dropped off a check with your father a few days ago. Our prices are extremely competitive and on the lower side compared to many other companies out there. I hope you are satisfied with the work completed and the reimbursement. Thank you, .Steve"
Donna C.
Oct 2017
Drain Cleaning, Plumbing
The two service people arrived on time (within hours of my call!) and were courteous and efficient; it was a tough job and they kept me informed on what needed to be done. Larry, the head guy, was totally professional and friendly. They were great!
Kevin S.
Sep 2017
Plumbing
They were fine. I don't remember the cost. It was almost $250. It was fine 4 out of 5.
ALEX F.
Sep 2017
Plumbing, Well and Pump Service
Very responsive, set up an appointment within 3 hrs. I feel like I got very overcharged and they didn't tell me the price until the plumber arrived.
Response from Atomic Rooter Inc
"Hi [Member Name Removed], Our prices are considerably lower than many other Plumbing companies. We always give the customer a price before any work is started, there is no obligation as it's a free estimate. Once the customer agrees we proceed with the work. Please call me if you have any questions or would like to discuss further. Thank you, Steve"
Karin B.
Jun 2017
Drain Cleaning
Beyond my expectations!!! The guys are gems we had to postpone a day because of weather but the next day they were at the house by 9 am and well into the repair. They were done by about 3:30 pm. They were neat and when job was fine you couldn't tell work was done!!!!! I will happily use their services in the future and would not hesitate to recommend them to my friends.
ANDREW J.
May 2017
Plumbing
Larry and Russell were professional and effective in getting the job done. Additionally, some very helpful guidance on next steps after this project. This was no marketing ploy but rather evidence based guidance. Much appreciated and I will use Atomic again!
Kevin S.
Apr 2017
Drain Cleaning
They were fine.
James W.
Apr 2017
Plumbing, Well and Pump Service
I called after 11pm and they came before 10am the next day. They replaced the sump pump, cleaned out some accumulated debris, and fixed a badly-secured section of outflow pipe, all in short order. No problems.
Jose O.
Feb 2017
Drain Cleaning, Plumbing
We have an old house (100+ years old). I called Atomic Rooter to fix a bad clog and reconnect drain pipes. They responded quickly, came the next day (as agreed), on time, professional, clean and upfront price. For plumbing services, I think they were very reasonable. Larry and his assistant were great. I will use them again.
Ralph M.
Jan 2017
Drain Cleaning
they did an excellent job
Nancy M.
Nov 2016
Drain Cleaning
They came quickly and took care of the problem.
John L.
Sep 2016
Drain Cleaning, Plumbing
The work was done timely. Joe was professional. I cant speak to the cost as I have nothing to compare to but need the job done. So I will not rate cost
Susan M.
Jun 2016
Drain Cleaning
unknown
Anne W.
May 2016
Drain Cleaning
I was upset to have both the kitchen sink and the nearby bathroom sink totally clogged up, especially right before a holiday weekend. My husband and I tried to clear it up with a snake, plunger, and lots of drain cleaner last night but could not clear it up. Early this morning I called Atomic. The person who answered the phone was very courteous and professional. I then received a call back very quickly and was told a plumber could come out between 9:00 and 11:00 a.m. today. I was extremely happy to be offered service right away! Larry arrived promptly and was also very courteous, professional, and friendly. He looked at the problem and immediately knew how to proceed. He quickly had the kitchen sink cleared (which also fixed the bathroom problem because the plumbing is connected). While he was here, I also had him look at a problem with the outside faucet in the back of the house, and he was very helpful in suggesting two options we could consider later on (since this was not an emergency). I felt the fee was reasonable and was also given a 10% discount for Angie's List. I could not recommend this company any more enthusiastically after having had some awful (and very costly) experiences with other plumbers. Now the problem is solved, and we can enjoy the Memorial Day weekend!
Miaoran L.
Apr 2016
Plumbing, Sewer Cleaning
Joey, the plumber from Atomic Rooter was punctual, he was professional. He did a great job with replacing the pipe. Everything was done in less than 30 minutes. The price was fair and because the job was quick and easy, he also gave me a discount. Everything went great. I will likely reach out to Atomic Rooter in the future because I am considering some additional plumbing replacements for the house.
Eric F.
Apr 2016
Plumbing
I called Atomic on a Saturday at 8:30 am to fix a leaky faucet that rendered my kitchen sink unusable. I was a quoted a minimum $250 for the service call, which I thought was not obviously cheap, but since I had already called someone else unsuccessfully, decided to go with it.
I was quoted an arrival time between 9:30 am and 11:00 am and the repair person, I think he was the business owner, arrived at 10:00 am. He was very courteous and professional. He said that the faucet had been assembled defectively and one of the parts was loose. He tightened it and put additional silicon around the faucet. The total job took him about 20 minutes. He said that since there were no parts needed and the job was simple, he would reduce the price to $190. Since, I had already agreed to pay $250, I was very appreciative.
Overall, the high level of professionalism and the courteous service I received was worth the cost. I would definitely use Atomic again.
I was quoted an arrival time between 9:30 am and 11:00 am and the repair person, I think he was the business owner, arrived at 10:00 am. He was very courteous and professional. He said that the faucet had been assembled defectively and one of the parts was loose. He tightened it and put additional silicon around the faucet. The total job took him about 20 minutes. He said that since there were no parts needed and the job was simple, he would reduce the price to $190. Since, I had already agreed to pay $250, I was very appreciative.
Overall, the high level of professionalism and the courteous service I received was worth the cost. I would definitely use Atomic again.
Erik S.
Mar 2016
Drain Cleaning, Plumbing + 1 more
Steve came out the day of my call. He spent several hours pulling out wipes, toilet paper and waste garbage that clogged out main sewer line; using a snake and eventually a commercial jet washer to clean the line. Steve wouldn't stop until the line was completely clear.
I appreciate all of the hard work he and crew put in late on a Friday afternoon. I am extremely grateful.
A very satisfied customer.
:)
I appreciate all of the hard work he and crew put in late on a Friday afternoon. I am extremely grateful.
A very satisfied customer.
:)
Licensing
Insured
Licensed*
Trade License Number
PLM.0203729-P1
Trade License Locale
Connecticut
Trade License Authority
Connecticut
Trade License Expiration
10/31/2021
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Atomic Rooter Inc is currently rated 4.7 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Atomic Rooter Inc accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Atomic Rooter Inc offers free project estimates.
No, Atomic Rooter Inc does not offer eco-friendly accreditations.
No, Atomic Rooter Inc does not offer a senior discount.
Yes, Atomic Rooter Inc offers emergency services.
Yes, Atomic Rooter Inc offers warranties.
Atomic Rooter Inc offers the following services: Plumbing, Sewer, Drain Cleaning, Sump Pumps, Septic, Hot Water Heaters, Frozen Pipes, & Repairs
N/A