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"The gave me an early time window to show up and arrived early in that window. They had all the right equipment and supplies with them and set about the job quickly, finishing it just as I was finishing my lunch. When it turned out that the bathroom faucet needed replacing, they had a Moen replacement with them. Price seemed a bit on the steep side, but what price doesn't these days?"

"Work was done efficiently and on schedule."

"Fantastic service. Had the repair completed within 30 minutes."

"Everything went very smoothly. Sam, the plumber, and is highly professional and knowledgeable. He replaced 3 faucets, 2 sink plugs, two valves, and two supply lines. Sam inspected the p traps, and he added adhesive where it was necessary. Sam also took a look at my two year old hot water heater, and he assessed my water supply to this unit. We discussed performing a complete drain, and check of the components of the heater at a later date. Sam also advised me that a toilet in the basement should be replaced with a more updated commode. We rarely use this toilet, but it's 35 years old. I felt comfortable speaking with Sam. I did not sense he was doing a sales pitch."

"I was measuring the distance of a neighbor's septic system from my property line to make sure it was compliant with WV Health Department Code, and these guys were dropping f bombs, calling me a clown, and saying I was "b*******" about a couple inches, even though I didn't say anything to them. They were cursing around my kids and very unprofessional."

"Tri State was prompt—they had a tech out within hours when our 20-year-old HVAC broke down. The repair estimate was $800–$1,200, and they also sent a salesman, Mike, to discuss replacement. Mike was courteous and knowledgeable, but, when we sat down to review the quote, the sales process turned into a bad car-buying experience. They started at $34,000, then "discounted" to $29,300—$10,000 -$12,000 higher than other quotes for the exact same unit. Even factoring in their warranty, they remained $8,000–$10,000 overpriced. Mike also claimed they were a four-generation family-owned business, but I later found out they’re owned by Sila Services, a Goldman Sachs private equity firm—which feels misleading. To their credit, canceling was easy (though I hadn’t signed a financing agreement or put money down). Bottom line: Get multiple quotes. Their pricing was excessive, and the sales tactics felt manipulative."

"We bought a new construction and McCrea installed the HVAC. Home inspection identified the heat pump was not working in Oct. 2020. McCrea identified it was due to leaking refrigerants and promise fixed the issue. Our electric bill was extremely high the following two months and the heat pump was not cooling in Spring 2021. McCrea sent technician and again repaired the system. Bought their maintenance plan. We had 4+ repairs plus regular tune up in the past two years. Last week the heat pump stopped cooling again. We are out of labor warranty and charge us with $89 diagnostic cost after membership discount. It took three days for them to send someone to check while we suffering 90F in our house. They identified the compressor dead and need replacement. They charge $1900 for labor after membership discount. Most likely cause of the compressor failure is "suicide" with assistance. Low refrigerant at beginning and over change in later repairs likely contributed the short life."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"I recently had a very disappointing experience with Generation Air Conditioning and Heating, LLC. Despite being charged almost $1,000 for a service that included a check-up and adding refrigerant, my heating issue was not resolved. When I called to address the ongoing problem, I was told I would need to pay an additional $142 for another diagnosis, despite having already paid a diagnostic fee. This business appears more interested in overcharging customers than providing quality service. I would caution others to look elsewhere for their HVAC needs."

"We are so grateful we chose Bryan Webbâ s services. We were contemplating an old home that had great bones to it, but didnâ t want to wait having it inspected during a contingency contract. So We hired Bryan, and thought we would offer and negotiate a price after his results. Bryan and his team are absolutely professional, prompt, thorough, and will make you feel very reassured about their discoveries and results. Your investment is their investment, and his excellent communication made us feel so glad to have called him!"