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"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"Made appointment for them to come over for an estimate (which they charge for) between 9-12 today. They are a no show. I wasted the whole morning on them. DO NOT recommend."

"It went very smoothly and quickly. The price was lower than other contractors I talked to, and the outcome was very good. Everything was done quickly, neighbors didn't complain about noise or whatnot, the place was left clean, and nothing was damaged along the way, and the result is great. Communication was very easy and on the point. I am very pleased with SM Constructions and would gladly recommend them for any job."

"This was a few years ago, so I don't recall all of the experience, but in hindsight there are some plumbing choices made by the technician that are a bit questionable that I'm going to have to have corrected."

"Navid and his team did an excellent job on our trim restoration. Great work and great communication. Would recommend!"

"Jeff and his team (Deanna, Jake, Javier, and Rolando) did an excellent job from start to finish. They worked with us and explained every step of the process, helping us with design decisions and selections. The end product, our new kitchen, is of the highest quality. They made the process very easy and quickly closed out our punch list. We're very excited to have our new, updated kitchen and I would very much recommend WaterStone for future work."

"Second time using Jose and his team for a home project. First time was a sunroom porch conversion, this time was a kitchen remodel. I really can’t thank Jose enough for all his and his team’s hard work. It’s rare to have such a positive experience with these kinds of projects, but Jose as always goes above and beyond. I would highly recommend him."

"Ivan and his workers did an outstanding job installing drywall and painting my garage ceiling that collapsed a few eeks ago due to wear and tear. It has been a pleasure working with M&D Home Repair and Remodeling and I highly recommend them for others who need a great an honest, professional, and experienced contractor. I have other projects that I plan to ask Ivan to help me with. I appreciate working with Ivan and his workers and I am very happy with the final results."

"Manny did a great job and was very chill about the parking challenges in our neighborhood, which I appreciate. "

"I have been a customer for a very long time and this scheduled maintenance and dryer vent cleaning was done by Cesar. I have to say he is one very thorough technician and I was very pleased with his inspection and vent cleaning. His service was so different than some of the ones I've had before. I even had one inspector tell me he didn't need to check in my attic which houses one of our two units. Let me tell you about Cesar, he even cleaned up behind my dryer for me. This is something that is rare in customer service. I have my HVAC seasonally maintenanced and never had a inspector be as thorough as him. The pictures he took and explained to me and the one problem he found that no other inspector had found in all this time. I tried to spare him from the attic heat for the repair and have him return on another day in the morning but he didn't mind going back in there to fix the problem for us although it was in the dead heat of the day. I just hope the company sees this review and knows what a good technician they have in Cesar."