Amazing Flame Gas Fireplace Service & Repair

We contacted Amazing Flame on the basis of their positive reviews to repair our nonfunctional gas fireplace, and are very disappointed with their service. They were unable to diagnose the issue as outlined in their agreement (seeming more concerned when they were here with finishing quickly and moving on to the next appointment than diagnosing the issue). More concerningly, the technician left the gas on the incorrect setting despite verbally confirming it to be off, so we are pursuing a different repair company.

gas fireplace cleaning and service

Fireplace cleaning

Mike replaced a broken blower on a Mendota gas fireplace insert, which required that virtually every part of the unit had to be disassembled to reach the blowers. He did a thoroughly professional job in every respect, and serviced and checked the unit before leaving. The only hitch was Mendata sending the wrong parts even though they were given the correct model/serial number, but Amazing Flames had them overnight the correct blowers and the work was completed the next day.

On-time and professional, I was very impressed with Amazing Flame. They got my gas logs, which has been struggling to stay lit, working like new again. In addition, they refreshed the embers in the sealed box and made the whole thing look great. Highly recommended.

Very well. Called ahead, arrived on time, completed work quickly, and left without a trace.

Great service - very pleased and would use them again

Fixed and working. Couldn't be better.

ok..not great...

Excellent. Professional service.

Very well.

Quick service and informative as to how to change batteries inside fireplace.

Great technician, very professional and thorough

Outstanding and incredibly professional service. Far exceeded my expectations providing extra touches with no extra cost enhancing the fireplace ambience.

Everything went exceptionally well. We needed an inspector certified by the National Fireplace Institute; Amazing Flame had no problem arranging for a timely inspection. Mr. David Sanders arrived promptly, and immediately impressed us with his attention to cleanliness; e.g., cleaning each log as he removed it. The unit was over 25 years old, and of a design Mr. Sanders had not seen before, which provoked his suspicions. He verified that the unit was not only obsolete, but had been banned from Loudoun and Fairfax counties due to dangerous design elements. A total replacement was required, which would require a new connection installation by a licensed gas fitter. Since he could do no more, he clearly explained his recommendations for our next actions, and packed to leave. He said that since he could not really do a full service call, we had NO charge to pay. While we wish we had a different result, we remain very pleased with the service and professionalism provided by Amazing Flame.

We had an old burner in our bedroom fireplace. During the last power failure it wouldn't light. I called and they sent a tech out quickly. I chose to replace the old burner with one that was remote-controlled. I got a reasonable estimate, and within a week the new one was installed and works great. My old burner was a 21" unit, but he recommended replacing it with a less expensive 18" unit, which he said was a better fit. That impressed me. Service was punctual, very friendly and courteous. Amazing Flame is now my go-to gas fireplace service company.

Highly professional from start to finish. We purchased a home with 4 gas fireplaces that was a summer residence so the fireplaces had little/no use for the 12 years the original owners lived here and were in bad need of repair and maintenance. The original appointment was set for 3 weeks out which was good considering it was still in the dead of winter. Communication was good, technician arrived on time and was extremely clean and efficient. The work order mistakenly stated only two fireplaces but he managed to finish all 4. His education during the process was much appreciated and highly valuable. He opened each fireplace, cleaned the gas, checked for leaks, took out and cleaned the logs, changed the batteries in the remotes and added new "embers". He added blowers to two of the 4 fireplaces to help with heat distribution. He was here a total of 4 hours. Will be using them yearly for maintenance.

It went very well. Electrical switch would not start the fireplace and that was fixed. Several other parts found to be defective and replaced. Everything cleaned and put back together properly. Fireplace has worked perfectly since the visit.

Tech was pleasant, professiomal. prompt and knowledgeable. Price for valve seemed high but probably comoetative,,, Would use again....

He did everything as requested and arrived at time promised.180

Service rep arrived at the front end of two hr window, explained and demonstrated assessment of problem and range of solutions. Price was same as quoted on phone. Completwd service has in less than two hrs, which required blower replacement, great job cleaning up work area.

It went very well and the fireplace looks great and is performing well. One cat stares at it in the evening and I swear would turn it on himself if he could, so we're happy and he is as well!

Great! Cleaned and ready to use again. Great service by David!

Very efficient and thorough.

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