I used the Google reviews when I chose Priddy to work with and I wish I had checked Yelp before making what was ultimately a poor decision. Yelp’s reviews are more indicative of the experience I had. My advice is to not use this company for more than a chimney cleaning. Right off the bat, it's really expensive for work that is good but not good enough for the price. More importantly, dealing with this company has been the worst experience I have had with a company, I think, ever. They started out great, very responsive and helpful until I paid my deposit and committed to the work. The workers were supposed to arrive between 8AM - 10AM which didn't happen at all, they were arriving between 11 and as late as 1:30PM and leaving by about 3 - 3:30. Twice they failed to arrive at all, no phone call from anyone, they just didn't show up and when I called I was told the main worker called in sick but no one thought to call me. What was supposed to take a week dragged out to close to 3 weeks because at one point they sent the workers to another job. The "project manager" Hind, didn't show up at all during the install, despite telling me she'd be here frequently to check how things were going, I saw her once, at the end. Then they sent me a "final bill" and once that was paid, they sent me another "final bill" and when I asked what it was for they just kept emailing the invoice. Finally, they said I had not paid for the actual stove which ended up being a blessing in disguise. Why? Because they sold me a stove that I can not get logs for - standard sized logs are 16" and the stove they sold me only takes 12". When I called around the city to find 12" logs no one cuts them that size and finally one of the vendors told me that it is very expensive to alter their equipment and since so few people need non-standard sized logs they don't cut them and that is why I can't find them. Maybe someone, somewhere would do it but I'm guessing at twice the price. So, I told Christine and Hind at Priddy to come and get the stove because I wasn't going to pay for a stove that I either needed to use a chop saw to cut the logs or hire someone else to do it - not an easy or cost effective solution. I've never owned a wood stove so I relied on these over-priced "experts" for information and guidance and they should have explained, when they RECOMMENDED this wood stove, that I would not be able to use standard logs for it and I would not have bought it. In fact, it was actually the ONLY stove they recommended so it's not as if I would have noticed the specs and asked, why does this one say 12" logs and this one 16"? When I sent them an email telling them about this problem, I didn't get an apology or even an immediate call back, in fact the first call back I received after I sent my email was about 2 weeks later and when I told her I was right in the middle of a meeting and to call back, it took her another 3 weeks to call me again. When she did, again no apology for what they'd done, just a demand that I pay for the stove and when I said come and get it she responded with, "it doesn't work that way." Okay well don't come and get it but I'm not paying for it. Maybe in her world, it doesn't work like that but in my world when you are sold a product that is unusable or when you are not satisfied with a service you don't pay, you send it back and you never use that company or service again.