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"Where do I begin with this review. I stopped at the West Allis Farmers Market AND the West Allis Car Show where the booth was busy and I waited for a chance to enter for the yeti cooler drawing and an inspection after the flood this summer. The conversations that were happening around the booth from what seemed like employees or friends of employees is what caused me to walk away TWICE. I am not sure what kind of company you'd like to be known for but the conversations I heard were appalling to say the least. But I went to the review page and saw comments from the General Manager when a potential customer had voiced concerns - this is the example your employees follow. They are a product of this type of environment. Sounds like you need to get a handle on your staff from the front desk all the way up to your GM. Sleeping around, moving from department to department. Might want to get a handle on that before you have an STD outbreak on your hands. Id hate to be the significant other or spouse of an employee that works here. And after reading the reviews I'd hate to be a paying customer bullied by a company. I also have a "no soliciting" sign and what was left in my door. Soliciting. But reading reviews I have seen this multiple times being expressed. Education stated it was provided but seems the GM fell short here too."

"Good work in general; our basement no longer sees water for over 3 years now, which is the most important thing. But there were some real issues: The biggest issue is that USW did not adhere to local electrical codes, and did not arrange for a final inspection of the project. So we didn't find out that it wasn't to code until years later, and now it's a big hassle and minor cost to fix and get the permits. Ask your local gov yourself what you need to do for permits and inspections; don't rely on USW! USW said they would seal any foundation cracks found along the way; they didn't do this until I bugged the warranty dept about it (but they did do it eventually). USW sent someone out for the "annual checkup"... over 2 years after the install. It's a good thing they (eventually) did, because they discovered the backup battery wasn't charging. Now I know to check this stuff better myself. Prices also vary wildly and are kind of negotiable (I'd give more detail but I'm out of space)"

"Fast and effective"

"Good, what I wanted"

"The job got completed but it wasn’t repaired the way it was originally quoted. The financing offers they had were very helpful to budget for this project. "

"They did a great job and did more than expected without me saying anything. They were very accurate on the timing of the project and what they were doing. Definitely going to hire them again when I need more work done "

"Dale was very thorough in his examination of my situation and gave me clear explanations of what was going on. Other firms that quoted the work insisted that the entire basement needed to be done. Dale said that we only need to fix what is leaking. Cost to do that was one third that of other bids. Crew was on time, prompt and thorough. I would definitely use this firm again."

"Nick and the Dry Otter crew do fantastic work. Everything from beginning to end was top notch. The estimate was true, the work was done well and on time, and the result of the project is perfect. I live on the East Side of Madison and have had water seeping into my basement for years now. Dry Otter trenched all the way around my basement and installed a sump pump. I've been thinking of doing this project for years and met with all of the local companies that do this, and I'm very glad that I picked Dry Otter for the project. I was definitely nervous about possibly having to rip out the existing basement stairs as part of the job, but these guys were able to preserve the existing stairs which saved me from a huge additional cost. I'd recommend anyone to strongly consider this company for a sump pump installation. They answered all of my questions after the job and even sent someone after the project was done to tighten a nut on the water meter that was slowly leaking. Now I'm turning half of my basement into a chill out zone for the kids and keeping the other half as a utility basement. Our house just became way better. Probably the best thing I can say about this crew is that they are honest business people that stand by their work. Expect a job done well, on time, and at a reasonable price."

"Keith did an outstanding job on the stone wall in our finished basement. He responded quickly to our call, scheduled and completed the project in the agreed amount of time and quoted a fair price. His craftmanship (and customer service) is excellent, and we highly recommend Keith/KC Masonry."