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"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"Thanks for 18 years of ensuring that I have the best quality water possible coming into my homes. I highly recommend Primary Solutions!"

"Arrived in the small window of time just as they promised. Was able to keep my schedule for the entire day. Great job at a decent price! Will be getting my business again. Very impressed!"

"Excellent customer service from point of contact through work completion. Thank you Frank! "

"Aaron was my first contact, he was great, he was friendly and professional, explained everything. The workers were great, they did awesome work and were easy to talk with. The new addition on our deck is awesome, we love it."

"This company was amazing! Jim was very informative and quoted me over the phone and said he could get it taken care of same day. The installers showed up and were very professional! I was informed they would shut the water off and have everything swapped out in a couple of hours. They laid drop cloths to protect my wood floors from the front door to the Attic access in the laundry room. They quickly drained / removed the old unit and installed the new hot water heater. They showed me pictures of the new water heater and explained what was done and the warranty information. Also gave me advice for a water alarm I could purchase on Amazon for extra safety measures. I paid my bill, the installers left, and I realized all that was done in 1 hour! I highly recommend Water Heater Pros!! They made the stressful situation of replacing a hot water heater a quick and painless experience. Reasonable prices with friendly, professional, superb customer service! I would give 10 stars if I could!"

"At first the company seemed super helpful. Eric was always pleasant and seemed to be supporting us. HOWEVER, they told us that they were dealing directly with insurance and that we wouldn't need to worry about anything. Therefore no costs, no options, no explanations of services were ever given to us. When the bill came back higher than insurance would cover they assured us that Joyce was the best in the business and would get it taken care of for us. the gap ended up being $3000 out of our pocket and as far as I can tell, no genuine effort was made to come to an agreement because we would have to pay it anyway. They were not actually working for us. In addition, the whole process was frustrating because appointments were made with us, where we canceled plans and they never showed or called. They removed equipment before it was dry and then covered themselves by putting it back in. At the end of the day our house is dry as is our bank account. I DO NOT RECOMMEND!"

"Amazing! Julio did a great job! Professional and able to do pretty much anything. Highly recommend!"

"I had a deeply disappointing experience with this company during a recent remodeling project at my parents' home. While some aspects of the work were satisfactory, several significant issues remain unresolved: Poor Quality and Incomplete Work: Many areas were left unfinished or poorly executed, despite multiple walkthroughs and follow-up communications. Unprofessional Behavior: The team brought children to the job site without approval, disrupting the work environment. Lack of Cleanup: Dust and debris were left throughout our home after the work was "completed." Missing Documentation: We’ve repeatedly requested an itemized receipt and proof of worker licenses, but these have not been provided. They turned off our gas on a Friday and refused to come back to turn it on until Monday. We notified them of this on a Friday, and it should have been rectified. Terrible Communication: Emails, texts, and calls have gone unanswered, leaving us frustrated and without resolution. Additionally, we were bullied into signing off on completion of work (by Sapir) with the promise they would return to complete the issues that were pointed out. They never returned or communicated further with us despite reaching out on various occasions. I cannot recommend this company due to their lack of professionalism, poor communication, and failure to meet basic standards of quality and accountability."