Approved ProThis pro has maintained an average of 4.5+ star throughout their time with Angi.
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
Call and ask about our Free Salt Delivery!! 832-788-9938. Licensed Water Treatment Specialist with over 20 years of experience. Primary Solutions Consulting services Houston and the surrounding areas by offering Softening Equipment Supplier, Filters, System, Softeners. water softener repair and service and sales. water filters and purifiers. Cost is determined by the job.
Business highlights
Veteran owned and operated
Family owned & operated
Emergency services offered
31 years of experience
Services we offer
Installation water softener, filter, reverse osmosis & heaters.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
Our recent projects
- 29
Assorted photos uploaded by Primary Solutions Consulting
- 3
2020Before & After
$2390-$2590Water Softener Service - 2
2020Install water treatment system
Water Softener Service - 3
Water Softeners Project
Water Softener Service - 1
Water Softeners Project
Water Softener Service - 1
Water Softeners Project
Water Softener Service - 1
2016Installed chem free Platinum series softener / filter
Water Softener Service
Reviews
4.838 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 5% | ||
| 0% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 38 reviews
Denis K.
Mar 2025
Water Softener Service
Great water softener quality, reliable and hassle free. Delivering filtered soft water to my house for four years already. Very honest and thorough explanation of details in the beginning, no marketing tricks, very good pricing. Also, reminding me of the required maintenance when I forgot about it. Thanks a lot.
Response from Primary Solutions Consulting
"thanks for taking the time to give me that nice review bless you brother we'll see you in 3 years enjoy"
Chris N.
Sep 2024
Water Softener Service
Overall experience was fantastic. Wayne is honest and extremely knowledgeable. He has worked decades in the field installing water softener systems for other companies, and is currently often called to fix those systems. Quite simply put, having seen it all, he is passionate about installing reliable water softeners. He graciously took 2 hours in a free consultation to discuss the science behind different systems of water softeners. I had also met with other companies and was misled with false guarantees (no maintenance for 10yrs, better proprietary system, need for dual tank, etc). I had fact checked everything, and Wayne does not deviate from proven facts. His services are reasonably priced and installation was several days after. Installation went smooth and Wayne is strict and meticulous in his supervision. I would highly recommend Primary Solution Consulting to anyone looking for a quality install from an honest expert with reliable customer service, at a great price point.
Alex G.
Sep 2024
Water Softener Service
3 year system maintenance was performed.
Ian B.
Nov 2023
Water Softener Service
These guys are first class. They installed a whole house water filter system 8 years ago and I’ve used them to do the maintenance and upkeep. They are the best. A great price for the install, I checked out several companies before we choose Wayne. They are responsive, on time and do a fantastic job and affordable prices. We recently moved to a new home. I called Wayne to take a look at what we needed for our water system. After having Wayne’s system at our old place for over 6 years he was the only person I was going to call. He’s professional, knows what’s required and when it comes to the cost he is more than affordable compared to what you see on the market. They fitted a new carbon filter and softener system and at our request also did a reverse osmosis system in the house. The difference is remarkable, If you are looking to install a system you can’t look past these guys. Value and service can’t be beat.
Cathy B.
Jun 2023
Water Softener Service
Great water softener and professional company. Great work : installation was completed in timely manner and the best way possible. Wayne is always available for any question and for regular maintenance. We have this water softener for 3 years and it just works amazingly. Highly recommended.
Kyle R.
Nov 2022
Water Softener Service
I would highly recommend Primary Solutions if you are in the market for a water softener. It was a pleasure doing business with them.
Muhammad M.
Aug 2022
Plumbing
very professional and efficient delivers what was committed at the price quoted. - with a smile on his face
Randall T.
Jul 2022
Water Softener Service, Plumbing
I had a water treatment system installed by Wayne. Before purchase he spent lots of time with me explaining the system and answering questions. He was friendly and was not like the high-pressure salesmen of some other water treatment companies. Great value.
Ken S.
Jul 2022
Water Softener Service, Plumbing
Excellent!
Response from Primary Solutions Consulting
"thank you for the review kind sir and ma'am it was a pleasure doing business with you."
Ian B.
Apr 2022
Water Softener Service, Plumbing
These guys are first class. They installed a whole house water filter system 5 years ago and I’ve used them to do the maintenance and upkeep. They are the best. A great price for the install, I checked out several companies before we choose Wayne. They are responsive, on time and do a fantastic job and affordable prices.
Ram M.
Mar 2021
Water Softener Service
Professionally managed. quick turnaround and good product. Unlike most installers I know Wayne will be there when I need him for support.
KATHRYN L.
Mar 2021
Water Softener Service
Arrived on time and helped us save money on our water bill.
Juan J.
Mar 2021
Water Softener Service, Plumbing
I heard about primary solutions consulting /Mr. Wayne through a recommendation by my coworker. Mr Wayne is very knowledgeable and very informative. He guided me through my decision making on what to buy very diligently because I don't know anything about water softening and reverse osmosis. The installation was very smooth. Jace did a great job showing me and explaining everything I needed to know. He made sure it was a clean installation and even swept our floor. I guarantee you will not be disappointed with this company. I showered that night and what a big difference. Softer skin feeling and greater hair feel. Keep up the good work guys. Your work ethic is topnotch and second to none. How i wish more companies have the same approach in doing business with their clients. Thanks again for everything God Bless. Highly recommend this if ur in the market for anything water treatment. -juan
Vy M.
Feb 2021
Water Softener Service
Awesome! Wayne came the day I called him and was able to male the repairs that day! Very knowledgeable and professional!
Eddie W.
Feb 2021
Water Softener Service
5 STAR service and support! I was blessed to find this company when I did. I had an old water softener go out on me that had no bypass installed to get water to my home. We had a new born at home and was desperate to get this repaired. I called Primary Solutions Consulting and happened to get the owner, and even calling after hours he drove over to our house in the late evening hour and bypassed our water to the house. Once we made the decision to replace the water softener they had it replaced within 48 hours time at an unbeatable price for the equipment and all the amazing service we have received from this company. Wayne the owner and his install team and technicians will go above and beyond to take care of your needs or issues! Take my word for it! Primary Solutions Consulting is not your average water softener company, they go above and beyond to make sure you are given the best price and quality service available. If you want the best call Primary Solutions Consulting
Janie R.
Jan 2021
Water Softener Service, Plumbing
Tried to sell us a new unit. No thanks
Response from Primary Solutions Consulting
"I am actually very surprised at this Revue after seeing this review I went back to look at what I offered them. based on the price you would think they were family, I was really trying to help them. I always offer people the option to repair or replace. because most times my replacement is far superior. if I do not offer to repair it it is because I do not want to take advantage of these people and I usually explained that very well. I wish you all the best, it feels bad that you did not see the truth, May our precious Lord bless your days."
Zeus & Arlyn T.
Nov 2020
Water Softener Service
Excellent and very professional
Dwana D.
Nov 2020
Water Softener Service
Mr. Mathews explained the water system process thoroughly. We scheduled a time for the installation and he gave me a fair price. He also followed up later to make sure everything was working properly. Very professional.
Seena K.
Nov 2020
Water Softener Service
Wayne looked at the system that I already had and told me the issues with it along with the positives. He educated me on the water softener process. He showed me his system and never tried to push it on me. He didn’t rip me off! Honest man! I’d definitely recommend him!!
Carrel B.
Nov 2020
Water Softener Service, Drain Cleaning
They were extremely helpful in trying to point me in the right direction. Doubled checked on me and were super personable and honest. Ultimately they did help me get the problem fixed.
Response from Primary Solutions Consulting
"thank you for taking the time to give me a review y'all have a blessed year"
Carrel B.
Nov 2020
Water Softener Service, Plumbing
Walter was amazingly helpful. He walked me through several options to fix my problem. He offered to come take a look at what I needed. He cautioned me on possible over chargers. He also checked back with me. Above and beyond in this day.
Julio & Donny I.
Nov 2020
Water Softener Service
Great service, really good price and the most important Wayne it’s a great guy we really appreciate the service, we have a friend forever
Response from Primary Solutions Consulting
"wow thank you brother yes we are friends amen"
James H.
Nov 2020
Water Softener Service
Highly recommended! Wayne and Jace did a great job and it looks really good. Great attention to detail.
Michael M.
Oct 2020
Water Softener Service
Was very knowledgeable very helping and was very clean and showed me how to use to equipment and very good experience.
Jesus G.
Apr 2020
Water Softener Service
My experience with Mr. Wayne Mathews was bad. He actually sold me an expensive "solution" that I didn't actually need, without understanding or looking into the technical details of the problem I had. He comes across as very knowledgeable, but my conviction now is that it is just a sales speech!! The very expensive system he ended up installing didn't resolve the problem I wanted taken care of. I used the system for 7 days expecting that it will start showing the promised improvements, but they never came. When I contacted him to complaint about the situation, he didn't take it too well, arguing that it was my fault to have bought the system!! Additionally, I realized that he has no technical alternative to offer. If the system he sells doesn't fix your problem then you are done. Needless to say I want my money back and the system taken out!! I wish I had never contacted this gentleman. The whole experience was very negative and I feel like an idiot for having hired his services. If this review can prevent anyone else from making the same mistake, I will feel a bit better!!!
Response from Primary Solutions Consulting
"This man is very stubborn and very confused I had to go to some type of court, because of him and I won. I still try to help him but he only wants his way. he went across all my media's giving me this bad review. he gave more details in other reviews if you look at my reviews at home advisor you will see a lot more of the facts. Angie's List does not give me enough room to defend myself. ultimately the proof is in his complaint. he thinks soft water is hard water and hard water is soft water. and the truth is if he would do what I told him to do he would have exactly what he wants."
Licensing
Insured
Licensed*
Trade License Number
WT0005204
Trade License Locale
Texas
Trade License Authority
Texas: Environment
Trade License Expiration
12/10/2023
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Primary Solutions Consulting is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 10:00 PM
Tuesday: 9:00 AM - 10:00 PM
Wednesday: 9:00 AM - 10:00 PM
Thursday: 9:00 AM - 10:00 PM
Friday: 9:00 AM - 10:00 PM
Sunday: 10:00 AM - 10:00 PM
Primary Solutions Consulting accepts the following forms of payment: Check
Yes, Primary Solutions Consulting offers free project estimates.
No, Primary Solutions Consulting does not offer eco-friendly accreditations.
No, Primary Solutions Consulting does not offer a senior discount.
Yes, Primary Solutions Consulting offers emergency services.
Yes, Primary Solutions Consulting offers warranties.
Primary Solutions Consulting offers the following services: Installation water softener, filter, reverse osmosis & heaters.
Contact Information
12310 Pine Glen Ln, Cypress, TX 77429
Service Hours
| Sunday: | 10:00 AM - 10:00 PM |
| Monday: | 9:00 AM - 10:00 PM |
| Tuesday: | 9:00 AM - 10:00 PM |
| Wednesday: | 9:00 AM - 10:00 PM |
| Thursday: | 9:00 AM - 10:00 PM |
| Friday: | 9:00 AM - 10:00 PM |
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