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LAYNE PLUMBING

About us

Family owned and operated residential plumbing service.

Business highlights

43 years of experience

Services we offer

RESIDENTIAL PLUMBING REPAIRS AND REMODELING SERVICES.

Accepted Payment Methods

  • CreditCard
Reviews
4.958 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
5%
3
2%
2
0%
1
0%
Showing 1-25 of 58 reviews
Philip A.
Jun 2017
5.0
Yes, I recommend this pro
$320
The plumber arrived on time, did the job for the agreed upon price, took the old toilets away, and cleaned up when finished. This plumber was clearly experienced, competent, courteous and professional. I will use them again whenever I need plumbing done!
Response from LAYNE PLUMBING
"Thank you. As always we appreciate your business!! Kathy. Layne Plumbing."

Michelle H.
Jun 2017
5.0
Yes, I recommend this pro
$169
No problems. Completed quickly and efficiently.
Response from LAYNE PLUMBING
"Thank you! We appreciate your business!! Kathy. Layne Plumbing"

Glenn M.
Oct 2016
4.0
Yes, I recommend this pro
$100
FIne, took a long time. Contractor failed to locate an additional clean out fitting in the grass 10 yards away. This would have made for a better clean out and faster too. I didn't know about the additional clean out but found it days later. Contractor should have been able to find it by investigating and not jumping to conclusions prematurely.
Response from LAYNE PLUMBING
"Thank you for your review. It has been several months since we visited your home for a stopped up kitchen sink line, but there is a distinct possibility that the clean out you found was the sewer line clean out. Most homes have a sink line clean out and a sewer clean out. Generally every residence is different in clean out locations, also clean outs are obscurred due to age, landscape, remodel, etc., so it is not as easy as it would seem to locate. I would assume that your sink line was cleared and the pricing was discussed prior to our visit out with the person that set the appointment. We appreciate your business, and if we can be of help in the future, please do not hesitate to give us a call. Kathy Bryant..Layne Plumbing."

Jayne J.
Apr 2016
5.0
Yes, I recommend this pro
$250
unknown

Steven T.
Jan 2016
4.0
$1,800

Response from the plumber was positive, All work was completed as discussed and agreed.  I provided the water heater and the plumber only had to do the install.  That is remove the old water heater from the attic and install the new one in the same place.

The job was completed and we had hot water.  A day or so later my wife told me we had water coming out of the drain line outside the house.  Since we have condensate drains for the A/C units upstairs I figured it was condensate.  I went out side to check and it was hot water and I noticed the water was extremely hot (scalding).  I accessed the attic and the pressure relief valve on the new water heater was open, venting hot water from the new water heater.   So I called the plumber and he told me that since I provided the water heater and the pressure relief valve came with the new water heater it wasn't their responsibility, since they only did the installation.

So I called the supplier and scheduled a warranty fix, around this time the plumber did call back (to his credit) asking if the problem had been resolved and I told him I had the supplier scheduled to come replace the pressure relief valve.  When the supplier's technician showed up with the replacement valve he looked at the water heater and told me he didn't know how to install the new valve since he didn't sweat in copper pipe (instead of a plumber they sent an AC technician which is another issue entirely).  Regardless I took the new pressure relief valve (PRV) and planned to install it myself.  

I shut down the water heater and it was then I noticed the temperature setting was way too high, at the extreme high temperature range.  Regardless I allowed everything to cool down and drained the tank below the PRV port, removed the old valve and installed the new one.  I refilled the tank, vented off the excess air and lit the pilot light and reset the temperature setting on the thermostat.  It was then I realized the temperature setting on the new water heater had been way too high and I realized that this was likely the reason the valve seats on the original PRV had failed and were leaking.

After thinking about it for a while I concluded that whomever did the start up and setting of the new water heater did not read the installation instructions as this was a different model than the one the plumber usually installed.  Possibly because they do installs all  the time and they set the water heater temperature based on the model of water heater they usually install.  Either that or they set it at the upper limit to test the install and forgot to reset it when the test was done.

About six months after the install the new water heater died and I called the supplier and they sent out a technician who said the digital controller had failed.  He replaced the controller at no cost since it was still under warranty and he told me that the vent cap was incorrect and needed to be replaced as it was out of date and likely the reason the digital controller failed.  He said that type of vent cap restricted exhaust flow and should have been replaced when the water heater was replaced.  So I had to climb up on the roof, remove the old vent cap and install a new one, $8.35 at Home Depot.

I didn't bother contacting anyone about this issue since everyone would have denied any responsibility and I didn't feel like arguing with anyone.  In fact, I wasn't going to do this rating until it popped up today, so there you go, now you know.

So I got the dates wrong maybe it was 2012.  I am not going to bother with finding the receipt since it was done so long ago.  Fact remains that is what happened.

Response from LAYNE PLUMBING
"We have reviewed your comments and find that we did not work at your home on Thursday November 14, 2013 or any time around that period. If there is any further information you can pass along we will be happy to review and respond. Thank you. Kathy Bryant Layne Plumbing"

Patti L.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Response from LAYNE PLUMBING
"We appreciate your business. If we can be of help in the future, please do not hesitate to give us a call. Thanks...Kathy Bryant Layne Plumbing"

Robert T.
Dec 2015
5.0
Yes, I recommend this pro
$250
I have used them several times and they are always on time, do a great job
Response from LAYNE PLUMBING
"Thank you, as always we appreciate your business! Happy Holidays!! Kathy Bryant"

Bill C.
Apr 2015
5.0
$700
unknown
Response from LAYNE PLUMBING
"Thank you.....as always, we appreciate your business! Kathy Bryant Layne Plumbing"

Robert E.
Mar 2015
5.0
Yes, I recommend this pro
$135
.
Response from LAYNE PLUMBING
"Thanks, as always we appreciate your business! Kathy Layne Plumbing"

Robert E.
Mar 2015
5.0
Yes, I recommend this pro
$155
unknown
Response from LAYNE PLUMBING
"Thanks! We appreciate your business! Kathy Bryant. Layne Plumbing"

Ronnie A.
Feb 2015
5.0
Yes, I recommend this pro
unknown
Response from LAYNE PLUMBING
"We appreciate your business! If we can be of help in the future, please do not hesitate to give us a call. Thanks!! Kathy Bryant Layne Plumbing"

Leobardo V.
Dec 2014
3.0
$3,200
unknown
Response from LAYNE PLUMBING
"Thank you for your review, just a little clarification in regards to your grade scale and comments...this job was a bidded project and agreed upon by the homeowner prior to the start of the job, there was both a verbal conversation as well as a written quote. There was also an addendum which was also agreed upon verbally by the homeowner prior to the start. Perhaps if pricing seemed out of line then other bid considerations would have been in order prior to the start of the job. As always, we appreciate your business...Kathy Bryant Layne Plumbing"

Anne S.
Nov 2014
5.0
Yes, I recommend this pro
$180
I contacted this business about having a test done to check for gas leak. This business responded pretty quickly. (I believe I left a message and they called me back the next day.) Their price was much better than 2 other businesses I had contacted, so I scheduled the appointment with them.  The plumber came out during the scheduled time frame. He did the test quickly, and found no leak, so no further work was done. He and his wife who handles the scheduling were very pleasant to deal with.  I would use this company again in the future.
Response from LAYNE PLUMBING
"We appreciate your business. If we can be of help in the future, please do not hesitate to give us a call. Kathy Bryant...Layne Plumbing"

Shirley M.
Nov 2014
5.0
Yes, I recommend this pro
$165
We have three 15 year old Toto toilets  that we have never had a problem with. But we are  starting to have knee problems so I  wanted a taller toilet to see if it made difference. After researching for many weeks,I purchased a pricy Kohler toilet from a big box store.  The one showing a bucket of golf balls being flushed with no clogging problems. Had it installed by a plumber in Rosenberg. Big mistake . First he set the toilet crooked, then said your toilet is going to wobble a little, the floor must not be level.  Funny the toilet he took out didn't wobble . After about 3 days the toilet became clogged. I called Mr. C  only to get the runaround . He said if it flushed for several days, its not the toilet , its a clogged sewer and he didn't undo clogs??? And he had planned to take off that day anyway.  I knew better, we have never have had  sewer problems , we built our home . Also, I knew I made a mistake not purchasing a Toto.  Immediately I ordered a Toto Drake toilet from a plumbing  supply, and picked it up in a couple of days. With a friends recommendation, and all the good reviews  on Angies list, I called Layne Plumbing. I had to wait a week , but didn't mind after what just happened .. Kathy,  the scheduler was very kind, helpful, and assuring. On the appointment day Kathy kept me informed on time frame. Mr Layne came very late in the day, due to unexpected problems on jobs before me , and being  in caught Houston traffic on a Friday afternoon. I know he was tired, but got right to work,  got the Kohler up and found the problem immediately, lettuce . Yes lettuce, (My daughter fessed up to throwing lettuce in the toilet.) Lane installed the Toto perfectly straight , leveled it , set it. No wobbles. Very ,very professional. Wish I had called  Layne  Plumbing in the first time.
Response from LAYNE PLUMBING
"We appreciate your business. If we can be of help in the future, please do not hesitate to give us a call. Thanks...Kathy Bryant....Layne Plumbing"

Charles W.
Oct 2014
5.0
Yes, I recommend this pro
$300
Outstanding job. Even replaced tile work removed for new toilet installation.
Response from LAYNE PLUMBING
"Thank you...we appreciate your business! If we can be of help in the future, please do not hesitate to give us a cal!"

Ezequiel S.
Oct 2014
5.0
Yes, I recommend this pro
$1,300
I was so happy with them. They did a great job. Their pricing was in the middle; I thought it was reasonable.
Response from LAYNE PLUMBING
"We appreciate your business! If we can be of help in the future, please do not hesitate to give us a call!"

Keith W.
Sep 2014
4.0
Yes, I recommend this pro
$150
unknown
Response from LAYNE PLUMBING
"Just to clarify the pricing of this repair was done prior to doing the job and was agreed on. The project was $145.00. Upon our scheduled visit it was found that the owner provided faucet was missing parts and the owner was told they would need to get a new faucet. There was a no charge for this visit at the discretion of our plumber(although this would be considered a service call). Another appointment was made and the new faucet was installed and there was only one charge for the visit we made for the install not the first visit. So for two visits out the charge was $145.00 which we would assume would be very reasonable. As always we look forward to serving you in the future and appreciate your business! Thanks Kathy Bryant Layne Plumbing"

Darlene M.
Jun 2014
5.0
Yes, I recommend this pro
$160
It was excellent. They're outstanding. Everything was tops. They always do clean. They're very good but you've got to wait sometimes. But they tell you ahead of time. They let you know when you call. If they can do after three days they'll tell you. They don't lie. But they're worth waiting for. They came out right when they said they would. They don't work weekends, Saturday or Sunday. They take off. But they work hard Monday through Friday. They do good work Monday through Friday.
Response from LAYNE PLUMBING
"We appreciate your business! If we can be of help in the future! Please do not hesitate to give us a call!"

Dana S.
May 2014
5.0
Yes, I recommend this pro
$4,000
unknown
Response from LAYNE PLUMBING
"Thank you...we appreciate your business!! If we can be of help in the future, please do not hesitate to give us a call."

John P.
Jan 2014
5.0
Yes, I recommend this pro
$3,500
Layne was very punctual and professional. He installed all of the needed piping in a timely manner with limited removal of drywall. His scheduler--Kathy was a pleasure to deal with and removed any uncertainty from the process--she told me when the job would start and each day when the workers would arrive etc. Their work was exactly what I wanted! I will definitely use them for any future plumbing needs.

Response from LAYNE PLUMBING
"Thank you, your business is appreciated!"

Kristin M.
Jul 2013
5.0
Yes, I recommend this pro
$89
They were very helpful and honest.
Response from LAYNE PLUMBING
"Thank you, your business is always appreciated!"

Kim B.
Apr 2013
5.0
Yes, I recommend this pro
$1,125
It went great!  From the first call Kathy was absolutely wonderful to deal with.  She schedules and helps you with any questions you may have....she's very knowledgeable and just a great person to interact with over the phone.  She scheduled for Layne ( her husband, this is a family business in which we were really happy with)  to come out and replace two of our toilets and remove the old.  Layne truly knows his business....he came out knew exactly what I needed and told me the date he would come back to install.  They are professional, very knowledgeable and punctual.  I knew that we were in good hands as far as any plumbing went.  We were extremely pleased, they were very fair on the price and even looked at a few other things and fixed them while they were here....we would not hesitate to recommend them to family and friends and would definitely use them again.  Thanks Layne and Kathy!  We love the toilets!!
Response from LAYNE PLUMBING
"Thanks [member name removed]......we appreciate your business!"

Theresa N.
Mar 2013
5.0
Yes, I recommend this pro
$375
Excellent. Always get a second opinion. It could save you alot of money in the long run.
Response from LAYNE PLUMBING
"thank you...we look forward to working with you on future projects!"

Janet S.
Mar 2013
5.0
Yes, I recommend this pro
$440
As usual, they were considerate of my schedule and showed up promptly.  The work done has always been top notch and the price fair.  Layne obviously realizes I have limited funds and has been kind enough to make suggestions I can afford.  I am so comfortable with Layne that this time I gave him a key and left a blank check so I would not have to take time off work.
I am very grateful to my friend who recommended Layne Plumbing.
Response from LAYNE PLUMBING
"As always, we appreciate your business! Thanks...Kathy Bryant, Layne Plumbing Co."

Frank N.
Dec 2012
5.0
Yes, I recommend this pro
$676
We were very happy with Layne Plumbing.  Kathy schedules the calls and gives you a window of a couple of hours for when to expect them and they were always well within their timeframe.  She's very friendly and calls back promptly if you've left a message.  Layne managed all the work with one or two other men helping, one of which is his son, I believe.  They were all courteous, professional and good communicators.  They all seemed to know exactly what they were doing and Layne patiently answered all our questions.  They were able to get everything done quickly and cleaned up and put everything back in good order.  We enjoyed having them in our home.  Their charges seemed very reasonable to me considering what they did.  I think they have a nice, American family business - they're reliable, nice, do good work and charge fair prices.  It's a great formula.
Response from LAYNE PLUMBING
"As always, we appreciate your business! Thanks....Kathy Bryant Layne Plumbing Co."
Showing 1-25 of 58

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

LAYNE PLUMBING is currently rated 4.9 overall out of 5.

LAYNE PLUMBING accepts the following forms of payment: CreditCard

No, LAYNE PLUMBING does not offer free project estimates.

No, LAYNE PLUMBING does not offer eco-friendly accreditations.

No, LAYNE PLUMBING does not offer a senior discount.

No, LAYNE PLUMBING does not offer emergency services.

No, LAYNE PLUMBING does not offer warranties.