Get matched with top water heater pros in Humble, TX

"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"Thanks for 18 years of ensuring that I have the best quality water possible coming into my homes. I highly recommend Primary Solutions!"

"At first the company seemed super helpful. Eric was always pleasant and seemed to be supporting us. HOWEVER, they told us that they were dealing directly with insurance and that we wouldn't need to worry about anything. Therefore no costs, no options, no explanations of services were ever given to us. When the bill came back higher than insurance would cover they assured us that Joyce was the best in the business and would get it taken care of for us. the gap ended up being $3000 out of our pocket and as far as I can tell, no genuine effort was made to come to an agreement because we would have to pay it anyway. They were not actually working for us. In addition, the whole process was frustrating because appointments were made with us, where we canceled plans and they never showed or called. They removed equipment before it was dry and then covered themselves by putting it back in. At the end of the day our house is dry as is our bank account. I DO NOT RECOMMEND!"

"Very quick and a good job"

"Repair complete"

"UPDATE - While there were issues with the repairs to the oven, the owner of the company called me personally to express his sincere regret for having any problems and assure me that excellent customer service is very important to the company. He ensured that the work was done to my satisfaction, refunded any money previously paid and offered a free inspection in the future should I need assistance. At the end of the day, things happen in life, and the true character of a person or company is how you deal with these challenges. I can honestly and sincerely state that Uptown Appliance Repairs stands by its service and I will gladly contact them in the future for any appliance needs. Summary of service on Sears Kenmore Oven/Microwave Combo: 1. 03-January - Initial service call to determine issue with oven/microwave combo wall unit 2. 09-January - Initial quote of $1,063.02 for Main Control Board 3. 10-January - Approved quote and paid deposit of $600.00 4. 22-January - Service to install Main Control Board. Technician advised that initial diagnosis was wrong. The Cooling Fan Assembly needs to be changed. 5. 31-January - Received revised quote - $1,080.34. The part is $608.00, though Sears Parts Direct provided a parts quote of $137.20. Nicole of Uptown stated that the 343% markup is to cover warranty, expedited shipping and that Uptown only buys OEM parts from the manufacturer. 6. 12-February - Service to install new Cooling Fan Assembly. Technician called to state that the part was broken and would have to reorder. 7. 22-February - Service to install new Cooling Fan Assembly. Technician called to cancel, stating that it takes two people to replace the parts. 8. 15-March - Service to install new Cooling Fan Assembly. Technician called to state that part is broken and would have to reorder. 9. 20-March – Call received from Uptown, stating that parts have been received and service needs to be set. I instructed Uptown to contact tenants. 10. 26-March - Appointment to install parts, after 5:30pm 11. 26-March - Company owner calls, stating that Uptown does not work after 5:30pm. Implies that delays are due to tenants not being responsive or available during working hours. He stated that, if the tenants cannot be available during working hours, he will refund the deposit of $600.00. I told him that I did not want the refund, I wanted the appliance repaired. 12. Appointment set for 29-March between 08:00 and 10:00 13. 29-March - Parts installed, unit working normally 14. 29-March - Invoice for services received IMMEDIATELY upon completion – AMAZING how quickly Uptown can submit an invoice, when their services took THREE MONTHS to complete!!!"

"Great Wonderful techs Quick Informative"

"Having heard about H Towne and Around from a couple of Facebook groups, we reached out to JR initially to renovate our garage interior. While they were completing the project we enquired about extensive renovations on the house. This would include removing half of a double staircase, building a second floor office into the entranceway and splitting an existing Jack and Jill bathroom into two new ones. JR was easy to get along with, very pragmatic from the get-go and great at explaining pros & cons of various layouts. He also helped us organize the project into convenient phases, allowing us space to live in while other areas were under construction. JR’s team, which included Chemo, Mitchel & William (and many more) were excellent to work with. All of them were highly skilled, experienced, hard-working and good humored guys. The team were very professional, cleaning up each day and screening off sections of the house so family life could continue somewhat normally. (This Mom of two little ones and a dog sure appreciated that!). It was a joy to watch the craftmanship unfold: bespoke cabinetry, herringbone wood floors, precision tiling, floating vanities, wooden accent walls and new purpose-built spaces created. They took on board all our ideas and gave us the house we dreamed of. Cannot thank you all enough and we would highly recommend anyone to work with HTowne and Around!"