About us
The Tankless Water Heater Experts! We specialize in the sale, installation and service of Tankless Water Heaters, helping homeowners and business save money on their energy costs, as well as save them from the headache of running out of hot water. Our professional installers and service technicians are certified by most major manufacturers. Service technicians are highly skilled in repairing both tankless and tank water heaters of all brands. We provide FREE HOME ESTIMATES for installation.
Business highlights
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 1% | ||
| 4% | ||
| 1% | ||
| 1% |
"When you initially called you let us know that "unit was shutting off and you were unplugging it to reset". During every phone call while booking service appointments we are very clear with our customers about our pricing structure. We were not given information that would have let us know exactly what part would need to be replaced. We try to bring any and all parts that we have in stock to our customers homes based on the information that is provided to us. On your Nortiz water heater, the display is a part that we rarely have to replace. We did not have your model's part in stock as it is an older model. Our technician diagnosed your machine in 26 minutes, having arrived at your home on October 29th at 3:01pm and finishing the job at 3:27pm. He let you know that he would need to have our office order the display as that is what his diagnosis found and he would have to return to install it at our second hour rate of $100 per hour plus the price of the part. We ordered the part as promised which we included free expediated shipping for you since we did not have the part in stock. We returned the day we received the part to install it for you. You signed our TERMS AND CONDITIONS at the time of service that states: "By signing below, I authorize Hot Water Guys to begin any service work required to repair my machine. I am also in agreement that I am responsible for any and all diagnostic, labor, and parts costs that are accrued during the service call. I acknowledge that all costs and fees were explained to me at the time the appointment was made, and I agree to these amounts. I understand that the labor costs associated with the service call does not include the cost of parts needed to repair my machine." You may think the above stated is "ambiguous" but we make it very clear from first contact what our pricing is. This is not the first time you have used us and would have been informed on more than one occasion of these charges. We are happy to continue the conversation regarding the matter from 11/3/20."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
352 Link Rd, Houston, TX 77009
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