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"Our basement has always been damp and, at times wet when the existing drain system silted up. With this year's high amount of rainfall it needed something better. After some research on the trusty internet and interviews and quotes from 5 different contractors, Paradigm and one other company were the only ones who really seemed to know what they were about. Both quotes were about the same in cost and scope. I went with Paradigm over the other company primarily for the sense of personal responsibility I got from Andy and Ross. As the owners, they clearly take great care and pride in the work their company does from start to finish. The job involved excavation around the perimeter of the basement, including an attached crawlspace and peculiar raised section of the floor. French drains with all the trimmings, including silt filters were installed. The existing sump was improved, a second sump added, and new pumps installed in both wells. The walls were wirebrushed to clear away the efflorescence and mildew, then spray treated. Sump drains were linked to the outgoing sewer hookup (which was a problem, more on this later!). Work was completed in about 2.5 days exactly on schedule. There were two problems that came up, both resolved satisfactorily. Firstly, the drop cloths that did a superb job keeping the house dust-free on day 1 ended up releasing the accumulated dirt and fine silt into the air on days 2 and 3 as workmen walked across them, coating the ground floor with dust. They took extra care in cleaning both before and after day 3, but I didn't identify the source of the problem until late in the 3rd day of work. In the future, I would suggest cleaning, or at least beating dust out of the drop cloths after each day's work. The foreman was responsive and properly apologetic about the problem, and they did a fine job cleaning up as best they could at the end of the job. The second problem came to light a few days later, when I was talking with my neighbor. It turns out that sewer hookups for sump pump drainage were explicitly *not* allowed in our area of New Castle County. The patchwork of municipalities, neighborhoods, towns, and the City of Wilmington makes this a non-trivial question, as some places forbid these clear water hookups, some allow them, and some even encourage them! Paradigm had initially gotten incorrect information when they inquired, but confirmed that the hookup would have to be removed to pass code in our specific location. They returned to move the discharge lines, and ran them out to grade on the exterior of the house. This ended up causing another problem: a couple days later I started hearing a loud "glugging" noise coming from the discharge line on the rear pump, which was not draining properly. We had a battery backup pump on the old sump pump, which Paradigm was happy to re-install on the new pump. However, the check valve on that 5 year old, consumer grade backup had started to fail and could not support the much larger column of water in the retrofitted discharge plumbing. Andy and Ross came out twice more to fix this problem, once to figure out what was actually happening and a second time to remove the faulty pump, and to shorten and properly pitch the discharge pipe. I was impressed by the owners' responsiveness and professionalism in addressing these problems, and have confidence they will similarly resolve any issues, however unlikely, that may arise in the years and decades to come."

"AJ had come to our house a few years ago for the estimate on the crawlspace. We also had one other company out for an estimate at that time. After meeting AJ we knew we would hire him because he also walked around our yard with us to suggest improvements with yard grading and other suggestions to keep water out. He was also upfront about the cost and work to be done. He didn't try to sell us on any gimmicks or anything we didn't need. AJ stands behind his work and is very knowledgeable and experienced. We did not go ahead with the project after the original estimate because we decided to put that project on hold. We needed to attend to our leaky roof and other home projects. However, when it came time to get the work done we called AJ without hesitation. Everything went great. AJs workers sealed off the areas in our basement where they were working and when they were done everything was cleaned up as if they were never there! AJs team removed several inches of dirt, stones and debris from the crawlspace floor. A French drain with a sump pump was installed and the walls of crawlspace were done over with concrete of AJs particular waterproofing blend. Additionally, hangers were installed on a sewage pipe which ran though the crawlspace. This was done because the pipe was supported by concrete blocks which needed to be removed in order to install the french drain. Now the crawlspace is in absolutely wonderful condition and Ill have piece of mind every time it rains. I can highly recommend AJ waterproofing."

"I hired them to unclog a toilet. Got a next day appointment. Patrick was helpful and courteous in scheduling and quoting the job. Justin came early and asked questions to understand the problem and what I had already tried to clear the drain. Within 15 minutes he had the drain running. Good service at a good price. I would use them again."

"Very prompt and professional. Marcus and Roy completed the repair work, and additional sump drain work in a single day. Keven and Alex were very helpful in securing financing for the project. In all great job all around and we couldn’t be happier."

"Technician cleared the tub drain, checked other drains, and advised us on repair/replacement options for an old shower faucet. He did a fine job!"

"Jack did an excellent job with replacing the sewer pump. He offered helpful advice in diagnosing the issue and selecting the pump. After the job was done, he even sent his guys over again to install a second valve with no charge to fix a minor issue. Thank you, Jack, for a wonderful job!!!!"

"Jared C. and Dave S. came to my house to inspect a leaking electric water heater and determined it to be beyond repair. They reviewed all of my options and were very clear about all costs. I agreed to the installation and they had a brand new water heater installed within 90 minutes. Both men were very courteous and professional. Excellent service
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"Ben Franklin came out on Christmas Day for a warranted job and unclogged my pipes and today John, the master drain guy came out and finished the job Excellent company and excellent people"

"Superbly! I was concerned about watter leakage since the section of pipe to be replaced was above bookshelves, but the plumber was extremely careful and drained the system well. He explained as he went along and was methodical and careful. The last time we needed plumbing we remembered Bowman from angies list, but didn't go back on-line. We called the other Bowman (GF Bowman) in Harrisburg PA and it was a botched job from start to finish and required two visits since they broke a part. I won't make the same mistake again. HL=good; GF=Bad"

"After dealing with roto rooter and Losch plumbing with very bad experiences. Thank God for finding Once & Done. Very professional crew, they did a great job in installing the new sump pump that we definitely needed. Jeff was very honest and nice and explained everything that had to be done in detail. Highly recommend."