“Yesterday, Wednesday, June 26, 2024, I discovered that: 1. The Daikon' ductless mini-split' unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, unleashed a deluge that not only saturated the hardwood floor in my dining room flowed onto bookshelves and drawers in the room below, drenching 25 family photo albums in the process. 2. The water from the Daikon "ductless mini-split" unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, had pooled atop and between each section of my quarter-sawn oak Stickley barrister bookcase. 3. The water from the Daikon "ductless mini-split" unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, had seeped inside each section of the bookcase. 4. The water from the Daikon "ductless mini-split" unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, ran onto particularly important books, framed photographs, as well as four small wooden boxes containing four of my dog's cremains. 5. In past years, water from a different Daikon "ductless mini-split" unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, emitted sufficient water to cause a 12' by 5' section of the upstairs floor to crash through to the main floor. All furniture and items in that 12' by 5' section were so water-damaged that they had to be discarded. Water ran behind the plaster, not dry walled, walls and into the wiring contained within the walls. I had to make an insurance claim to have that water damage caused by the Daikon "ductless mini-split" unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, repaired. 6. In past years, water from yet another Daikon "ductless mini-split" unit, emitted sufficient water to cause an entire wall of built-in cabinetry to be destroyed and have to be replaced. I had to make an insurance claim to have that water damage caused by the Daikon "ductless mini-split" unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, repaired. 7. In past years, four of the six "ductless mini-split" units sold to me by Brian Enders and installed by H.L. Bowman Incorporated simply have not worked. They do not cool. They do not heat. They hang on the wall and blink. 8. Throughout these years of destruction and distress caused by the six 'ductless mini-split' units sold to me by Brian Endersy H.L. Bowman Incorporated, the financial burden has been significant. Brian End and installed bers has consistently refused to rectify the problem, adding to the financial strain. 9. The first reason Brian Enders says he refused to rectify the problem: a) When the ceiling caved in from the upstairs unit and the cabinetry was ruined by the downstairs unit, Brian Enders offered substandard assistance. He sent a contractor to my home to spackle over water-damaged plaster, thus sealing water inside the walls. When I saw the inferior repairs, Brian Enders was offering, I stated that I was going to call my lawyer. Brian Enders or his associate said that because I had threatened legal action, his company would no longer serve me. 10. The second reason Brian Enders says he refused to rectify the problem: a) When the ceiling caved in from the upstairs unit and the cabinetry was ruined by the downstairs unit and Brian Enders offered substandard assistance, I wrote bad reviews of Brian Enders and his company, H. L. Bowman, Incorporated, "all over the internet." (The company's words.) Yes. I did, indeed, write bad reviews of Brian Enders and his company, H. L. Bowman, Incorporated, "all over the internet" and will continue to do so until Brian Enders and his company, H. L. Bowman, Incorporated, make the six Daikon "mini-split" units they installed in my home work properly. 11. Because Brian Enders and his company, H. L. Bowman, Incorporated, refuse to help me, I have paid five other companies, as well as one private contractor, to come to my home to diagnose and repair the six Daikon "ductless mini-split" units. Each one has been unable to do so. Each one says that there is something so faulty about the installation of these units that it is impossible to determine what is wrong with them. 12. On Saturday, June 22, 2024, when I first discovered that the Daikon "ductless mini-split" unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, was spitting water, I tried to set up a service call with H.L Bowman, Incorporated, using a form on their website. 13. On Saturday, June 22, 2024, I received a text from H.L. Bowman confirming an appointment for Monday, June 24, 2024 with a note that on the day of the service, I would receive a call 30 minutes before the technician arrived. 14. On Monday, June 24, 2024, I instead received a phone call from H.L. Bowman informing me that they are too busy serving their VIP customers to send a technician out to serve me. 15. I would think that having purchased Daikon "ductless mini-split" units from Brian Enders, installed by H.L. Bowman Incorporated, would make me a "VIP" customer. 16. On Wednesday, June 25, 2024, after discovering the tremendous amount of new damage caused by the Daikon "ductless mini-split" system sold to me by Brian Enders and installed by H.L. Bowman Incorporated, I, once again, contacted H.L. Bowman. I explained, in graphic detail, the extent of the new damage only to be told that because I am not a VIP customer, H.L. Bowman Incorporated is too busy to help me at this time.” - Faith M.