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"Our basement has always been damp and, at times wet when the existing drain system silted up. With this year's high amount of rainfall it needed something better. After some research on the trusty internet and interviews and quotes from 5 different contractors, Paradigm and one other company were the only ones who really seemed to know what they were about. Both quotes were about the same in cost and scope. I went with Paradigm over the other company primarily for the sense of personal responsibility I got from Andy and Ross. As the owners, they clearly take great care and pride in the work their company does from start to finish. The job involved excavation around the perimeter of the basement, including an attached crawlspace and peculiar raised section of the floor. French drains with all the trimmings, including silt filters were installed. The existing sump was improved, a second sump added, and new pumps installed in both wells. The walls were wirebrushed to clear away the efflorescence and mildew, then spray treated. Sump drains were linked to the outgoing sewer hookup (which was a problem, more on this later!). Work was completed in about 2.5 days exactly on schedule. There were two problems that came up, both resolved satisfactorily. Firstly, the drop cloths that did a superb job keeping the house dust-free on day 1 ended up releasing the accumulated dirt and fine silt into the air on days 2 and 3 as workmen walked across them, coating the ground floor with dust. They took extra care in cleaning both before and after day 3, but I didn't identify the source of the problem until late in the 3rd day of work. In the future, I would suggest cleaning, or at least beating dust out of the drop cloths after each day's work. The foreman was responsive and properly apologetic about the problem, and they did a fine job cleaning up as best they could at the end of the job. The second problem came to light a few days later, when I was talking with my neighbor. It turns out that sewer hookups for sump pump drainage were explicitly *not* allowed in our area of New Castle County. The patchwork of municipalities, neighborhoods, towns, and the City of Wilmington makes this a non-trivial question, as some places forbid these clear water hookups, some allow them, and some even encourage them! Paradigm had initially gotten incorrect information when they inquired, but confirmed that the hookup would have to be removed to pass code in our specific location. They returned to move the discharge lines, and ran them out to grade on the exterior of the house. This ended up causing another problem: a couple days later I started hearing a loud "glugging" noise coming from the discharge line on the rear pump, which was not draining properly. We had a battery backup pump on the old sump pump, which Paradigm was happy to re-install on the new pump. However, the check valve on that 5 year old, consumer grade backup had started to fail and could not support the much larger column of water in the retrofitted discharge plumbing. Andy and Ross came out twice more to fix this problem, once to figure out what was actually happening and a second time to remove the faulty pump, and to shorten and properly pitch the discharge pipe. I was impressed by the owners' responsiveness and professionalism in addressing these problems, and have confidence they will similarly resolve any issues, however unlikely, that may arise in the years and decades to come."

"We recently used AJ's Waterproofing Services to fix our water issues in our basement and we couldn't be happier with the job him and his team did. It was very apparent from our consultation with him that he is the ultimate professional. He spent over an hour and a half with us explaining the issues at hand in our basement and the different options we could go with to remedy the situation. It never once felt like he was out to oversell us or take advantage of us. We knew very quickly he was the man for our job. The day of the French drain install, he sent us multiple updates throughout the day. After they were done for the day, they thoroughly cleaned the area. There were no traces of dust and debris from where they dug up the concrete. We just had a major rain storm and we had no water in the basement. I would highly recommend AJ's Waterproofing for all of your water issue needs."

"Very prompt and professional. Marcus and Roy completed the repair work, and additional sump drain work in a single day. Keven and Alex were very helpful in securing financing for the project. In all great job all around and we couldn’t be happier."

"It went great. Billy Pearsall came over and fixed the problem the same day I called. Both our bathroom tub and sink never drained well, and now they do. Billy was competent, pleasant, polite, and respectful of our home. I highly recommend Valdel and Billy Pearsall."

"Martini Plumbing Provides me with superior service. Technicians Rob and Dan took the time to ensure I understood what needed to be done. They went the extra mile to work with my insurance adjuster and restoration company. They made a stressful situation easier to deal with. Went the extra mile and worked late to ensure we had working plumbing and hot water."

"Ben Franklin came out on Christmas Day for a warranted job and unclogged my pipes and today John, the master drain guy came out and finished the job Excellent company and excellent people"

"Ryan was great. He was very nice and helpful, and did a great job on several small jobs we needed help with. He replaced 2 bathroom faucets, the intake lines, replaced a shutoff valve at the kitchen sink and cleared a slow draining bathroom sink. Highly recommend and will use them again if plumbing needs arise!"

"Just finished having the drain serviced. Too soon to tell."

"Everything was done in a timely manner. Gentleman left it cleaner then when they started. The cost of the install was affordable. I highly recommend this company!"

"Extremely professional, highly efficient, best value for new installation of a French drain. They answered all my questions. From the estimate to the finished product this was an awesome experience."