Get matched with top gas log pros in Saint Helens, OR

"He was very professional, very good."

"My husband and I love to have our first cup of coffee in the morning watching the wild birds eating suet outside the window while we sit in front of our toasty gas fireplace! When ours started having problems igniting in the morning, I called a trusted Heating company "Wilfert Heating and Air Conditioning" knowing he did not do gas fireplaces but figuring I could trust he would recommend someone as trustworthy as he. He gave me the name "Allen The Fireplace Guy". I called and made an appointment with Joanie. She was so friendly and knowledgeable. Allen came at the appointed time and carefully set about to investigate our problem. He was greeted by the roar of barking from our 3 rescue dogs and didn't blink! He came in and knew at once what the problem was. He fixed our furnace and cleaned and polished it up. When I looked at the fire, I felt like I had just cleaned a pair of dirty glasses and could see again. Beautiful Job! I said I wanted to have him start coming every year and he said if I called in May June or July there is a $70 discount! So I said ok this coming July I will call and make an appt for a maintenance check up. And here comes the best part....... He said No!! Wait until the following year! You wont need service that soon! ........ Now.... how honest is that!! I am so glad I never have to worry again about my fireplace! I can always count on Allen to be honest and always do a terrific job!! He should change his name to Allen The Honest FIreplace Guy!"

"I really like their service. I will definitely recommend them and absolutely use them, again."

"So rude and unprofessional - uncalled for. Steve came out in April of 22 of last year for our gas fireplace - the pilot went out every time we turned off the unit. He cleaned it up and reset at the first visit. The issue persisted so he came out again April 27th and we paid for a part to be replaced. The issue was temporarily alleviated but not fixed. Steve came out again Oct 18. His wife called to move the time slot he would be coming in twice prior to his arrival. He replaced our thermocoupler and charged us another $225. I said I was confused because of the previous instance. They didn't have record of the 27th visit so I paid them just happy to have the unit working. The same issue started again the next day. They said they'd get back to me on scheduling and proposed halloween afternoon, to which I said we'd be trick or treating with our toddler and this would be the fourth time they came out. Steve left me an angry voicemail saying that I was off base and they hadn't been out four times (which I know, it would have been their fourth). He was so rude in the message I didn't call back immediately. His wife texted me to propose another time for a visit, and I said okay. She then texted me again and said she made a scheduling error (this was the third time she'd told me this including the two the day of our service). So I said this levelv of service was disappointing - see text images. Long story short they claim they have detailed records of visits but don't have a record of one of mine and have gotten scheduling confused three times. Then Steve started being hostile and name calling, refused to finish the job, ignored my requests for a refund and blocked me. We've paid hundreds of dollars just to be treated like s***, blocked and not had our fireplace fixed. Terrible, terrible experience."