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"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"The whole experience started off well we need a fireplace that was leaning falling removed. James suggested that we put in a wood stove that?s what we agreed upon this job came out to around $20,000. He did not come prepared with his own tools. He told us that it would take a weeks time it took multiple weeks time we reached out to him on January 22 of 2025 and here We are May 6 of 2025. We still have not got our inspection. He stated that we could call for it, but we had paid him for it on top of that he got the permits from the county instead of the city. The work that he did was not the work that we had discussed. He told us that he would have a general contractor come in to close the house up inside it he did not. He had one of his workers do it. The work is Shawty. The guy did the best job he could. James does not work well with his employees or his co-owners. This whole experience has been horrible."

"My husband and I love to have our first cup of coffee in the morning watching the wild birds eating suet outside the window while we sit in front of our toasty gas fireplace! When ours started having problems igniting in the morning, I called a trusted Heating company "Wilfert Heating and Air Conditioning" knowing he did not do gas fireplaces but figuring I could trust he would recommend someone as trustworthy as he. He gave me the name "Allen The Fireplace Guy". I called and made an appointment with Joanie. She was so friendly and knowledgeable. Allen came at the appointed time and carefully set about to investigate our problem. He was greeted by the roar of barking from our 3 rescue dogs and didn't blink! He came in and knew at once what the problem was. He fixed our furnace and cleaned and polished it up. When I looked at the fire, I felt like I had just cleaned a pair of dirty glasses and could see again. Beautiful Job! I said I wanted to have him start coming every year and he said if I called in May June or July there is a $70 discount! So I said ok this coming July I will call and make an appt for a maintenance check up. And here comes the best part....... He said No!! Wait until the following year! You wont need service that soon! ........ Now.... how honest is that!! I am so glad I never have to worry again about my fireplace! I can always count on Allen to be honest and always do a terrific job!! He should change his name to Allen The Honest FIreplace Guy!"

"I really like their service. I will definitely recommend them and absolutely use them, again."