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"Ice developed on the floor of my refrigerator's freezer indicating that the drain might be plugged.  Ron Jordan took apart the freezer (it's a Whirlpool with a drawer door, two baskets, and an ice maker) to check behind the back panel and discovered that additional ice had accumulated.  He carefully defrosted and removed all the ice, reassembled the freezer, and cleaned up as he went.  He then moved the refrigerator away from the wall to check the drain plug.  As he thought, the drain plug was clogged because the slit allowed for water passage was so narrow that it clogged easily.  He opened up the passage so the water could drain more easily, vacuumed out the water in the tray, wiped up the area and moved the unit back in place.  He also reattached the handle of the freezer which had been pulled off accidently several months ago.
Ron is very pleasant and knowledgable about appliances.  His company responded promptly to my message and Ron came out the next morning.   The freezer is happy again and so am I!
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"The team was very responsive and communicated very well. Unfortunately the result of the diagnosis was that the appliance needed to be replaced and therefore no repair was completed. But the Knapp's team was very transparent and helpful through the process."

"We had them for repairing our appliance. Many many thanks to Roy from Neli Virtual Appliance Repair."

"Great to work with, focuses on appliance instillation but can adapt to problems that arise with expertise and knowledge in restoration projects. Would highly recommend to anyone."

"He responded quickly with a call (within minutes) and within 20 minutes he was at my house fitting two appliances, which he completed professionally and successfully at a fair price -KEVIN BOWMAN IS HIGHLY RECOMMENDED"

"Exceptional work! Great work ethic. Fair price and really nice people to work with. The deck is beautiful, more than I hoped for. This a a truly quality company. Thanks so much!"

"Power washed, motor repair, painting shop interior walls. Framed and built deck plus railing for storage. Installed monitors, lighting, Sheetrock repair, painted office space. Also installed roof vapor barrier and custom led hex lighting in shop And replaced the main entry door/trim."

"Great experience. Responsive, reliable, prompt, knowledgeable and efficient. Iâ d definitely hire again for a future project."

competent thorough excellent communication and explanation

Hardworking and dedicated to detail. I can get your project completed in a quick and friendly manner. I work on most major appliances, painting texture and wall repair. Unit turnovers including cleaning and minor repairs and maintenance and clean outs. House keeping