Get matched with top foundation drain installation pros in Upper Arlington, OH

"The initial work seemed OK, but it quickly became clear that there was still water leaking through the basement walls. After several phone calls, an employee returned to inspect the walls and agreed that the exterior work needed to be redone. I pointed out that plastic pipes had been left exposed in my yard, without drainage to the street. He agreed that this wasn't acceptable. I called multiple times to set up repairs. My calls were not returned. I obtained the number of Joey, the production manager, spoke with him after several attempts, and sent him detailed texts and photos. No return visit materialized. Over the course of the next several months, I called the company multiple times. They actually visited my home a total of 9 more times, but they showed up without a crew, with one guy and a shovel, or saying they didn't have the equipment for the job. Finally a single employee with a shovel appeared, unscheduled, buried the pipes, and said he corrected the plumbing from the sump pump. Unfortunately, he didn't connect the pipes, and the pop up is 8 feet from my porch. Now a fountain erupts from the drain along side the house, and gallons of water discharge along the basement wall, as well as from the pop up. The soil along the foundation has eroded, and after a rain there is standing water for days in front of my porch. This brand new problem has lead to the interior walls originally water damaged, to become wet again, and a wall that was NEVER even damp before is now soaked, and the dry lock paint has bubbled up. Recently a manager came to look at the situation, and said I would be notified of when the repairs would take place. A couple of weeks later, I called, and managed to get the work scheduled. A crew is to come out June 5th. I however, have ABSOLUTELY NO CONFIDENCE THAT THE WORK WILL BE PROPERLY COMPLETED AND DAMAGE THAT THE COMPANY HAS CAUSED WILL BE REPAIRED. After 18 months of excused, shoddy workmanship, untrained employees that have made matters worse, and now new damage, I am beyond frustrated and angry."

"Heath is extremely professional. He and his team did a great job!"

"Great workers and very professional"

"Finished Basements Plus was wonderful from beginning to end! First, they came out quickly for an estimate. I had 4 estimates and theirs was by far the best. (2 of the estimates were more than $20K higher than for the exact same work). Beyond their fair pricing, the work was excellent. They started within 4 weeks. I have an old home, so plumbing and electric were not easy, But they handled it with ease. Tile work for the bar and shower are beautiful. Gorgeous cabinetry. Great carpet and flooring. Best part was that they did it all! No extra work for me. Everything was included, no surprise costs. Picking out selections was easy and quick. Anytime I called Todd with a question, he immediately called me back and took care of any minor issue. Everyone on the crew was kind and respectful. It added so much to our home! Great play space for the little one, guest suite for family, wonderful area to entertain. It is perfect!"

"You will not find a nicer group of guys! They do great work for a great price! 10 out of 10 would recommend!"

"Our salesperson (Bill) was excellent. We were comfortable with his knowledge and his willingness to accommodate our different design ideas. The office manager (Renee) was terrific. She was very friendly to work with and always very responsive to our inquiries. We also enjoyed working with the job foreman (Greg). He was very communicative and we really felt like he treated the project as if it were his own house. Finally, the owner (James) was terrific to work with. Yes, he's the owner, and yes you expect him to eventually make sure that a quality product is delivered, but he did all of that and more. He really took ownership of everyone else's work and made sure we were happy with the end product. Plus, he's just a fun guy to work with!"

"Terrible customer service. Very unprofessional in their responses. Would not recommend their services."

"Everything was done professionally. He wore booties in the house to reduce dirt, moved all my under counter things out of the way, and didn’t waste time. He was efficient and kind."

"He was very trustworthy. He was there when he said that he would be. He did exactly what I asked him to do. He also gave his input and he was a really really good guy. He had a reasonable price as well."

"Amazing! They were so easy to work with and so friendly!"