Mr. Rooter Plumbing of Columbus

Technician was on time and very pleasant. He explained what he would be doing and got right to work. Got everything cleaned up and he was out of here in less than 8 hours.

They called right away and were out that morning by 9 am and fixed the problem.

Everything was done professionally. He wore booties in the house to reduce dirt, moved all my under counter things out of the way, and didn’t waste time. He was efficient and kind.

Travis and team were professional and customer focused. They did the initial drain power cleand and video of inside. They did show the work that needed to be done and listened to what work was wanted completed and connect a downspout drain to link into the complete drain go street.

Very professional in all steps, however, one of the items on the quote is still not done, and we are still waiting to hear back on how Mr. Rooter will address it. I'm sure they will come back and complete the project.

Went out of their way to find the correct equipment for my repair

Excellent and efficient work! I would definitely contact this company again.

John Grunden was very informative, knowledgeable and efficient. I would definitely recommend Mr. Rooter and ask for John!

Project was finished, did a good job.

Matt Dickson was awesome! I have nothing but good things to say about him! He was knowledgeable, helpful, and paid close attention to detail. He even cleaned up before he left everyday. HIGHLY recommend!

Wonderful. Will definitely recommend

Lance was amazing! He was professional! He was efficient! He explained what he was doing in plain English. He was very friendly! I would hire him again in a heartbeat!

Wow.. absolute crooks! They convinced my 86 year old grandma that $800.00 for one toilet remove and replace was a good price. They cannot be trusted. I am so disappointed. The toilet was about $200.00 - $300.00, so charging a little old lady $500.00 for two hours of service is RIDICULOUS. So dishonest, and untrustworthy. If you see this review, call your family and tell them to stay far away from this crooked establishment!

They were punctual, and friendly, and they got the old faucet disconnected easily and the new one installed immediately!

Great ! Very happy with the job

Great! They arrived within an hour, and had everything done in about 30 minutes. Charged a little over $300 (another plumber wanted to charge between $400 and $500). The guy was courteous, professional, and cleaned everything up.

The office people and technicians who do the work are great. It's the rip-off artist who shows up to show your his "recording" of your terrible drains and tries to scare you into digging up your yard that's the problem. Three years ago, we needed an emergency drain clear on a Sunday. The tech shows up, clears the drain . . . and then Jimmy shows up. What a shyster. I don't even believe the video he showed us was for our drain. Tries to hard sell my husband into thousands of dollars of "necessary" repair work. When I declined, he said, "That's fine, my toilet will be working tomorrow." Later in the week I called Eco-Plumber and they confirmed that although there was a small displacement of the pipe, if we had the drain cleared every other year or so, it could last another decade. Fast forward to last week--yikes, another drain plugged. (Really, it's our fault for not addressing it immediately, until it was really plugged). Eco-Plumber couldn't send anyone out that day. So I called Mr. Rooter. Guess who showed up with his hard sell again? JIMMY. Walks into our house without a mask, starts his flim flam game, mentions how great Trump is (guess he missed the Biden sign prominently displayed in our yard), and gives us the same spiel. The technician was already done, but he warned us about the imminent failure of our whole drainage system. Okay, buddy. Whatever. NEVER AGAIN.

They were great and trustworthy. They sent email and tell you who is coming.

It was excellent! They were on time, very professional and did a good job.

It was great.

My plumber was courteous, knowledgeable, and very skilled. He did an excellent job. I was just amazed at how much things cost. (I haven't had to call a plumber for a long time.)

This is going to be a bit long, but the situation warrants it. On Saturday, April 28th, I went into our basement and discovered the sewer backing up through our floor drain. I have never had to call a plumber before and clearly didn’t have time to research so I called the plumber closest to our home: Mr. Rooter. They said someone would be there within the hour and, mostly on time, someone showed up after an hour and a few minutes. Aaron H. was odd and bit off-putting but, whatever; there was poop in my basement. Aaron got his camera out and fairly quickly discovered that the previous owners (we’ve been there less than a year) had been flushing SOMETHING they shouldn’t have. My theory is Depends, but that’s a story for a different day. He says that he can’t push the clog through and we’ll have to schedule a different tech to come out with a different machine to blast it with high pressure water for $1000. Obviously, this wasn’t good news but so far, so good on the company’s part. Aaron gets a new cap for our pipe out of his truck and discovers that the new one doesn’t fit because the rim of the old had sort of rusted to the pipe and was stuck in there. He asked my husband for a hammer and chisel …what? That alarmed me slightly but I decided to remove myself from the situation because I’m not always the kindest under stress. I don’t know if my husband ended up giving him the tools or if he got something from his truck, but Aaron removed the stuck piece and let my husband know we were good to go. My husband went downstairs to check things out and … there was a hole in our pipe. It wasn’t leaking before, so it wasn’t there before, and it was right near the opening that Aaron had just been hacking away at, yet Aaron hemmed and hawed and didn’t want to take responsibility. First, he said that there was no way we could know that hole wasn’t there before (ummm … we had been down there all afternoon, staring at this pipe), then he said that when pipes get rusty, they get holes (right, but you slamming away it probably didn’t help). Aaron eventually offered up his boss’s cell number but was very nonchalant about the whole thing. Aaron left and my husband immediately called Mark, Aaron’s boss and the owner of this branch. Mark was a little wishy washy and uncaring too, but we tried to give him the benefit of the doubt; it was Saturday evening, he was home with his kids, and this wasn’t a call he wanted to get. Mark said he would come to our house on Monday, April 30th, which he did. Long story short on that end, Mark agreed to send someone out to fix the pipe and do their best to push the clog along without the water hose, mostly because they were going to have to cut into our drywall to get the machine into the basement. We set up our appointment for Wednesday, May 2nd, between 4p and 6p. At 5.30p, on May 2nd, we got a call that they were a bit behind but would be onsite within the hour. A little after 6.30p, I got a call that they were still behind but this time, they would DEFINITELY be onsite within the hour. Around 7.45p, I called to find out what was actually going on and they said the same thing: we’ll be there within the hour. At this point, I couldn’t wait until 9p for a plumber to show up (if they planned on showing up at all), so I rescheduled for Thursday, May 3rd. The first thing the tech, Nick, said on May 3rd was, “I’ve tried to get a hold of Mark a bunch of times, but he never answered or got back to me”. GREAT. I don’t know much about plumbing, but Mark had promised our pipe would be replaced with a Y pipe; Nick had not been told this and Nick would not do this. He went to the store and got whatever part he needed (shouldn’t that have been in his truck?) and got to work. He was able to push the clog through fairly easily, which I really appreciate, but also think is TOTAL bull, considering the THOUSAND DOLLAR LINE Aaron tried to feed us. He was also able to quickly replace our holey pipe with a new pipe, that was still not what we were promised by Mark. All in all, this was an already unfortunate circumstance, which we didn’t bring on ourselves, that was just exacerbated by Mr. Rooter. As much as I would like to give them big hurrahs for fixing our pipe, they broke it. And as grateful as I’d like to be that they could push the clog through without ripping a hole in our wall and charging us a thousand dollars, that was apparently a totally legit, normal, easy action that should have been done five days prior. 0/10, would not hire again.

Very responsive and willing to work with my schedule. Provided assessment and quote and completed the job within 2 hrs. Fair price for materials and labor. Cleaned up after job, leaving the bathroom neat. Have used in past for kitchen sink repair. Would definitely call again.

Drain was unclogged, but never showed up for follow-up estimate. Did not reason to repeated requests.

I had an issue with the initial technician, so I called and asked to speak to a services manager. The manager promptly returned my call, and arranged for another technician to come to my house. The second technician ("handlebar Chuck) was awesome! The customer services was EXCELLENT!!! He patiently listened to my concerns, answered all of my questions and provided me accurate information re: the cost of repair vs. replacement. I decided to replace the water heater and, even though it very late in the day, Chuck was able to install the new water heater that evening.