The Basement Doctor

Jacob is the best in the business. It’s very comforting to know I have a reliable contact for whenever I’m having any basement/water issues or any questions. He also has a lot of references for other projects. 10/10 recommend. Thanks again Jacob!

Crew was excellent, professional and responsive. New block, excavation and replacement with steel reinforcements was also excellent. Issues related to finish and tie-in work that were not of the same quality as the 2003 replacement of the side foundation by the Company. Blue board gap shows at soil foundation to house brick level (response - Company’s prior sub did faux brick gap finish on his own! Only now sole water leak is at joinder of Company’s new foundation to old - response: you should pay for water proofing! Caution: Be aware, contract and watch the finish work of the project!

Our house is 108 years old and most of the foundation was in terrible shape with bulging, shifting, cracking big enough for possums to get through, and leaking in the front and on both sides. We were on the way to working with another company to do the work when their estimated costs suddenly went sky high and there was no evidence of a contract to show specifically what work they were going to provide. I called Basement Doctor and talked to project manager Rob Forrest, had an evaluation by Al Galko, structural engineer, and met foreman Justin Parks. By the time I had an estimate of cost (expensive, but reasonable for the amount of work that needed to be done) and time (also reasonable at 3 to 4 weeks), and a contract to sign that clearly spelled out the work, I was confident in going ahead with Basement Doctor as provider. The main crew of Justin, Matt, and Greg was amazing--considerate, hardworking, professional, punctual, and neat (cleanup every day). Other crews, also efficient and reliable, came to do specific work such as excavating or electric work. The crew found other problems along the way, and there were 2 change orders clearly specifying the work and cost. When a problem cropped up, Justin always let me know right away with one or more solutions already in mind. Disruption to our daily living was minimal. The crew went above and beyond the letter of the contract, for example, building new steps to the front porch after having to tear off the old ones and other such touches that continue to make our lives easier. The workmanship was excellent, and we are very happy with the end result. Our basement is solid, dry, and safe. I believe it can stand proud for the next 108 years. Many thanks to Basement Doctor, most especially to Justin Parks--you are the best.

The engineering and installation phase was fine; however at the one year re-check and adjustment of spring screws, several were at the limits of adjustment. Two technician visits and a call to the office did not result in any solution.

Basement Doctor work crews were prompt and polite, accommodated my requests, and cleaned up beyond my expectations. There were, however, significant problems. Estimate was incomplete -- need for dehumidifier was not emphasized until after the work was in progress so was not in the contract. Cement dust was bad enough to injure my lung. However, Basement Doctor made what seemed like reasonable effort to contain the dust. The same might have happened no matter who did the work. After phase one was done, there was dampness along the crawlspace wall where drainage had been installed. I was told that it was not wet. In order for it to be wet, there had to be standing water. When examining the conditions in order make an estimate for phase 2, my project manager looked at the crawlspace drainage that had been installed in phase 1, he saw something that caused him to call the production manager, then told me that there was a problem with the drainpipe as installed in phase 1 and that it would be replaced in phase 2. This left me with worry about whether the rest of the work had been done correctly. When phase 2 was complete, I expressed disappointment that the appearance of the encapsulation did not live up to expectations. Primarily, the taped joint between the material used on the floor and part way up the wall and the silver insulated material used on the was not level, and was wavy to an unsightly extent The white material billowed out from the wall into the floor space rather than going down the wall consistently then out onto the floor. The project manager said that Basement Doctor guaranteed the function of the work, not its appearance. The foreman said that the white material would, over time conform to the wall. (It hasn't.) The project manager said the production manager (director?) would call me. It took three months and a nasty letter from me for that call to be received. When he came to my home the production manager reiterated that Basement Doctor stood behind the function of their work, not its appearance -- at least for the type of work done in my home. He said that there had been no problem with the drainage pipe that had been replaced, but that it had been replaced at my request. At that point I wondered who I should believe. He did improve the appearance of the encapsulation by adding tape so the joint was no longer wavy.

We have been using them every year for the past 26 years. They are very efficient. If we have a problem, they come right out.

Estimate was half of another company. Work was scheduled promptly, done on time with minimal interference with lawn and plants. Crew and supervisors were polite and acted with integrity.

The process when great. they showed up on time to give us an estimate and to do the work. The cleaned up everything prior to leaving.

The project went very well! The men were very knowledgeable and professional in all areas. They took care to cover hallways with rugs and the stairs with plastic to reduce dirt. They worked well together and did a very professional job of installation. We were expecting the work to take place all day, but they completed the project before noon.

They are very knowledgeable and they have new equipment. Jim who came out was very knowledgeable.

The team was respectful of my house, kept everything as clean as possible, did the work efficiently, finished sooner than expected, and cleaned up nicely. The basement walls look great.

It took one months from estimate till the date They did the work. They came and did what they said they would. It has held up fine in all the recent rains. They cleaned up after themselves. There is a guarantee on the work.

Job was finished on time. Workers were friendly. Foreman was present each day. Everything that was going to be done was clearly explained by the foreman prior to their arrival. After the job was completed, the foreman explained how the pump worked, what yearly maintenance we needed to do and warranty info.

.

Very responsive to emails/calls. Project manager went over all details as did our actual repairman (Robert). Took a couple hours and they were there right on schedule (around 7:30 am). Spoke to a few other basement places that would not fix this issue (rotted sill plate and subfloor) or had a higher price. Was happy to find the Basement Doctor that did it cheaper and in a relatively short time frame.

It went very well and we are very pleased. The field rep was very helpful, informative and answered all our questions. The work crew was courteous, performed an excellent job, cleaned up and hauled away the debris. They went out of their way to do a great job.

Excellent customer service, excellent work, answered all of our questions

Wes Miller was very prompt in coming out to quote this job. He was also very reasonable in offering us the same price-per-beam as the previous job they did for us on one wall back in 2008. The crew did an excellent job on installation day. They were very careful in moving the beams into our home, and they did an excellent job of installing and then cleaning up after the work was completed.

like clock work

The were fast and efficient, clean, and very nice.

They were on time and fantastic. They moved everything for me and even helped dispose of items from the basement.

Everything went as we were told it would go, They were punctual, and cleaned up after themselves every day. They respected our living space upstairs, and were professional, as well as friendly. The estimated time for the job was 7 to 10 days, and Mark and his crew (Sergio, Tony and Jessie) finished the job in 7 days. We feel like we have a new basement. Not only do we have adjustable basement support beams on all 4 sides of the basement, the old waterproofing on the walls was removed and repainted with new epoxy, mold resistant paint, and the old floor was taken up and a new floor poured. It looks great, and we look forward to living with a cleaner and dryer basement.

With him I had a good experience, very good. 

They put the strips to reinforce the walls because I had a crack that was getting a little bigger so they reinforced it with these. Earlier the painted my basement walls with you know waterproofing but the more recent was this crack and they did a very nice job. They were fast and they cleaned up after themselves I was very pleased.

I'm very happy with them.

Other companies tried to upsell another drainage system for upwards to $15,000. Basement doctor was able to determine the root cause was a bad sump pump. We have not had any issues since. I needed to add some electrical, which they let me do. This saved some money.

Loved them. They called me. They worked around my schedule. They did everything. They made my basement beautiful. They turned it from a concrete slap and walls with blue stuff all over it to like a whole new section of the house that looked like a brand new.