"Hi [Member Name Removed], I am so sorry if our pricing structure was poorly communicated. We take pride in being upfront and transparent regarding pricing so the last thing I like to hear is you felt misled in any way. It is important to explain that this is incorrect. When we dispatch out for service, the first hour of labor is included in the service call. We do not charge additional until after the first hour, at a prorated charge per 15 minutes as needed. Our records show you were charged a service call, but in that hour we were able to repair the two toilets and address the leaky faucet. We did not charge additional on top of the service call to do this. Once we determined the faucet would need replaced, it was explained that would be a set price to return once a new one was provided. However, we had already been on site 50 minutes. I understand you were not on site, and we were servicing a tenant of yours. Perhaps he misrepresented the amount of time we were on site, and that was cause for confusion. I am always willing to work with a customer and discuss what you feel would be fair if you do decide to have us return for the kitchen faucet replacement.. You can reach Amanda at 740-369-5161 anytime. I hope to hear from you [Member Name Removed] and I am hopeful we can clear up any misunderstandings and leave you a happy customer."

"Hi [Member Name Removed], I apologize if we missed you somehow. I do not see you in our recent Angie's List messages. I hate to think you slipped through the cracks. You can also reach us 24/7 at 740-369-5161 to answer any questions you might have. We are here for you!"