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"My tech was vary professional polite and a vary hardworking guy"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Excellent work. Easy to work with and got the job done quickly. Price was exactly as quoted."

"I originally hired them to fix a major issue in my 120 y/o home. All of the plumbing on the 2nd floor was inoperable (faucets not working, original pipes, etc). They quoted my $10,000 which was $10,000 less than anyone else. I hired them pretty much on the spot. Then every week new problems arose. I was a little anxious because weekly they were asking for on average of $3,000 (despite my giving them almost the whole $10K up front). The price kept going up until I was in over $28,000. It was very stressful, but I paid them the money they asked every time. Then they offered to install a shower for $1800 (we had to not do it originally because it got too expensive). They took the money up front, then disappeared. After going back and forth I told them I didn't want to bother with it anymore. I asked for my money back, and excuses started about why they couldn't. Then he ghosted me entirely. I just had to file a dispute with the credit card company. I was scammed and ripped off. "

"They did a great job! I even forgot to purchase some parts and they took care of it swiftly rather than delaying my project. The sink looks great."

"Mr. Gentry arrived when he said he would and did excellent work. He was very nice and professional and I will definitely use his services again. The job was done to my satisfaction. Thank you."

"Reid did a great job. He unclogged my main sewer line that had a clog about 80 feet out. I knew it would be difficult because I myself tried many different ways to unclog it. This young man never gave. Great job."

"TnT did an excellent job with My bathroom remodel. They were prompt to get us in and very professional. I am very pleased with both the service provided and the very fair price they did work for. Would recommend this company to anyone"

"Matt and crew did a great job; he was very prompt returning my calls & emails. They gave a quick estimate, and even did the work the very next day. Filters look good and downspouts are functioning properly. I recommend this company!"

"Allen did a fantastic job replacing my garbage disposal, Taught me how to maintain my garbage disposer. Allen was professional, kind, and timely. Will definitely use HTR again!"