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"My tech was vary professional polite and a vary hardworking guy"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Excellent work. Easy to work with and got the job done quickly. Price was exactly as quoted."

"They did a great job! I even forgot to purchase some parts and they took care of it swiftly rather than delaying my project. The sink looks great."

"Mr. Gentry arrived when he said he would and did excellent work. He was very nice and professional and I will definitely use his services again. The job was done to my satisfaction. Thank you."

"Mr. Alexander was very punctual and he made sure he did what was asked and to make sure my drain didn't back up again. The job was done precisely and he explained what he was doing to make me feel comfortable that he knew how to do the job. Plus he price was real reasonable. I would use him again if I ever have to."

"Matt and crew did a great job; he was very prompt returning my calls & emails. They gave a quick estimate, and even did the work the very next day. Filters look good and downspouts are functioning properly. I recommend this company!"

"Allen did a fantastic job replacing my garbage disposal, Taught me how to maintain my garbage disposer. Allen was professional, kind, and timely. Will definitely use HTR again!"

"First attempt I said I would finish the repair due to no oiled-bronze finish on the drain cover. My efforts resulted in a leaking drain assembly, however Wake came back and repaired my mistake for a very reasonable price. I would definitely recommend!"