Tom Drexler Plumbing, Air & Electric

Installation of switch/plug on the furnace for a small backup generator.

Zach installed my water heater system today and was kind and efficient. Thank you!

Austin went above and beyond to provide exceptional customer service to explain everything in detail and make sure our furnace was up and running again. Thank you for being a great representative of your company and taking pride in your work.

Austin was timely and very efficient in troubleshooting the HVAC issues and corrected and tested ever quickly. Very professional, personable and knowledgeable. Well done Austin! Highly recommend him.

Evan has great interpersonal skills and an excellent work performance, I am very satisfied with the work done

I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process.

The job was done right and the installer Kyle was very professional.

Kyle, Ryan, and Evan did a fantastic job when replacing a gas hot water heater. They were knowledgeable, diligent, and honest in their estimate and their work performance. They also replaced the old, rusty parts of the plumbing stack in the basement, which had evidence of prior leaking, and they added a new washing machine drain stand pipe. They also found a leak in one of the pipes in the wall between the bathroom and the kitchen, and they replaced the leaking part, which had the added benefit of making the bathroom drain and the kitchen drain flow better. They did a full cleanup after all the work was performed. I will definitely use Tom Drexler Plumbing, Air, & Heating for my next project. Thank you so much to Kyle, Ryan, and Evan!