Mr. Rooter Plumbing Of Greater Cincinnati

My tech was vary professional polite and a vary hardworking guy

The technician upsold me on a hydro jet cleaning of my main water line when I just needed it unclogged, costing me more than double the price. They are very expensive, don’t do the job well, and have a really bad warranty policy.

They were great and fast to finish.

I had a great experience with Chad coming out to fix our plumbing issue. He was on-time and very friendly. I could tell he had a lot of experience and I appreciated all the plumbing tips he gave me. Just great service and I had no complaints.

Deshawn Gay was really fast & friendly. Thought I was never going to get my tub from backing up. He made the best happen. . Thanks again.

MR. ROOTER of Cincinnati is an abusive company with a long list of complaints with the BBB to back it up. Long story short, they came to assess a clogged drain, and then assured me they’d be able to unclog it. They then failed to unclog it. Then, instead of just charging me a service fee for coming out, they charged me a full $371.10 for NOT unclogging the drain. Then when I asked to see the service agreement, their supervisor said they’d call the police on me for nonpayment, and they would not allow me to review it. All this as I held my 3 month old baby in my arms. Also, they tried to up sell me with other ways to fix the drain that cost $7,000 and $10,000. I have since found several other reputable companies who charge a fraction of the cost for the exact same fix. If you or someone you know has also had a negative experience with MR ROOTER please send a Facebook message to John Matarese with Chanel 9 to file a complaint. He is very helpful and only needs 3 complaints about a company before he can choose to investigate. Also contact the Better Business Bureau and the Attorney General.

The job was done at a fair going rate price with-out further damage to my home or rearranging duct work. I'am very pleased with this job. I was quoted the same price by another plumber and twice the price by Apollo Htg.Air/Plumbing plus the idea the wall would have to be tore out. Unfortunately ,I had to pay for that ungodly quote in the name of finding the right fair contractor etc etc I >am VERY HAPPY with MR. ROOTER.

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Called Mr. Rooter about getting a new water heater on 11/03/2015.  Someone came out right away and seemed eager to sell the job to us.  The water heater we needed had to be special ordered and we were told it would be available for the installer to pick up at noon on 11/04/2015.  I had not heard a word from them until I called at 3:00 in the afternoon.  I was told the tech had left at 2:00 to pick up the heater.  He arrived at our home at 4:00 p.m.  It was 7:30 p.m. before the job was finished.  Today, 11/05/2015 we discovered a mess in our yard.  Our water had to be turned off at the meter for the job.  Our meter has been pulled up out of the meter hole and lodged on the edge.  There is insulation on the ground around the meter hole and the cover is lying on the ground.  I called Mr. Rooter and they said if the tech left the mess he should clean it up. I spoke to the supervisor and he told me he was going home for the weekend so he couldn't come to see the mess.  But, someone will be out to clean it up tonight.  I'm waiting.  Seems like a slow and careless company.
11/05/2015- We had to put the water meter back in the pit and clean up the mess.  Today we have no water pressure.  Called Mr. Rooter.  They will call us to let us know when someone can come out to fix this.
Tech didn't come to fix water pressure until 9:30 pm.  But his supervisor is going to call me first thing in the morning.
11/06/2015- Noon, still no call from the supervisor.
Well, the money is out of our account now.  I guess the job is finished.  Very unprofessional.

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Nick Gray assessed the pitted copper pipe coming out of our water heater, shut off the water and replaced the section of pipe. The whole project took about an hour and a half. Nick double checked everything after to make sure the water heater was working correctly. He was friendly, professional and knew what he was doing.

This company was pathetic. They came out and ran 100' down my sewer line and cleared nothing. The guy them said they would have to water jet it for 700, and they would have to put a clean out in for 1200. Then charged me 185.00 for doing nothing. I call another company and they came in with 200' and cleared the line no problem. Ironically, the clog was about 125' down. I called several companies and they said the typically have 200' on the truck and if not they would send out additional line without additional charge. Mr Rooter also did nothing to clean up after they were done. The other company atleast made an effort

They did a good job on the sewer clean out. They also checked all the pipes during the water heater installation. They were really tidy - very good at cleaning up after the job.

Mr. Rooter came to our house in March 2012 after our basement flooded. At the time they replaced the pump. Unfortunately, we did not have the sump pump rider on our insurance policy and were not covered for our damages which cost approximately 6k because our basement was finished. September 9, 2012 our basement flooded again. We called the restoration company again (Ohio Valley Restoration who are wonderful to work with) and Mr. Rooter. Coincidentally, the same technician from March was on call that day and showed up to look at the pump. He immediately pulled a 1foot long cable out of the pump which apparently got caught in the propeller and caused it to stop. Once he removed the cable the pump started working. He said “the cable is from previous installation but
not his installation”. He said this at least five times and appeared to be pretty nervous. He then removed the now properly functioning pump, and replaced it “at no charge and under warranty”. Dumbfounded, by this because why would you replace something that was damaged to begin with, we refused to sign any document and called the company the next day. I got the runaround from the field manager for a week who initially told me he would gladly give me their liability insurance information but never did. I finally got a hold of the owner who was extremely rude and condescending and was told the technician never should have told us the cable came from installation and that it could’ve gotten into our tank any time. He also told me that they are not required to clear the tanks during installation (which is false). They tried to tell me that this thick, foot long cable, could’ve come into the tank through the ground. WHAT? They said that their technician doesn’t cut any wires during installation and stood by his claim that it must have been before his installation. All of their actions, backpedaling, and contradictions proved to us that they were at fault but refused to work with the customer and help resolve our losses which are again reaching the 6k value. If we thought for any reason that it was not their fault we would not be this upset but now will never use or recommend them and will do the opposite and use “word of mouth” to the fullest extent to make sure no one ever uses this company.

I have had them out several times and have been happy with their service.  They provide lots of discounts as well.  They are professional and respond in a timely fashion.  All the technicians have always cleaned up well and I've never had any problems.

*UPDATE* - After complaining loudly on Twitter, I finally received a phone call. The plumber who was originally dispatched is no longer with the company.  Unfortunately, it was just an offer to pick up where they left off with a free video inspection of the line, which is not acceptable.

I live in an old house with a lot of trees.  Many houses in the neighborhood require that the sewer lines be cleaned out of roots every few years. I have used Mr. Rooter in the past, and I thought their service was reasonable.
On this occasion, the plumber began to snake the line as has been done in the past. After a few minutes, he gave up and claimed that the line could not be cleared with an auger. He then started discussing excavating the outside of the house. I was skeptical, and told him to draw up an estimate for that work and to get back to me. I was still charged full price for having the sewer line cleaned, even though it was NOT successful.
The next day, I called another plumber who arrived with an auger twice the size as the one Mr. Rooter brought in. The line was cleared within 30 minutes, at half the cost.
I have complained to the corporate office, but have not received a satisfactory response.
Stay away from Mr. Rooter.

They charged $1500.00 to dig a 10 ft wide X 3 ft deep trench, and they were here only two hours. They were way over-priced. They left a mess, and I ended up putting the dirt back in and smoothing it out. I would definitely not use them again. It took them a week to get here, and they charged twice as much as they should have.

Great!!  Installed and cleaned up!

The work itself worked. The person that contacted me when I had called the company to see what the problem was and what I needed, I really didn’t feel good about the way he handled the situation. I called early in the day and wanted someone out that day, and he didn’t call me back till it was almost getting dark. He didn’t seem to be interested in doing the work after I explained the situation. I really wasn’t satisfied with that because they didn’t send anyone out till the next day. The work itself was good and effective. If I have another problem I probably won’t be calling them, it's not the person's fault who did the work, just the way the situation was handled.

The work turned out just fine. They are very nice people. Their response time is good; they came out the same day I called.

The work was good. They always fix the problem. In general, they respond quickly, which is also good. I have used this company many times over the years.

They did good work. I was happy with the service they provided and I will continue to do business with them.