Mr. Rooter Plumbing Of Greater Cincinnati logoApproved Pro
Approved Pro

Mr. Rooter Plumbing Of Greater Cincinnati

Plumbing, Drain Cleaning, Water Heater Service,

About us

At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today.

Business highlights

Eco Friendly
Minority owned and operated
Family owned & operated
Emergency services offered
Women owned and operated
23 years of experience

Services we offer

Residential and commercial plumbing & drain cleaning including faucets, kitchen sinks, garbage disposals, toilets, bath sinks, gas vents, water softeners, back flow prevention, sewer line, water heaters, clogged drains, pipe repair, septic tanks, video inspections & trench less repairs.

Services we don't offer

Remodels & new construction.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.668 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
49%
4
15%
3
9%
2
9%
1
19%

Filter reviews by service

Showing 1-25 of 68 reviews
Robert B.
Jun 2025
5.0
Plumbing
Yes, I recommend this pro
My tech was vary professional polite and a vary hardworking guy

Saba A.
May 2025
1.0
Drain Cleaning
$1,800
The technician upsold me on a hydro jet cleaning of my main water line when I just needed it unclogged, costing me more than double the price. They are very expensive, don’t do the job well, and have a really bad warranty policy.

Cherie L.
Apr 2025
5.0
Gas Leak Repair
Yes, I recommend this pro
$1,250
They were great and fast to finish.

Greta K.
Mar 2025
5.0
Plumbing
Yes, I recommend this pro
$400
I had a great experience with Chad coming out to fix our plumbing issue. He was on-time and very friendly. I could tell he had a lot of experience and I appreciated all the plumbing tips he gave me. Just great service and I had no complaints.

Bill R.
Nov 2023
5.0
Drain Cleaning
Yes, I recommend this pro
$298
Deshawn Gay was really fast & friendly. Thought I was never going to get my tub from backing up. He made the best happen. . Thanks again.

Matthew P.
Apr 2023
1.0
Water Heater Service
In a bind I contacted Mr. Rooter. Technician Chad Eckman had no knowledge as to the type of product I had, also did not have the proper skills nor tools to complete a job. Tech. Eckman quoted a price of $700+ for a service that averages less than $200. to complete.

Christen P.
Aug 2018
1.0
Plumbing, Drain Cleaning
$371
MR. ROOTER of Cincinnati is an abusive company with a long list of complaints with the BBB to back it up. Long story short, they came to assess a clogged drain, and then assured me they’d be able to unclog it. They then failed to unclog it. Then, instead of just charging me a service fee for coming out, they charged me a full $371.10 for NOT unclogging the drain. Then when I asked to see the service agreement, their supervisor said they’d call the police on me for nonpayment, and they would not allow me to review it. All this as I held my 3 month old baby in my arms. Also, they tried to up sell me with other ways to fix the drain that cost $7,000 and $10,000. I have since found several other reputable companies who charge a fraction of the cost for the exact same fix. If you or someone you know has also had a negative experience with MR ROOTER please send a Facebook message to John Matarese with Chanel 9 to file a complaint. He is very helpful and only needs 3 complaints about a company before he can choose to investigate. Also contact the Better Business Bureau and the Attorney General.

Dawn R.
Oct 2017
4.0
Plumbing
Yes, I recommend this pro
$650
The job was done at a fair going rate price with-out further damage to my home or rearranging duct work. I'am very pleased with this job. I was quoted the same price by another plumber and twice the price by Apollo Htg.Air/Plumbing plus the idea the wall would have to be tore out. Unfortunately ,I had to pay for that ungodly quote in the name of finding the right fair contractor etc etc I >am VERY HAPPY with MR. ROOTER.

Steve A.
Oct 2017
4.0
Plumbing
Yes, I recommend this pro
.

Louise H.
Aug 2016
5.0
Plumbing
Yes, I recommend this pro
unknown

Tatiana G.
Jul 2016
5.0
Plumbing
Yes, I recommend this pro
unknown

David H.
Jan 2016
5.0
Plumbing
Yes, I recommend this pro
unknown

Karlena D.
Nov 2015
2.0
Plumbing, Water Heater Service
$1,600
Called Mr. Rooter about getting a new water heater on 11/03/2015.  Someone came out right away and seemed eager to sell the job to us.  The water heater we needed had to be special ordered and we were told it would be available for the installer to pick up at noon on 11/04/2015.  I had not heard a word from them until I called at 3:00 in the afternoon.  I was told the tech had left at 2:00 to pick up the heater.  He arrived at our home at 4:00 p.m.  It was 7:30 p.m. before the job was finished.  Today, 11/05/2015 we discovered a mess in our yard.  Our water had to be turned off at the meter for the job.  Our meter has been pulled up out of the meter hole and lodged on the edge.  There is insulation on the ground around the meter hole and the cover is lying on the ground.  I called Mr. Rooter and they said if the tech left the mess he should clean it up. I spoke to the supervisor and he told me he was going home for the weekend so he couldn't come to see the mess.  But, someone will be out to clean it up tonight.  I'm waiting.  Seems like a slow and careless company.
11/05/2015- We had to put the water meter back in the pit and clean up the mess.  Today we have no water pressure.  Called Mr. Rooter.  They will call us to let us know when someone can come out to fix this.
Tech didn't come to fix water pressure until 9:30 pm.  But his supervisor is going to call me first thing in the morning.
11/06/2015- Noon, still no call from the supervisor.
Well, the money is out of our account now.  I guess the job is finished.  Very unprofessional.

Paul M.
Oct 2015
1.0
Plumbing
unknown

Jenny H.
Jun 2015
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
$304
Nick Gray assessed the pitted copper pipe coming out of our water heater, shut off the water and replaced the section of pipe. The whole project took about an hour and a half. Nick double checked everything after to make sure the water heater was working correctly. He was friendly, professional and knew what he was doing.

Tammy L.
Feb 2014
1.0
Plumbing
$185
This company was pathetic. They came out and ran 100' down my sewer line and cleared nothing. The guy them said they would have to water jet it for 700, and they would have to put a clean out in for 1200. Then charged me 185.00 for doing nothing. I call another company and they came in with 200' and cleared the line no problem. Ironically, the clog was about 125' down. I called several companies and they said the typically have 200' on the truck and if not they would send out additional line without additional charge. Mr Rooter also did nothing to clean up after they were done. The other company atleast made an effort

Lee V.
Oct 2013
2.0
Plumbing
The plumber was prompt and polite.  I explained what the problem was (whistling pipes in our back-to-back bathrooms upstairs). He said it could be any number of things and was difficult to determine!  But it might be a faulty valve in on of our fixtures and the only solution was to randomly replace each valve and see if that was it. When I said it was happening  in both our toilets and showers he said that maybe it was the main valve. They could replace that and see if that fixed it. Cost would be roughly $700.
I was shocked and said I would need to check into it more.  Then plumber walked out of my house without a word! I was waiting to see if he w
I called another plumber today who actually opened up the tank to our toilet and determined that the ball c*** needed to be replaced as well as a couple of other small parts.  Within 15 minutes he had found the exact source of the problem and knew the solution. Total cost of repair - $180, mostly labor.


Clarence M.
Apr 2013
4.0
Water Heater Service, Sewer Cleaning
Yes, I recommend this pro
They did a good job on the sewer clean out. They also checked all the pipes during the water heater installation. They were really tidy - very good at cleaning up after the job.

Kiernan P.
Oct 2012
1.0
Plumbing, Well and Pump Service
$60,000
Mr. Rooter came to our house in March 2012 after our basement flooded. At the time they replaced the pump. Unfortunately, we did not have the sump pump rider on our insurance policy and were not covered for our damages which cost approximately 6k because our basement was finished. September 9, 2012 our basement flooded again. We called the restoration company again (Ohio Valley Restoration who are wonderful to work with) and Mr. Rooter. Coincidentally, the same technician from March was on call that day and showed up to look at the pump. He immediately pulled a 1foot long cable out of the pump which apparently got caught in the propeller and caused it to stop. Once he removed the cable the pump started working. He said “the cable is from previous installation but
not his installation”. He said this at least five times and appeared to be pretty nervous. He then removed the now properly functioning pump, and replaced it “at no charge and under warranty”. Dumbfounded, by this because why would you replace something that was damaged to begin with, we refused to sign any document and called the company the next day. I got the runaround from the field manager for a week who initially told me he would gladly give me their liability insurance information but never did. I finally got a hold of the owner who was extremely rude and condescending and was told the technician never should have told us the cable came from installation and that it could’ve gotten into our tank any time. He also told me that they are not required to clear the tanks during installation (which is false). They tried to tell me that this thick, foot long cable, could’ve come into the tank through the ground. WHAT? They said that their technician doesn’t cut any wires during installation and stood by his claim that it must have been before his installation. All of their actions, backpedaling, and contradictions proved to us that they were at fault but refused to work with the customer and help resolve our losses which are again reaching the 6k value. If we thought for any reason that it was not their fault we would not be this upset but now will never use or recommend them and will do the opposite and use “word of mouth” to the fullest extent to make sure no one ever uses this company.
Response from Mr. Rooter Plumbing Of Greater Cincinnati

"We tried to work with this customer regarding this situation when it occurred. This matter was turned over to our insurance, and after investigating it, they determined that we were not at fault and the matter was turned back over to the homeowner. The first thing we were threatened with was that we were going to have to redo their basement when the technician came out after the incident occurred. All of our attempts to make the situation right equipment wise was met with insistence that we pay to have their basement redone."


Diana C B.
Oct 2012
5.0
Plumbing, Well and Pump Service
Yes, I recommend this pro
I have had them out several times and have been happy with their service.  They provide lots of discounts as well.  They are professional and respond in a timely fashion.  All the technicians have always cleaned up well and I've never had any problems.

Michael F.
Aug 2012
1.0
Plumbing
$350
*UPDATE* - After complaining loudly on Twitter, I finally received a phone call. The plumber who was originally dispatched is no longer with the company.  Unfortunately, it was just an offer to pick up where they left off with a free video inspection of the line, which is not acceptable.

I live in an old house with a lot of trees.  Many houses in the neighborhood require that the sewer lines be cleaned out of roots every few years. I have used Mr. Rooter in the past, and I thought their service was reasonable.
On this occasion, the plumber began to snake the line as has been done in the past. After a few minutes, he gave up and claimed that the line could not be cleared with an auger. He then started discussing excavating the outside of the house. I was skeptical, and told him to draw up an estimate for that work and to get back to me. I was still charged full price for having the sewer line cleaned, even though it was NOT successful.
The next day, I called another plumber who arrived with an auger twice the size as the one Mr. Rooter brought in. The line was cleared within 30 minutes, at half the cost.
I have complained to the corporate office, but have not received a satisfactory response.
Stay away from Mr. Rooter.

Deborah H.
Apr 2012
3.0
Plumbing
$219
.totally ripped offn by Mr. Rooter

Shirley K.
Feb 2012
2.0
Plumbing
$1,500
They charged $1500.00 to dig a 10 ft wide X 3 ft deep trench, and they were here only two hours. They were way over-priced. They left a mess, and I ended up putting the dirt back in and smoothing it out. I would definitely not use them again. It took them a week to get here, and they charged twice as much as they should have.
Response from Mr. Rooter Plumbing Of Greater Cincinnati

"All of Mr Rooter Plumbing pricing is up front. All costs are explained to the customer and signed off on before work is begun. Any questions or hesitations should be voiced before we start the work, and before the invoice is signed off on, and of course we would address any issues that you have. It is our policy that all dirt is back filled with what was removed and mounded for settling. As for the work taking 2 hours, we strive to be efficient in our processes, and we do not charge by the hour, we have set rates, which again, was signed off on before we started any work at the home."


Randy M.
Dec 2011
5.0
Plumbing, Well and Pump Service
Yes, I recommend this pro
$2,450
Great!!  Installed and cleaned up!

GLADYS B.
Jun 2011
2.0
Drain Pipe Installation
$200
The work itself worked. The person that contacted me when I had called the company to see what the problem was and what I needed, I really didn’t feel good about the way he handled the situation. I called early in the day and wanted someone out that day, and he didn’t call me back till it was almost getting dark. He didn’t seem to be interested in doing the work after I explained the situation. I really wasn’t satisfied with that because they didn’t send anyone out till the next day. The work itself was good and effective. If I have another problem I probably won’t be calling them, it's not the person's fault who did the work, just the way the situation was handled.
Response from Mr. Rooter Plumbing Of Greater Cincinnati

"I'm very sorry that you were unsatisfied by the way your call was taken. I can assure you that we always try to get back with our customer as soon as possible. It sounds like we dropped the ball for you and we would like to be able to help you in the future."

Showing 1-25 of 68

Licensing

Bonded

Insured

Licensed*

Trade License Number

34825

Trade License Expiration

07/12/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Mr. Rooter Plumbing Of Greater Cincinnati is currently rated 3.6 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Mr. Rooter Plumbing Of Greater Cincinnati accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Mr. Rooter Plumbing Of Greater Cincinnati offers free project estimates.
Yes, Mr. Rooter Plumbing Of Greater Cincinnati offers eco-friendly accreditations.
No, Mr. Rooter Plumbing Of Greater Cincinnati does not offer a senior discount.
Yes, Mr. Rooter Plumbing Of Greater Cincinnati offers emergency services.
Yes, Mr. Rooter Plumbing Of Greater Cincinnati offers warranties.
Mr. Rooter Plumbing Of Greater Cincinnati offers the following services: Residential and commercial plumbing & drain cleaning including faucets, kitchen sinks, garbage disposals, toilets, bath sinks, gas vents, water softeners, back flow prevention, sewer line, water heaters, clogged drains, pipe repair, septic tanks, video inspections & trench less repairs.
Remodels & new construction.

Contact Information

9772 PRINCETON GLENDALE RD, Cincinnati, OH 45246

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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