Willingham Plumbing Co

I am not able to locate my review, so here it is again from August 2022. QUOTE The technician showed up on a Tuesday and made a comment to the effect that he did not want to replace the Thermocoupler Sensor. He lit the Pilot Light and asked for his fee and left. After he left, within minutes the burner cycled off and the pilot light went out. I called the office and was told that he would return on Friday. We proceeded to light the Pilot and allow the burner to cycle through heating the water. He did not show up, he stated that he was not informed when he called back on Monday. He scheduled a time to come by on Tuesday. He arrived and stated that he was instructed to change out the Gas Control Valve. It failed to fix the problem he was unsuccessful to get the Pilot Light to light. Worst part was that he managed to break the original valve so that could not be re-installed. He said that he would need to get to the office but will be in touch. So then, we have NO hot water at all and my Grandkids were visiting, so no hot water for their baths. Wednesday we were contacted and were told that we would need a new water heater for an estimated cost of $1,800.00 and they would not continue in any way to attempt fixing the water heater. We told them to leave our house. We then contacted Okaloosa Gas District, who sent a technician out the same day. The technician came in and checked the water heater out. He then, in short order, proceeded to replace the Thermocoupler Sensor, lit the Pilot Light and watched for three cycles of the burner heating the water. The Pilot Light remained lit and they guaranteed that they would return if it failed again. After checking the water heater over, they stated that the unit was in great working order and would not to be replaced anytime soon. Willingham sent me a bill for the unnecessary part after they broke the original, charging me labor for the technician to break the original part and still did not have a working water heater. We will pay the bill just to end relations with them. We will never call them again or recommend them to anyone for anything. The worst thing was that someone in the office instructed the technician, who stated this to us, that the Gas Control Valve was the part requiring replacement without having seen the water heater. UNQUOTE

Crew arrived on the date and time scheduled and performed a very professional installation. Very pleased with crew's expertise and the home office's friendly customer support.

They were able to come to my house the day after I called them. Showed up on time. I purchased the water heater from Home Depot so they were removing my old heater and installing the one I had bought. The installation was very professional. Cleaned up afterwards and did not leave a mess. Water heater is working as advertised.

The arrived same day for a leak that had been running over the weekend. Job was involved and they added two more crew later that day to move WH and its base and search for leak. Leak was found and repaired and they late in day and they were able to get us a replacement base to reinstall WH. Came out next day to finish some venting and flushed WH for no added charge.

Punctual and quality work for reasonable price. Price was far less than Benjamin Franklin. I have already recommended Willingham to my friends at EOD school.

I use them a lot. Every thing went well. They're all A's

Great, no problems

Outstanding in all regads

Arrived early. Worked swiftly. Gave tips & information as to repair & how to avoid a future repeat of the same problem . Family owned 3rd generation, local business. Fast, friendly, reliable. Mike, Melinda and Jim are the BEST!

Mike does a great job! On time, listens to what needs to be done and goes right to work. Not sure how he prices his service, but it seems fair. Don't we all wish it was a little lower? We have used him many times through the years and have always been pleased!!

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The receptionists are friendly enough, but not helpful. Only one can actually answer questions or solve problems, and the other ones just pass along messages to her. Callbacks are rare, so I had to keep calling back myself. We were happy enough after the first visit, when they augured the dishwasher drain line ($165). When the clog reappeared less than a month later, they referred us to a company to trace the line for the source of the problem. The company recommended replacing the pipe due to corrosion and marked the spot. After multiple attempts for follow up from Willingham, we scheduled the job. After the visit (at a rental so we weren't present), we found out they just augured the line again and didn't replace anything, and charged a higher fee than the first visit. Their office was two months delayed in sending the initial invoice, and it only came after I requested it several times. I have since been unable to get a callback regarding the inappropriately performed work. I will not call them again. It's not worth the hassle.

I was happy with the product, just way too expensive.  I thought since I removed the old water heater and installed the new one in place, I would get a break on having someone connect the water and power lines.  The technician was here for a little over and hour and he was unsure on which plumbing lines to connect and eventually figured it out?.  I paid 275 dollars for what probably should have taken less than an hour to do.  I will never use them again since they seem to be charging more than my MD.

Great. They found a problem another plumber overlooked

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Caleb was very helpful and friendly during our custom install.

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The entire experience was wonderful. Because he did not replace or repair anything, he refused to take any money. The whole thing was over in less than 15 minutes. Because of his honesty and customer service, I would use them again any time I had a plumbing problem.

I called and left a message before their opening time early in the morning. Someone called me back shortly after opening. The guys were here within 20 minutes. Looked at the problem. Fixed it. Explained to me what had happened and why. All done and gone by 9. They were friendly and professional.
By the way - I had left messages with two other plumbers but they didn't call back until these guys were already here working.

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