Get matched with top foundation drain installation pros in Gambier, OH

"The initial work seemed OK, but it quickly became clear that there was still water leaking through the basement walls. After several phone calls, an employee returned to inspect the walls and agreed that the exterior work needed to be redone. I pointed out that plastic pipes had been left exposed in my yard, without drainage to the street. He agreed that this wasn't acceptable. I called multiple times to set up repairs. My calls were not returned. I obtained the number of Joey, the production manager, spoke with him after several attempts, and sent him detailed texts and photos. No return visit materialized. Over the course of the next several months, I called the company multiple times. They actually visited my home a total of 9 more times, but they showed up without a crew, with one guy and a shovel, or saying they didn't have the equipment for the job. Finally a single employee with a shovel appeared, unscheduled, buried the pipes, and said he corrected the plumbing from the sump pump. Unfortunately, he didn't connect the pipes, and the pop up is 8 feet from my porch. Now a fountain erupts from the drain along side the house, and gallons of water discharge along the basement wall, as well as from the pop up. The soil along the foundation has eroded, and after a rain there is standing water for days in front of my porch. This brand new problem has lead to the interior walls originally water damaged, to become wet again, and a wall that was NEVER even damp before is now soaked, and the dry lock paint has bubbled up. Recently a manager came to look at the situation, and said I would be notified of when the repairs would take place. A couple of weeks later, I called, and managed to get the work scheduled. A crew is to come out June 5th. I however, have ABSOLUTELY NO CONFIDENCE THAT THE WORK WILL BE PROPERLY COMPLETED AND DAMAGE THAT THE COMPANY HAS CAUSED WILL BE REPAIRED. After 18 months of excused, shoddy workmanship, untrained employees that have made matters worse, and now new damage, I am beyond frustrated and angry."

"The entire team at Ohio Exteriors was amazing to work with. The owner and lead field tech communicated with us all along the way and was very patient with our questions. I was particularly impressed with their attention to detail and the care taken to make sure that we were satisfied. The team promptly took care of any issue that we made them aware of. They were also very gracious about taking care of an issue that was actually our fault. It is evident that Ohio Exteriors cares about the satisfaction of their customers. This is the second time we have used them and look forward to working with them again in the future."

"Russ and his son did a great job and were very responsive to our needs. I would absolutely use his services again."

"Heath is extremely professional. He and his team did a great job!"

"Great workers and very professional"

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"Great job!"

"A.I.S. Renovations is outstanding! We hired them to do a full bathroom remodel, taking everything to the studs, removing a wall and relocating both the shower and sink. They transformed our small, drab Clintonville bathroom into a spacious, beautiful new space. From start to finish, A.I.S. delivered exceptional service and excellent craftsmanship. Aubrey was phenomenal in her design aesthetic and guidance through the initial planning and design phase of the project. She made everything easy and enjoyable, always keeping us up to date every step of the way. The budgeting and contract process by Parks was professional, honest and straightforward. Parks provided a clear budget and his estimate aligned with other bids. While comparable to other contractor bids, ultimately the value A.I.S. provided us in customer service and work quality made their bid the best by a long shot. During the design phase, Aubrey and Parks sat down with us, provided a 3D model of the new design and talked through every little detail we wished to discuss. We are highly detail oriented and meticulous customers. Parks and Aubrey only showed appreciation and patience with us, giving time to talk through specifics and options to avoid as many surprises as possible down the line. The team was upfront from the start about the potential of delays on specific components of the project due to disruptions caused by the pandemic in the construction industry (cabinet shipments, scarcity of glass for shower, etc). They never promised a precise completion date for this reason and I had great respect for their honesty and clear explanations. Once work started they were efficient in their use of time and never had delays or significant days missed. I was impressed with Jay’s coordination and project management when it came time for multiple experts to complete their work (electrician, plumber, HVAC, drywall, etc). They were timed perfectly, one after the other with almost no days missed between them. Jay was highly communicative, texting us once a day with what and who to expect next. Whenever we had a question or concern, he had an immediate answer and resolution. The A.I.S. carpentry team was outstanding. Jason and Austin completed the demo, framing, set the cabinets, installed a new window and completed the finishing work. Their carpentry work was incredible. They built all new baseboards, door frame and window frame to match the original wood work of our 100-year-old house. They even built a beautiful custom bench to cover some HVAC pipes is an adjacent room. They made everything look original to the home. They were on site most days, taking care to keep our pets safe and make our family feel safe. The project came in on budget and we couldn’t be more thrilled with the final results! A.I.S. Renovations will be our contractors for all future projects. We highly recommend A.I.S. Renovations!"

"Very cordial and helpful"

"Absolute WORST experience I’ve ever had with a company! They are extremely predatory and convinced my 63 year old mother that she had to sign the contract THAT DAY, and she didn’t even understand what she was signing! The first day they were scheduled to do the job, they showed up hours late, and said they “weren’t the right crew to do the job”. We then had to wait a couple weeks for a different crew to come, and when they came they said they weren’t the right crew to do the job either!! 2 weeks later, ANOTHER crew came and said THE SAME EXACT THING!!! So after 3 times of getting the runaround, I was completely FED UP with this horrible company and decided to cancel the contract. They FINALLY did let me cancel, but are demanding we still pay $600! After all they put us through over 3+ months, they had the nerve to charge us $600 for an outlet! PLEASE AVOID THEM AT ALL COSTS! All they care about is dollar signs, not about the QUALITY of their work or customer service."