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"The biggest obstacle was scheduling.  The Angie's List confirmation email did not include the instruction to schedule on the Flow-Rite web site.  It took 3 or 4 emails to clarify that which delayed getting the work scheduled. 
The replacement parts worked fine with the exception of some excess plastic on the valve which prevented a tight seal and thus lead to a running toilet.  It took a few minutes with the razor blade to cut the excess off and allowed the seal to form properly.  This probably should have been done by the installer.
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"The experience went well. Alan came at the agreed upon time and quickly started on removing the clog. The cleanout downstairs was unavailable due to the basement being finished so he had to run the auger all the way down from the upstairs kitchen drain. The process did not take that long and the drain was cleaner than it has ever been before. He then gave some advice to prevent the clog from happening again. After that he spent about 30 mins answering questions about the plumbing in my house that we had just purchased. He did not have to spend time doing this so it was greatly appreciated and he will be our go to plumber."

"Zak showed up on time, looked at my to be fixed list and went right to work. He was able to loosen the shut-off valves in both bathroom sinks, so we we didn't have to replace those. (I'm 70 and arthritic, no strength in my hands and wrists.) If the shower regulator goes wonky again, I should be able to fix it myself as Zac showed me how. No charge for that fix. The toilet needed a new flapper-apparently the el crappo one I had used was no good-it was worth the $15 charge to finally not have to turn the water on/off to use the toilet! The cost of the project includes the new faucet which I guess to be $80-100 retail range (a nice Delta basic with sprayer). It was not a simple replumb; there were some challenges getting the old faucet out as parts were rusted and fused. Zac explained everything along the way, took care not to make a big mess and cleaned up after he was done. Took about 3 hours start to finish, including the time Zac took to go purchase the faucet and get the special tools needed to cut apart the old rusted parts. They will be coming back to install some shower rails for us after they get the parts. I will be calling these folks for any more plumbing repairs I need. I was so nice to call and actually talk to a live person and not play phone tag. I called them on a Thursday afternoon and they were here the next Monday morning as promised. This was a non-emergency call. BTW-they do charge $85 for a service call. This was work Plumb Tech originally did in December 2017. I had washed dishes in a dishpan and when I dumped the dishpan, water gushed all over the floor. I called they sent a tech over immediately-here in about 20 minutes. Turns out my old house and somewhat wobbley sink cabinet contribute to loosening the joints. The tech re-attached everything and tightened all the joints as much as possible. Everything is now working fine again. Done at no additional charge to me. I really need to have new cabinets installed so the sink will not move even a little, but the house is not worth that expense at this point. (We will be investigating some way of stabilizing things.) I really appreciate the fast response and not being charged."

"I was kept informed of every task and what it entails. Very professional. What I liked most is that he let me pick up the faucets and toilets, which saved me a lot of money."

"William did a good job of preparation and cleaning."

"This would have gone pretty well except that when John (son of Henry) came to look at the job he told me that they would save and replant the bushes and plants that would have be removed to make their initial hole at the curbside city water connection (about 2'x 6' on surface). This was necessary to allow their underground-pipe installer to reach the depth required. When it came to "replacing" the plants, all they did was dig some holes in what was now a clay surface, pick up the plants with what topsoil balls remained around their roots and put them in the holes, doing little else to properly replant them. I have had to get my landscaper out to finish the job. They did do a very nice job of connecting the new copper water line to the house waterline in the basement and cleaned up well. City inspector checked both ends and was satisfied. Bottom line: if this installation had not had to start in our street-side garden, but maybe just in our lawn, I would have been happier with the results."

"Workers showed up half hour early which is good by me. They cleaned out all 3 sections of system without being told to. Kind of surprised to be charged $100 extra to do gravel filter but I am glad it is all done for this year."

"Installer and helpful arrived in a timely manner, and the installer was particularly polite. He re-rolled the supplies into mini-rolls for ease of use, and he alone did the installation. The helper was there mostly to move boxes."

"They were very curtious and thorough.Also moved all my furniture and put it back! They were such a joy to have."

"timely, as well as clean and efficient."