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"HVAC service was amazing from Jones Service. From start to finish everything was perfect. The price was very competitive. Love their work."

"Needed replacement of toilet wax seal. Service tech and assistant were super-nice, professional and clean. Said it would take 2 to 2.5h, but took about 45mins and the charge was $550 + fuel surcharge (if flange was not damaged). I thought this was quite high but based on Webber's ratings I figured it had to be right. Later found out that a experienced plumber would only charge around $200. Too bad, will not use T Webber again."

"as advertised"

"Astar: S#!tshow Incorporated An absolute catastrophe from the moment I sent them money until they finally got their act together to finish the project four and a half months later (with mediocre results at best). Their ability to communicate was abysmal and they utterly failed to take any sort of meaningful responsibility several times over. They proved unable to track information both internally and especially coming from me (even by email!) and in the end seem not to have much of an understanding of the products they sell. The trouble initially arose from their failure to note the several times I told them I was in Putnam rather than Dutchess county. It turns out they're not licensed to work in Putnam, but rather than doing the right thing and telling me that so that we could find a solution, they gave me nebulous excuses about how there was a snag with the electrical permit and that it was going to take a little more time. They were quick to get some things installed (probably so I couldn't walk away from the contract if I learned what was really going on), but then were unresponsive and would only give me a runaround on when things would happen and never answered my questions fully. This issue almost screwed me out of a rebate as I had to tell them several times that I'm with NYSEG instead of Central Hudson before they got it right. Their initial timing estimate left me with the choice of shlepping diesel for a few weeks to keep my hot water running or dealing with 100+ gallons of fuel oil when the job was done, so I went with the former. That would've been easy if it had hit their early target of two weeks and a reasonable but manageable hassle at their late target of six. They left me cold for three unexpected months (Jan-Apr) during which I spent many hours and hundreds of dollars on diesel, firewood, and electric heaters (not to mention an astronomical electric bill). In compensation they took roughly $1200 off my $43000 bill, which feels about like getting a dollar tip on a $20 check. Along the way, there were other issues (such as their plan to leave the boiler "as a backup" for me to deal with despite my having told their sales rep point blank that my whole aim was to remove the boiler). The quality of work was OK, but by no means great. The vents they use are absurdly cheap, don't really open & close properly, and the control knob frequently comes out when I try to operate them. Information from the installation planning meeting was either ignored or changed on the fly but their technicians, and one of their guys gouged my mechanical room door while removing the old boiler tank (which would've been easily avoided with the extra minute's work to put a blanket over it) & didn't so much as apologize for it. On top of it all, I'm still finding trash from the job around my property. Finally, their design of the system doesn't allow different rooms to run different functions; an issue I never would have accepted if I'd known. (for what it's worth, that seemed a surprise to the technician who came back to address the non-functioning thermostat they initially left me with). Also: upon the end their last scheduled install day, and with zero warning that this was going to happen, the installer demanded that I pay the remaining $23000 balance right then and there as though everyone simply has that amount of cash in their checking account or available on their credit card at all times and would not leave until I put half on a card, only accepting the half payment because I could name issues they still needed to come back and fix. Jason, the rep that sold me the system in the first place was kind, courteous, and gave me lots of faith in that company. I don't believe that was misleading me intentionally, but I deeply wish that they'd sent someone less likable and more reflective of the way their company actually operates. They sell an image of professionalism that absolutely misrepresents them as a company. Listen to the complaints about their outlandish pricing and terrible service. Jason told me that Yelp offered to scrub the bad reviews for them for an exorbitant amount of money and to trust the other sites, but I can only conclude that it's a lot cheaper to manage your brand image on Angi and other, less ubiquitous review sites."

"Job was performed in a timely manner. Job was started ahead of initially planned time. Easy to communicate with. Was completed up to expectations."

"Central A/C Installation"

"They have been reasonable and reliable. I would highly recommend them."

"Gregg, the owner helped my family tremendously and the information he provides shows with his experiences, this guy is a straight up cookie, i highly recommend this Company, my costs were because of the depth he had to go down into, price wise was $$+ But worth it no control over it.. thk u Gregg and the folks at Angie's List For having such a great tool for homeowners."

"On April 21, 2018, Ernest Serghi of American Plumber, LLC gave an estimate to replace the existing 1.5” underground gas line from the gas meter to the pool heater. This line is buried 30”. I told him that I wanted a 1.5” poly gas pipe buried 18” which was specified by the Holmdel plumbing inspector. He agreed to this and I signed the contract. On May 9, 2018, Ernest came to do the job and dug a narrow trench with a small hand-operated trenching machine and rolled out the yellow poly gas line, I measured the depth immediately and told Ernest that it was only about 12” deep and I wanted it 18” deep as he had agreed to. Ernest said the Code only requires a 12” depth and refused to dig the trench deeper. Ernest did the job in just 2 hours since he did not dig the trench 18 inches as he had agreed to. I have photographic evidence that in one area the gas line is only 9 inches deep. This is a violation of NJ Fuel Gas Code 404.9 that specifies a minimum burial depth of 12”. On May 10, 2018, the Holmdel plumbing inspector looked at the job quickly and approved it. However, he failed to measure the depth of the gas line and did not realize that it did not meet the minimum burial depth required by the Code. In the contract job description, Ernest did not specify in writing the 18” burial depth of the gas line that he had agreed to. I should have required this wording since Ernest did not honor our verbal agreement. I have contacted American Plumber, LLC several times in an attempt to have them correct the code violation and adjust the contract price to reflect the work that was actually done. Instead of trying to correct their error, American Plumber, LLC is demanding payment in full and filed with the Clerk of Monmouth County a Notice of Unpaid Balance and Right to File Lien against my property. I have filed complaints about this unscrupulous and dishonest contractor Ernest Serghis of American Plumber, LLC with the NJ Department of Consumer Affairs and Better Business Bureau."

"We highly recommend Steven at Mainstream Plumbing & Heating. Our first experience with Mainstream Plumbing & Heating was in 2020 during Covid when we lost hot water in our house. Our previous plumber went out of business and luckily Steven was available. He diagnosed the issue and explained that we needed a new water heater. Even though supply was tight, he was able to find a new Rheem water heater and install it quickly. We previously bought a warranty extension kit for our old water heater and even though previous plumber installed it, Steven promised to file claim with manufacturer to reclaim money for us. We were pleasantly surprised that Steven contacted us a few months later to give us the warranty money that he recovered. We are extremely grateful for his honesty and integrity! Throughout the years he has fixed the toilet flush valves in 2 of our bathrooms, fixed clogged bathroom sink and replaced the drain and replaced a leaking shower fixture. Most recently he troubleshooted the loss of water pressure in our kitchen and discovered that the shut off valves had failed and discharged debris towards the faucet causing a blockage issue. Steven’s work is impeccable and he is always prompt, clean and utilizes the best materials. He explains the problem clearly and provides fair estimates given his expertise and quality of work. We highly recommend Steven and look forward to continue working with him for all our plumbing needs!"